North Park Mazda

Very disappointing service experience. My windshield was damaged while my car was at the dealership, and the dealership has taken no responsibility. I left my car with a small, barely n My windshield was damaged while my car was at the dealership, and the dealership has taken no responsibility. I left my car with a small, barely noticeable windshield chip that had been stable for months. When I picked up the vehicle after service and a complimentary car wash, the windshield had a full-length crack from top to bottom. No one contacted me when the damage occurred, and I received no apology. The dealership's position is that because there was a "pre-existing impact," they are not responsible for the crack that developed while the vehicle was in their care. No evidence was provided to establish what caused the chip to suddenly propagate during the service visit. What disappointed me most was the response from the service management. Instead of trying to advocate for a long-term customer and find a fair resolution, I felt that the focus was on explaining why the dealership was not responsible. Their "offer of assistance" was essentially for me to purchase a replacement windshield from them at my own expense. After being a customer for years, I expected better customer care and accountability. I will let others decide whether they consider this a reasonable resolution. More

MUOHAMMAD ALSAREINYE IS THE BEST GUY THERE! Go see him, he will take care of you and make sure you get what you like and need. Go see him, he will take care of you and make sure you get what you like and need. More

This review is more for the salesman than the dealership. Abraham was terrific! He has a great sense of humor, was patient, informative without being pushy, made us feel welcome and listened to. And the guy Abraham was terrific! He has a great sense of humor, was patient, informative without being pushy, made us feel welcome and listened to. And the guy wears the greatest socks! Ask for him, and bring him a donut! I would buy a car from him again in a heartbeat! The dealership was good too, though we didn’t really do much with anyone else except the finance woman. They have good snacks and sodas available for free, and a nice lounge area. More

Have had two issues with my gently used 2024 Mazda CX30, one major. Pablo, in the service department is FANTASTIC. He is polite, keeps me informed, and follows through. My visits there have been painless. I one major. Pablo, in the service department is FANTASTIC. He is polite, keeps me informed, and follows through. My visits there have been painless. I had my doubts about buying a used car from a dealership, but these folks have changed my mind. More

We did an extensive online search for a used car for my son. On Monday 12/11 we found a used Mazda3 at North Park Mazda, test drove it, and told our sales person; Alyssia Morrison that we wanted the car. S son. On Monday 12/11 we found a used Mazda3 at North Park Mazda, test drove it, and told our sales person; Alyssia Morrison that we wanted the car. She told us that the car needed to go through inspections and wasn’t sure that she could sell us the car yet. She promised to call when the car was through its inspections and when pressed said we would hear from her by the next Monday. On Saturday 12/16 at 1:40pm I called both her cell phone and work phone numbers and left messages on each line. She called me back and said that she thought the car was ready to be sold and promised to text me with an answer. I told her that we wanted to come in on Monday to finish the purchase. At 4pm she texted me to tell me that the car was sold to someone else. Apparently our verbal agreement wasn’t honored, she didn’t stay on top of the cycle of inspections, and couldn’t manage to pick up the phone to tell us that she had completely fallen down on her job. Terrible.. unacceptable in fact. More

So far, terrible. I had 1 request: the out the door price on a particular car. 3 times and counting I have made the request. I hear back from Ashley, asking if the I had 1 request: the out the door price on a particular car. 3 times and counting I have made the request. I hear back from Ashley, asking if they met my needs. No, Ashley. Apparently this dealership relies on moron customers only concerned with monthly payments. They are certainly out there. Still, why not take a sure sale for a decent profit, knowing that the morons will still be there, and car production is ramping up again, so you can still sell one to the moron. More

Honestly it was not a great experience. I felt used, taken advantage of and treated unfairly. I worked with Gary McClelland. DO NOT WORK WITH HIM!!!! I was under the impression that I wa I felt used, taken advantage of and treated unfairly. I worked with Gary McClelland. DO NOT WORK WITH HIM!!!! I was under the impression that I was getting a hail damage discount and then they fixed the hail damage before my appointment. Therefore there was a significantly less hail damage discount. I was also told the hail damage on the trim was not able to be repaired after I was informed the car would be fixed with no signs of hail damage. I was quoted one price and then got another. I drove 2.5 hours from our military base to get this car with this discount and I felt like I got the bait and switch when I got there. At one point during negotiations the math was wrong so we had to get out our calculator and fix the math before signing. There was over 1,000 dollars in incorrect math. MAKE SURE YOU CHECK THE MATH! It was not a pleasant experience and I can honestly say we will not be buying another car from Mazda North Park again. More

Pamela Howard was very helpful and knowledgeable! !! I would difintly recommend her to anyone. Thanks again Pamela. !! I would difintly recommend her to anyone. Thanks again Pamela. More

We went to see a used 2018 Subaru Forester and had an excellent experience with a salesman named Gary. We ended up not buying the car, but we were very pleased with our interaction with Gary. He was frie excellent experience with a salesman named Gary. We ended up not buying the car, but we were very pleased with our interaction with Gary. He was friendly, knowledgeable, and not too pushy. He followed up with us after he showed us the car and was very helpful. I will definitely shop here again and will ask for Gary. More