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North Hollywood Toyota - Service Center

North Hollywood, CA

4.4
478 Reviews

478 Reviews of North Hollywood Toyota - Service Center

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March 18, 2024

Friendly and professional service. Great works in short time. Easy appointment schedule. Easy drop off and pick up. More

by KHOGUSCHEWITZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Renslow
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2024 -

North Hollywood Toyota responded

Thank you for the perfect 5 stars.

March 17, 2024

Service manager did not explain what was done. No summary. Just handed me the paperwork to take to the cashier. In fact, I had to go back to him to ask if the recall was performed since the paperw More

by John7728
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alonso
Mar 18, 2024 -

North Hollywood Toyota responded

I am so sorry John that we did not provide you the information you expected. I will make sure our team makes it easy for customers to learn more information the service performed even if it is covered under your Toyota Care plan. Thanks for sharing this.

March 16, 2024

I worked with Rooney Kellman in the Service department. For me he is the face of Toyota and someone who has had my respect and trust. I will. miss him now that he is moving on and up at another dealership. More

by KRAYFX
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rooney Kellman
Mar 16, 2024 -

North Hollywood Toyota responded

Your 5 stars and positive comments mean so much to us. Indeed we will miss Rooney too but we have a solid team behind him and our dealership. Thanks so much.

March 16, 2024

I always get the best service from North Hollywood Toyota. Peter has always taken good care of me every time I bring my RAV4 for service. I never had to worry about how they service my car and it’s al More

by REYES_LIZAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leon Correll, Peter Fernandez
Mar 16, 2024 -

North Hollywood Toyota responded

Thanks for the amazing feedback and we are very honored to serve you and to care for your Rav4. Your loyalty and satisfaction mean so much to our North Hollywood Toyota team and we look forward to your next visit.

March 16, 2024

Russ was awesome, made me feel very comfortable and wasn’t super pushy with selling stuff which is usually the case with the other Toyota dealership I dealt with More

by gaul.jamie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russ
Mar 18, 2024 -

North Hollywood Toyota responded

Thank you for the perfect 5 stars.

March 16, 2024

Great service. The waiting area is fantastic. The service agent was professional. Taxi service was an excellent touch. I’m new to the neighborhood but I will be More

by sbeardsley702
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel
Mar 18, 2024 -

North Hollywood Toyota responded

Thank you for the perfect 5 stars.

March 16, 2024

Great service and good customer service. Very helpful and professional. Made sure all my questions were answered More

by EDGAR.LOPEZ1228
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russ
Mar 18, 2024 -

North Hollywood Toyota responded

Thank you for the perfect 5 stars.

March 16, 2024

I was very pleased. This time it was done in slightly less than hour! The last few times it’s been 3-4 hours which I feel is unacceptable for a basic oil change and a t More

by GARYLUCAS1969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
He was in service dept don’t have his name
Mar 18, 2024 -

North Hollywood Toyota responded

Thank you for the perfect 5 stars.

March 16, 2024

very bad service. .. the wait for an oil change of 4 hours, a non-coherent response with the tire sensor... bad service More

by JMDEMCH2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Leon Correll, Peter Fernandez
Mar 18, 2024 -

North Hollywood Toyota responded

We are very sorry it took so long on your last service visit. I will review your records with our Service Director to learn how we could have done better. Thank you for sharing this.

March 15, 2024

Good good good make me easy to understanding , nice explanation, fast service and stay very comfortable More

by AHCC6692
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul carraso
Mar 18, 2024 -

North Hollywood Toyota responded

Thank you for the perfect 5 stars.

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