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North Park Toyota of San Antonio
San Antonio, TX
1,814 Reviews
We are a proud recipient of the 2009, 2010, 2011, 2012 Toyota Presidents Award of Sales and Service for customer satisfaction. In 2013 we were the only Toytota dealer in Texas to receive the Toyota Presidents Cabinet Award and won it again in 2014. We are a locally owned and operated store with a new facility built in 2008 for everyone in south Texas to enjoy. We hope you have an enjoyable experience here for ...
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:30 PM
Tuesday 9:00 AM - 8:30 PM
Wednesday 9:00 AM - 8:30 PM
Thursday 9:00 AM - 8:30 PM
Friday 9:00 AM - 8:30 PM
Saturday 9:00 AM - 8:30 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,814 reviews
August 05, 2017
I had a great experience with this dealership. My salesman was Joe Hernandez and he was great. His customer service and professionalism was outstanding. He took time with my husband and I and made My salesman was Joe Hernandez and he was great. His customer service and professionalism was outstanding. He took time with my husband and I and made sure that we were pleased with our purchase. More
by Willeford,Sharon 123
Employees Worked With
Joe Hernandez, Joe Hernandez
July 07, 2017
Standard car buying experience The experience was long one but our saleswoman Christie made it an enjoyable. She was very personable and made it an easy process. The finance guy, Lu The experience was long one but our saleswoman Christie made it an enjoyable. She was very personable and made it an easy process. The finance guy, Luis, was very professional; his job is to sale you on the extras but he wasn't pushy. No one forced me into anything I didn't want to do. I'd definitely refer this place to my friends and family should they be looking to buy a car. More
by ElGobernante
Employees Worked With
Christie Sanchez
July 05, 2017
I feel cheated by this dealership I purchased a preowned 2008 Honda Fit from this dealership that had a stripped oil pan and they didn't even notify me that there was a prexisiting con I purchased a preowned 2008 Honda Fit from this dealership that had a stripped oil pan and they didn't even notify me that there was a prexisiting condition on the vehicle. This type of problem is not caused from wear and tear on a car so either their mechanics stripped the pan when the car was first bought by the dealership and was not replaced or the dealership committed fraud by saying that they serviced the car when they truly did not, as the car fax clearly states they did an inspection and an oil change on the car. Overall this was a horrible experience and I find this company to be quite shady despite being so large. More
by Ianroming
Employees Worked With
Osaid "Ozzy" Masalmeh
May 02, 2017
New Toyota Tundra This was smoothest vehicle purchase I've ever had. I'd recommend Cipriano Sierra for your next vehicle purchase, he's customer service first and the This was smoothest vehicle purchase I've ever had. I'd recommend Cipriano Sierra for your next vehicle purchase, he's customer service first and the main reason our purchase was smooth. More
by cperezsr
Employees Worked With
Cipriano Sierra
April 26, 2017
Purchasing a new truck Mr. Ramirez was very friendly and very informative. He worked diligently and located the truck that met our needs. Mr. Ramirez was also understandin Mr. Ramirez was very friendly and very informative. He worked diligently and located the truck that met our needs. Mr. Ramirez was also understanding and sensitive to our financial position and worked with that parameter. It was a pleasure having worked with Mr. Ramirez; who's professionalism is above reproach. He truely is an asset to North Park Toyota. I would also like to recognize Mr. David Villarreal, Finance Manager. He walked my wife and I through the different financing options explaining them thoroughly. With Mr. Villarreal's assistance we determined which financing option best fit our budget. In closing I would like to say that my wife and I never felt pressured to make or close the deal. More
by Reynaldo Garcia
Employees Worked With
David Villarreal (Finance Managger), Richard Ramirez
April 23, 2017
Shady service Contract was misaligned, Steelman raised the price when I offered to pay 2 years in advance and told me line 14 was the 30k contract. Contract was misaligned, Steelman raised the price when I offered to pay 2 years in advance and told me line 14 was the 30k contract. More
by ROB
Employees Worked With
abraham, Randall Steelman
March 10, 2017
First time car buyer(not happy) Worst first car experience, first the finance guy Pat Lancaster forgot about my cash deposit at first then forgot to put copy of my contract showing m Worst first car experience, first the finance guy Pat Lancaster forgot about my cash deposit at first then forgot to put copy of my contract showing my total today 10 days later we had to drive across town to get a copy to only find out they charged us 34468.24 for a 2017 Corolla they didn't include my 2k down and 2k instant rebate, we can't even make sense of this contract I called Toyota motor credit corporation they can't figure were the 4k went I ask him why did my over all cost go up instead of down he replies your going to have to conatct your dealership. Wow why didn't your a+ finance team show me contract before he gave me the keys? Id never driven off I hope I get my refund... Becarful using there electronic signature and ask for a copy cause after 48hrs federal law won't save you from there scam and defraud More
by Turbohatch210
Employees Worked With
Pat lancaster, Jimmy Solis
February 02, 2017
review of salesman and finance person My wife and I went to North Park Toyota to locate a new Toyota Tacoma TRD 4x4 Off Road. When we arrived we located several trucks that fit my needs. I My wife and I went to North Park Toyota to locate a new Toyota Tacoma TRD 4x4 Off Road. When we arrived we located several trucks that fit my needs. I located the truck that I wanted in the color that I wanted (Inferno). Shortly after we drove into the parking lot David Garza came out and we talked about the Inferno Tacoma. Long story short we came to a deal that was good for me and for the dealership. When it came time to speak with the finance guy we were introduced to Luis Servin. Luis was very friendly and very professional and courteous. We left the dealership with a new Tacoma and some new friends. If you want a good deal on a Toyota go see North Park Toyota, you won't be sorry. More
by dink
July 26, 2016
NP Toyota values their customers. I was referred to this dealer thru USAA Car Buying Service, in search of a new 2016'4Runner. I must say that the GM (Merle) of NP Toyota truly does be I was referred to this dealer thru USAA Car Buying Service, in search of a new 2016'4Runner. I must say that the GM (Merle) of NP Toyota truly does believe in making it a great and memorable overall experience. He and his staff (Isaac,Ulysses, Blaine,Brian) really stepped up and made my purchase experience great! Thank you NP! More
by mr210
Employees Worked With
Isaac Avelar/Ulysses/Brian/Merle, Isaac Avelar
July 21, 2016
survey on my sales person I have been dealing with Toyota for several years now, I had a Prius now I'm leasing a Camry and I absolutely love it I didn't think after owning a Pr I have been dealing with Toyota for several years now, I had a Prius now I'm leasing a Camry and I absolutely love it I didn't think after owning a Prius that would be possible but it is I love my car. It is everything my sales person said it would be and more. Thank You. More
by tv1014
Employees Worked With
Joe Hernandez, Joe Hernandez
