North Park Volkswagen

Bought my 2017 Passat 1. 8 TSI new. Service under warranty was good. two weeks ago at about 70K miles suddenly the CEL came on and the code showed P0740 Torque Converter Clut 8 TSI new. Service under warranty was good. two weeks ago at about 70K miles suddenly the CEL came on and the code showed P0740 Torque Converter Clutch Circuit. Nothing I could have caused through my driving et al. Went to see dealer who just shrugged and quoted at least $2,500 in repair. Nice, isn't it? After 70K miles I would expect more either from the dealer or from VW of America. More

Horrible experience! !! My family was on cloud nine after having my husband return from a ten month deployment in the Middle East and buying a new car, life couldn’t get !! My family was on cloud nine after having my husband return from a ten month deployment in the Middle East and buying a new car, life couldn’t get any better!Unfortunately our happy time turned into nothing but a headache and disappointment once we purchased a new SUV from this dealership. Upon closer inspection of the vehicle once we got it home we found damage caused by the dealership while installing a license plate bracket on the front of the SUV. We sent pictures and talked to two separate managers about the damages and didn’t have our calls returned as we were promised. After numerous calls on our end we were finally told that the damage caused to the vehicle wasn’t their service department’s fault but the fault of Volkswagen for sending them sharp hardware to attach it. Shame on this dealership for passing the buck and not owning up and fixing the damage they caused! We will be dropping our brand new SUV off at a body shop next week and will be paying out of pocket to fix their damages. Please think twice before dealing with this car lot!!! More

Rikki was a super sales rep. She knew all the things to do to help me make a swift confident decision. The process was smooth & quick. My trade in value was above average and they were able to get me into do to help me make a swift confident decision. The process was smooth & quick. My trade in value was above average and they were able to get me into my first choice vehicle. I still had time to enjoy my weekend. And my new car is sweet! More

Bought a new Atlas Cross Sport in Aug 21. Four weeks Bought a new Atlas Cross Sport in Aug 21. Four weeks ago and today is 12 2-21 I have called service center once a week. Was told each time they we Bought a new Atlas Cross Sport in Aug 21. Four weeks ago and today is 12 2-21 I have called service center once a week. Was told each time they were busy leave phone number they will call you back. Over four weeks still waiting…Nice…. Great way to run a service center…… More

Found a pre-owned vehicle here rated as a great deal through TRUECar online. I Called and talked to Sales Consultant Trini Ramirez. He went out and inspected the vehicle and I gave him a $500 deposit to through TRUECar online. I Called and talked to Sales Consultant Trini Ramirez. He went out and inspected the vehicle and I gave him a $500 deposit to hold it since I live over 120 miles away. I arrived at the dealership and Trini was professional, courteous, and his knowledge and judgment about the vehicle was excellent, I was grateful I put down the deposit based on his assessment. While on hold trying to talk to a loan officer at my credit union, I ask Finance Mgr. Pablo Serna if he could check with one of his contacts; he had me an approval at almost the exact same rate as my credit union while I was still waiting on hold. This dealership does a lot of things right making my car buying experience actually enjoyable. If you hate going shopping for a vehicle, North Park VW will give you a positive paradigm shift making car shopping a pleasurable experience! I,m 63 yrs. old, and have bought a lot of cars over the years and the car buying experience at North Park VW is superior to all I've ever had. Oh, and did I mention, they actually delivered my vehicle over 120 miles the same day after completing my purchase at 5:00pm! Great team providing quality service at this dealership! More

Just bought a 2022 Taos. Eric Flores, our Sales Consultant, was great to work with! He found the exact car (Model, Color, Features) that my daughter wanted! Chelley and the Finance consultant wer Consultant, was great to work with! He found the exact car (Model, Color, Features) that my daughter wanted! Chelley and the Finance consultant were also wonderful! More

Astonishing. Spectacular. Wonderous. These are only three words of the many that I could use to describe the etiquette and compassion Claudia used in the service department. Without going into too much detai words of the many that I could use to describe the etiquette and compassion Claudia used in the service department. Without going into too much detail, I was in a very hard spot that involved me needing a second loaner from this dealership. First of all, amazing customer service from the get-go with Jason. My Passat has been in the shop since may 6 2021 to NO fault of the dealership. Jason went above and beyond to find me a loaner when they weren’t sure I’d be able to get one that day. No hassle loaner the whole time. Second of all, complete transparency, honesty, and guidance through being without a vehicle all summer. I was and still am very pleased with my experience! Juliet was super helpful on the phone with my issue. Steven helped me unload all of my stuff from my car into the next car. What I thought was going to be a super stressful encounter was the complete opposite. Thank you SO much Claudia, Jeremy, Juliet, and Steven! Each moment coming together really just made my day. You have no idea what it means to me! Thank you!!! More

Bought a 2021 Atlas here 2 months ago. Drove in from Austin and picked up the vehicle. Process was ok hence the 2 stars. The problem is that I was assured when the plates came in they would be mailed to Austin and picked up the vehicle. Process was ok hence the 2 stars. The problem is that I was assured when the plates came in they would be mailed to me since I live out of the area. Needless to say after 2 months I called and emailed Matthew Delgado and also reached out to "management". Eventually someone emailed me and said the plates have been there. Nobody bothered to notify my when they came in and they just sat there the whole time. I finally got a call from a "supervisor" and was told they would be mailed out. I also told them my paper tags are expired and need new ones emailed to me so I can print them out. This "supervisor" said he would notify the salesman that helped me, the same salesman that is ignoring my emails and calls, but he assured me he would call or email the tags. I have yet to hear from anyone regarding new paper tags while my plates arrive. What a bad end to a decent experience with these people. As I read the other complaints here I can relate. The dealer forgets about you once the car is sold, emails ignored unless you complain, and no actual supervision or management for customer service going on at North Park Volkswagen. More

Best volkswagen service department I have ever been too. They have really changed things around at North Park, And the new construction is exciting. Which means better service. They have really changed things around at North Park, And the new construction is exciting. Which means better service. More

If there was something lower than one star that is what this service department would receive. A recall job had to be done on my son’s 2015 Passat. They took over 2 weeks to verify that it was covered and this service department would receive. A recall job had to be done on my son’s 2015 Passat. They took over 2 weeks to verify that it was covered and then an additional 2 weeks to complete the job. They never answered calls, texts, or emails in a timely manner. When it was all said and done they then hit him with another problem! It took another week before they decided that it was not a warranty problem and proceeded to give an extremely high estimate. I have contacted the Better Business Bureau and filed a detailed complaint More