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North Park Toyota of San Antonio
San Antonio, TX
1,824 Reviews
We are a proud recipient of the 2009, 2010, 2011, 2012 Toyota Presidents Award of Sales and Service for customer satisfaction. In 2013 we were the only Toytota dealer in Texas to receive the Toyota Presidents Cabinet Award and won it again in 2014. We are a locally owned and operated store with a new facility built in 2008 for everyone in south Texas to enjoy. We hope you have an enjoyable experience here for all of your sales and service needs. Make sure to frequently bring your vehicle into our dealership for auto service to avoid needing car repair. Located at 10703 SW Loop 410 410, San Antonio, TX 78211 we are just south of downtown San Antonio. However, if you are unable to make it to us just let us know and we will come to you because WE DELIVER! We service San Antonio, New Braunfels, Boerne and all of south Texas. We built our new Toyota and used car dealership with all the comfort and convenience you expect in your own home. With several lounge areas to relax in while you wait for your new or used car to have auto service or car repair done, whether it be in one of our leather couches, rocking chairs, or surrounded by one of our fireplaces; inside or out! Our childrens play area makes our store fun for the little ones while our internet cafe is popular with all ages. We offer complimentary drinks and snacks at our La Paletera cafe during your visit and additional entrees include breakfast tacos, enchiladas, sandwiches, fruit cups, paletas, ice cream, milk shakes and more! While you enjoy your lunch you can look through our auto service windows to watch your Toyota being serviced by our Toyota Certified Technicians. You can enjoy a game of chess or relax while you watch your favorite program on one of our large televisions. At North Park Toyota of San Antonio we are about relationships and customer satisfaction. We know that when we take care of you and your new or used car today you will return to us in the future. We try to make sure everything we do is
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:30 PM
Tuesday 9:00 AM - 8:30 PM
Wednesday 9:00 AM - 8:30 PM
Thursday 9:00 AM - 8:30 PM
Friday 9:00 AM - 8:30 PM
Saturday 9:00 AM - 8:30 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,824 reviews
December 08, 2018
Great Experience! I received texts with updates. I was met at the Paletera telling face to face what my truck required. Great recommendations from services. Thank you I received texts with updates. I was met at the Paletera telling face to face what my truck required. Great recommendations from services. Thank you More
by cuervoj1
Employees Worked With
Eloy Munoz, 703/Rolando
December 07, 2018
Awesome! Quick service on the lot. Large selection. Loved the facilities. Very knowledgeable about vehicles and inventory available. Friendly staff. Love o Quick service on the lot. Large selection. Loved the facilities. Very knowledgeable about vehicles and inventory available. Friendly staff. Love our new Toyota Tacoma Truck. More
by Joey
Employees Worked With
Richard Schott
December 07, 2018
A Great Experience once again. My family and I have been doing business with North Park for the past several years and we are always treated with respect. During our time buying car My family and I have been doing business with North Park for the past several years and we are always treated with respect. During our time buying cars we have bought cars from three different sales persons and I believe they're all great at what they do because we leave happy. I bought a car and a truck from a different car dealer and in my experience I would not go back to them due to disatisfaction with the treatment and lying to me. Thank you to all who work at North Park Toyota. You do a great job. Always keep your customer service high and treat people the same way and you will have my business for life. More
by jitrillo
December 06, 2018
Excellant customer service!! My adviser Yvette Gooding.proved what excellant service is all about. She kept me informed on the service that my Tundra was receiving.. found that m My adviser Yvette Gooding.proved what excellant service is all about. She kept me informed on the service that my Tundra was receiving.. found that my battery needed to be replaced, I would never have know, best part , I was lucky ,..the warranty was due to expire in 3 days . This is the reason I return to Park North Toyota.. as I waited on the patio , a employee Richard came up asked if I needed anything brought me water, made sure the fire in the fireplace was burning. Wanted me to be comfortable. Only at Park North Toyota More
by BarbaraS
Employees Worked With
Yevett Gooding
December 06, 2018
