North Hollywood Toyota - Service Center

"Take Your Lumps Toyota" North Hollywood Toyota was the single most terrible experience I have ever had with any auto repair service in my life. I agree with yelp user "Em S" North Hollywood Toyota was the single most terrible experience I have ever had with any auto repair service in my life. I agree with yelp user "Em S" above that North Hollywood Toyota should be investigated for fraud. I took my car into them to repair my sunroof, which is clearly covered in the extended warranty that I purchased from them 6 months prior for about $2,000 when I purchased my car. The sunroof had stuck open with a horrible noise on Thanksgiving weekend. They changed their story a few times with the initial diagnosis of what went wrong when I asked why they were attempting to charge me for an item listed in my warranty and told me it would be at least $1,000 just to tell me what was wrong with it. Remember, this part is under warranty. The General Sales Manager of North Hollywood, Chris Darby, actually told me "Evan, sometimes you just 'gotta take your lumps when you buy a car." That was his official statement. Take my "lumps"? Really? What is this, a boxing class? Chris Darby's statement would most definitely be a top nominations for the Bone Head Customer Service Quote of the Year Award. What an idiot. This negative experience began on Thanksgiving weekend when I pushed the button to open my sunroof. Little did I know that a multi-month nightmare would ensue because I did what I was supposed to do-push the button to open the sunroof. They ended up keeping my truck for almost two weeks, constantly changing their story of what parts malfunctioned, and telling me that it would be between $1,000 and $2,000 to fix the sunroof. That is a very expensive button to push, not to mention the fact I just paid an extra $2,000 or so for a warranty to cover items such as this just 6 months earlier. Reluctantly, I paid them a supposedly "discounted rate" over $1,300 to fix the sunroof because my employer was upset with the inconvenience of me having no transportation while my truck was in the shop. They DID NOT FIX WHAT I PAID THEM TO FIX, they actually BROKE MY SUNROOF FRAME, DAMAGED MY ELECTRICAL SYSTEM, DID SOMETHING THAT CAUSED MY GAUGES TO BEHAVE ERRATICALLY, and they made me pay for it! As icing on the cake, they left greasy hand prints on my light colored headboard. Classy, guys. I asked Nelson Buss, the service manger, to send someone out to fix what they broke as I could not miss any more work for this problem. He sent someone out and the guy did not even look at the problem! I called Nelson and he asked me to bring my truck back in (that would be my fourth trip to North Hollywood Toyota during working hours (as those of you with jobs know, that is difficult to spend a day away from work). Nelson Buss stopped returning my calls so I took my 4runner to Crown Toyota. The service manager at Crown TOYOTA gave me a written estimate stating that not only the sunroof was broken, but it would take another $900 JUST TO DETERMINE WHAT NORTH HOLLYWOOD TOYOTA BROKE! Crown Toyota advised me not to try opening the sunroof to see if it works, as there were parts clearly broken and it could cause more damage. This was over three months ago, I have had no response from North Hollywood Toyota. The best I could get is an estimate for over $900 just to tell me how much it will cost to fix what NORTH HOLLYWOOD TOYOTA BROKE IN MY CAR. This is on top of the more than $1,300 THEY MADE ME PAY FOR BREAKING MY CAR. I've driven Toyota's for about 15 years and have never had an issue with any mechanic or dealership. Up until now, it has been wonderful. After this experience, I do not plan to buy another Toyota again. I love the cars, but I really can't swallow the fact that I am out of pocket well over a grand for pushing a button in my car, and the problem still is not fixed! North Hollywood Toyota is THE WORST Auto dealer/Service shop I have ever dealt with. What a nightmare...just for pushing a button. More

Doesn't get better I purchased my Toyota Highlander Limited new in 2005 from Toyota North Hollywood. I have had all service done there since. My most recent experience I purchased my Toyota Highlander Limited new in 2005 from Toyota North Hollywood. I have had all service done there since. My most recent experience for routine service was consistent with all ten years of service: knowledgeable, professional, efficient, prices quoted are prices charged. They are service professionals! Dr. A More

Friendly and efficient service at North Hollywood Toyota I always take my car to North Hollywood Toyota for major services, they are cheerful and efficient and always remember me. I trust the work, my ser I always take my car to North Hollywood Toyota for major services, they are cheerful and efficient and always remember me. I trust the work, my service rep, Paul, was very helpful, friendly and handled my emergency quickly. I would definitely recommend service from North Hollywood Toyota! More

Avoid this place... They WILL scam you. So, if you don't have time to read the plethora of negative reviews below, then I'll make it easy on you: Avoid this place like the plague. My daught So, if you don't have time to read the plethora of negative reviews below, then I'll make it easy on you: Avoid this place like the plague. My daughter took her Toyota in for a minor repair and they told her she needed a host of repairs. On my advice, she paid for her desired repair and left, but was concerned enough to take the car into a local garage for a look. NOT ONE THING on their list actually needed replacing! So, buyer beware. This dealership is full of liars who will gladly fleece you and laugh about it behind your back. More

I brought my car here for body shop repairs. Did not realize my tonneau cover was missing. I called and left a message with R. Carrillo several times and never received a call back. I had to call Corpor realize my tonneau cover was missing. I called and left a message with R. Carrillo several times and never received a call back. I had to call Corporate on 10/12 to even receive a call back from the dealership. Mr. Carrillo called me back and said he would order me a new one. As of today 11/02 I left Richard a message and had to say if he did not call me back, I would call Corporate again. Well he called me back, but informed me that my tonneau cover was not ordered, and he found one, but was not sure if it was mine. And I would have to wait till Monday when he talked to his supervisor. He also informed me that they would not ship it to me. I explained to him it would take me 2 hours to get there, and it was not my fault the tonneau cover was not put back in, and I should not have to come down to get it. I still don’t know, if they will replace it. So once again, I had to call Corporate, where they told me the dealership reported to them that the case was closed and (me) the customer was happy. I explained I am not happy and North Hollywood Toyota is lying about the situation. At this point I was told they are independently owned, and I would have to take them to small claims court. Well guess I will be going to court next week, just to get my tonneau cover. More

We recently took in our family car to have the vehicle serviced, oil change, filters and transmission oil replaced. After having the transmission oil and filter replaced two days went by and the transmiss serviced, oil change, filters and transmission oil replaced. After having the transmission oil and filter replaced two days went by and the transmission completed DIED. the car did not move. We had the car towed tot he dealer. They opened up the transmission and said the torque converted was damaged. They said we will not cover or do anything to it. The transmission died 2 days right after they did work on the transmission. So they simply would not repair it. The next day we had a transmission shop repair it. The shop said the gears INSIDE the tranny was all damaged. Which tells us that Toyota of N Hollywood was lying and said it was not inside the tranny that went bad but the converter. LAIRS. The repair cost us $1,500. I HATE THIS DEALER. NEVER WILL I HAVE ANYTHING TO DO WITH THEM. More

Went in for major tune-up. On the way home smoke started coming out from under my hood. I stopped at the nearest mechanic because I was afraid of further damaging my car. It turned out the timing belt had coming out from under my hood. I stopped at the nearest mechanic because I was afraid of further damaging my car. It turned out the timing belt had slipped off and had melted a hole through the casing. Cost of repair was over $400. In the major service, they specifically list that they inspect the timing belts. When I called to complain, they just flat out denied they had anything to do with it and that they didn't inspect the timing belt. What a bunch of liars. I'm sure they fiddled with it thinking I would go back to them to get it fixed some time later. Bunch of crooks, avoid!!! More