North Park Mazda

I would recommend north park Mazda to everyone I know. They went out of their way to make me happy as a customer and put me something into I could afford. AJ Ortiz and David Cruz were phenomenal, very pro They went out of their way to make me happy as a customer and put me something into I could afford. AJ Ortiz and David Cruz were phenomenal, very professional and were down to earth which was very comforting. I went to other dealerships and didn't compare to north park Mazda. In the future I would definitely go back. I'm satisfied all around More

Outstanding service as a repeat customer through USAA car buying services. Level of professionalism and customer service was high. AJ Ortiz was an excellent representative of the dealership and Mazda brand. buying services. Level of professionalism and customer service was high. AJ Ortiz was an excellent representative of the dealership and Mazda brand. The integrity and quality care I've consistently received here brought me back today; my positive experience working with AJ will bring me back the next time. More

I was a repeat customer, and they treated me ok, both times, however, my sole purpose in buying the car that I went there to purchase was to purchase the last year in this body style of car I was looking times, however, my sole purpose in buying the car that I went there to purchase was to purchase the last year in this body style of car I was looking at. This particular vehicle was supposed to change its body style in 2014 and from everything I researched and everything I learned from talking to people that was to be the case. So, I wanted the last year of the body style. I talked to my salesman before that, and he agreed that they were supposed to change with the 2014's. I went down there and they gave me an excellent trade in price for my vehicle, and made me a great deal as far as price goes on another. One of my saleman's co-workers was talking to me while my salesman was doing something business wise for someone else, and we discussed this last year body style thing, and as it turns out, he said no the new body style was not coming out till 2015. My guy got back, and he said no they are coming out in 2014's. Well, he got me on a technicality, because he would say he was not dishonest about the new body style coming out in 2014, because that is when the 2015's will come out..... in late 2014. I was just mistaken and did not stop to think about that. That was my fault, but since I know he as well as all of the others there knew it, he could have corrected me and explained where I was going wrong. Instead he didn't, and the new 2014's are out on the dealership lots, and guess what? they look just like my 2013 ! hmmmm. Well, I feel stupid for not thinking this thing through better myself, but I can say that I do not believe a one of those men there were being honest when they sold me this car and did not stop me. Yes, the mistake was mine all the way, but it was theirs too, because it showed me that they are not honest and did whatever they could to sell me a car, and the reason was probably due to the fact that they needed to hurry up and get them moved off the lot, so they would not have to pay taxes on them come the end of the year and to make room for their elaborate 2014's of the same body style ! Never again will I buy from them and I now see how they treat people and probably laugh at them all the way to the bank to deposit the customer's money. More

Was looking to buy used truck was looking thru newspaper this Saturday morning saw Toyota tundra on advertisement saw that it was a good price so I went down to dealership and salesman came out told him I w this Saturday morning saw Toyota tundra on advertisement saw that it was a good price so I went down to dealership and salesman came out told him I want to buy this truck showed him advertisement in paper he went inside to show boss came back said was mistake on newspaper part I was so mad u would think marketing would proof read what they send to newspaper I told salesman that's false advertisement More

Watch out for bait and switch. Price was quoted over eMail, reneged in person, much higher price demanded. I won't be going there again. eMail, reneged in person, much higher price demanded. I won't be going there again. More

BEWARE dealing with this dealership and it's service department. When my accelerator on my Tribute stuck on the highway (very serious problem and terrifying experience), I was told to bring the car in t department. When my accelerator on my Tribute stuck on the highway (very serious problem and terrifying experience), I was told to bring the car in to be checked out by the dealer. North Park Mazda not only charged me over $100 to tell me what was wrong, they refused to accept responsibility for their faulty machinery or repair it. When I attempted to have my vehicle towed off their property after paying the fee, the tow-truck driver found that they had mis-placed my car and none of the employees knew where it was. I had to arrange and pay for another tow the following day. When I tried to talk to Tony in the service department about it, I was argued with, yelled at and hung up on, twice. This story may sound extreme, but it did happen. Please proceed with caution. I am completely disappointed with my experience there. More