Worst experience ever puschasing a vehicle. My mother bought a vehicle from North Park Toyota last week. She left the dealship with what she thought was 17 miles on th ever puschasing a vehicle. My mother bought a vehicle from North Park Toyota last week. She left the dealship with what she thought was 17 miles on the odometer. This past weekend she realized the odometer was actually on trip and not the actual mileage. Turns out the vehicle actually had over 900 miles when we left the dealership. I really think the vehicle was placed in trip and reset to display a lower mileage so that we would believe we were buying a new vehicle. 900 plus miles is not new. Someone would have to drive this car for almost a month to get the miles that high. We reached out to North Park Toyota and they put our saleman (Larry Henry) on the phone. He apologized and said it was his fault for not disclosing the correct mileage. He offered to fix the paper work to reflect the correct mileage and extend the warranty for 1000 miles and also offered to throw in some floor mats. The odometer statement she signed said the vehicle had 10 miles. We were not happy with this resolution as the only thing that would have made my mother happy would be exchanging the car for what we purchased "a new car". We then set up an appt with the general manager (Tania Eubanks) for the following day. She seemed sincere in accepting responsiblity for their mistake and said she wanted to make it right. We told her what we wanted was a new vehicle with little to no miles. She said this was not something she could do because the vehicle had already been registered and that they would no longer be able to sell it as new if they took it back from us. Like a typical car saleswoman she kept trying to negotiate what she was offering. She started off at giving us .18 cents per mile on the milage overage then .25 cents then .50 cents then finally offering to cut a check for 2 months worth of payments. If someone is sincere in accepting responsibility they dont try to haggle with the customer. She was only doing what was in her best interest and didnt really care about making their mistake right. We refused the check because we would not have taken this car for 750.00 cheaper based on the mileage vs paying full price for one with 10 actual miles. I told her that they needed to exchange the vehicle to which she replied that we would take a loss if we did that because they would only give us trade in value for it. Why should we take a loss for their mistake? Why dont they take the loss as this was their mistake? She also said we signed the odometer statement as proof of accepting the vehicle. I told her we signed it but that the information was incorrect unknown to us at the time. Basically she is saying because we didnt verify the milage that we accepted it with the 900 plus miles even though the paperwork said 10 miles. How is this practice right? I would think the error on the paperwork would null the contract. I find it hard to believe that all this was done by mistake. The only thing left for us to do is seek legal counsel so I guess thats our next step. The 750.00 check we refused to accept is well worth it if we can sway 1 customer into not coming here. Please dont make the same mistake we did and please make sure your milage is correct so that you dont get screwed like we did. More
by Jmvnjkk
Employees Worked With
Tonya Eubanks , Larry Henry
December 05, 2018
I took my 2018 Toyota in foe its 10,000 mile check Mr. Lopez is the best. He was very professional and informed me of what was to be done and the length of time it would take. Mr. Lopez is the best. He was very professional and informed me of what was to be done and the length of time it would take. More
by Review of personal
Employees Worked With
Michael Lopez, Michael Lopez
December 05, 2018
Excellent service Even though I live clear across town, I don't mind driving the 20+ miles to North Park because I always get treated like a valued customer. Even though I live clear across town, I don't mind driving the 20+ miles to North Park because I always get treated like a valued customer. More
by rocan
Employees Worked With
Michael Lopez
December 04, 2018
Test drove and Took it home! Richard SCHOTT was so helpful and quickly got me into a car. i would recommend him to my family and friends. He took me for a test drive explained th Richard SCHOTT was so helpful and quickly got me into a car. i would recommend him to my family and friends. He took me for a test drive explained the new radio and a/c system and the backup camera and even took the time to program my phone to the car radio. More
by vanvicvic
Employees Worked With
Richard Schott
December 04, 2018
Excellent Service!! This is my 3rd purchase at North Park. Larry Henry’s customer service was far beyond excellent, as was Patrick Lancaster, the finance manager. They ma This is my 3rd purchase at North Park. Larry Henry’s customer service was far beyond excellent, as was Patrick Lancaster, the finance manager. They made my experience very pleasurable and worry free. I will, as I always have recommended North Park to my friends and family. Great team, and teamwork. Thank you! More
by Lpena1974
December 04, 2018
Excellant Service and Very Helpful !!! Ozzy was a great salesman! Was very nice and helpful. The service was excellent and quick. I would recommend this dealership to family and friend Ozzy was a great salesman! Was very nice and helpful. The service was excellent and quick. I would recommend this dealership to family and friends. The nice man in finance did a excellent job also. More
by Terri Pruski
Employees Worked With
Osaid "Ozzy" Masalmeh
