North Park Volkswagen

Just bought a 2022 Taos. Eric Flores, our Sales Consultant, was great to work with! He found the exact car (Model, Color, Features) that my daughter wanted! Chelley and the Finance consultant wer Consultant, was great to work with! He found the exact car (Model, Color, Features) that my daughter wanted! Chelley and the Finance consultant were also wonderful! More

Astonishing. Spectacular. Wonderous. These are only three words of the many that I could use to describe the etiquette and compassion Claudia used in the service department. Without going into too much detai words of the many that I could use to describe the etiquette and compassion Claudia used in the service department. Without going into too much detail, I was in a very hard spot that involved me needing a second loaner from this dealership. First of all, amazing customer service from the get-go with Jason. My Passat has been in the shop since may 6 2021 to NO fault of the dealership. Jason went above and beyond to find me a loaner when they weren’t sure I’d be able to get one that day. No hassle loaner the whole time. Second of all, complete transparency, honesty, and guidance through being without a vehicle all summer. I was and still am very pleased with my experience! Juliet was super helpful on the phone with my issue. Steven helped me unload all of my stuff from my car into the next car. What I thought was going to be a super stressful encounter was the complete opposite. Thank you SO much Claudia, Jeremy, Juliet, and Steven! Each moment coming together really just made my day. You have no idea what it means to me! Thank you!!! More

Bought a 2021 Atlas here 2 months ago. Drove in from Austin and picked up the vehicle. Process was ok hence the 2 stars. The problem is that I was assured when the plates came in they would be mailed to Austin and picked up the vehicle. Process was ok hence the 2 stars. The problem is that I was assured when the plates came in they would be mailed to me since I live out of the area. Needless to say after 2 months I called and emailed Matthew Delgado and also reached out to "management". Eventually someone emailed me and said the plates have been there. Nobody bothered to notify my when they came in and they just sat there the whole time. I finally got a call from a "supervisor" and was told they would be mailed out. I also told them my paper tags are expired and need new ones emailed to me so I can print them out. This "supervisor" said he would notify the salesman that helped me, the same salesman that is ignoring my emails and calls, but he assured me he would call or email the tags. I have yet to hear from anyone regarding new paper tags while my plates arrive. What a bad end to a decent experience with these people. As I read the other complaints here I can relate. The dealer forgets about you once the car is sold, emails ignored unless you complain, and no actual supervision or management for customer service going on at North Park Volkswagen. More

Best volkswagen service department I have ever been too. They have really changed things around at North Park, And the new construction is exciting. Which means better service. They have really changed things around at North Park, And the new construction is exciting. Which means better service. More

If there was something lower than one star that is what this service department would receive. A recall job had to be done on my son’s 2015 Passat. They took over 2 weeks to verify that it was covered and this service department would receive. A recall job had to be done on my son’s 2015 Passat. They took over 2 weeks to verify that it was covered and then an additional 2 weeks to complete the job. They never answered calls, texts, or emails in a timely manner. When it was all said and done they then hit him with another problem! It took another week before they decided that it was not a warranty problem and proceeded to give an extremely high estimate. I have contacted the Better Business Bureau and filed a detailed complaint More

Purchased many’s cars they don’t care once you purchase then they don’t return calls and try to poke your eyes out with service and warranty then they don’t return calls and try to poke your eyes out with service and warranty More

I had the best vehicle buying experience in my 20 years of purchasing vehicles with NORTH PARK VW! They not only went out of their way and provided amazing service during the purchase but their Service Dep of purchasing vehicles with NORTH PARK VW! They not only went out of their way and provided amazing service during the purchase but their Service Dept is also top notch! Definitely recommend these guys! More

Easiest car buying experience ever I never owned a VW before and I've never been to this dealer before. I came in on a Saturday and the experiance went by with ease. The salesman was gr I never owned a VW before and I've never been to this dealer before. I came in on a Saturday and the experiance went by with ease. The salesman was great. Not pushy at all, very smart on the car (Atlas) and just a nice dude. Not only was the price right, but he helped us set up appointments for the following week to get purchased items installed. Contacting him after the sale was easy and I never felt like I was bothering him. I've owned Fords, Hondas and Kias and this was the best sales experience I've ever had. More

Undrwhelmed Identified and bought/financed a car on the web from them. All that needed to be done was test drive and sign papers. The salesman seemed uninterested Identified and bought/financed a car on the web from them. All that needed to be done was test drive and sign papers. The salesman seemed uninterested in my business although all he had to do was sit in the back seat for the test drive for the car as already sold and try to act cheerful. Once that was done turned over to finance which was pleasant enough. Once complete in that department he called the intercom for the salesman to come and deliver the car. He never showed so I went back to his desk and found the keys on his desk and went looking for the car I had just purchased. Found the car after 10 minutes or so and drove home. I guess he did not make enough money on the deal and lost interest. Once home I called XM to activate radio and was told someone at the dealership had activated it and I needed to get them to deactivate it if I wanted service. I wont even bother. Needless to say I will not be back. More

Genuine Customer Care If you are looking for a dealership that treats you with trust and respect, North Park is the place to go. Throughout the buying process they were ef If you are looking for a dealership that treats you with trust and respect, North Park is the place to go. Throughout the buying process they were efficient, knowledgeable and easy to work with. They are sincere when they commit to your happiness as a customer and they go to great lengths to listen and care for you in a reasonable way. When it comes to communication they are clear but not pushy and they are willing to acknowledge the individual needs and preferences of each customers. They were quick to respond to service requests, took care of loaner car arrangements, and made it enjoyable to buy a new car :). More