North Hollywood Toyota - Service Center

Service Review Willy Moreno - Assistant Manager at Toyota North Hollywood was excellent! His support team was also friendly and respectful. I can not find fa Willy Moreno - Assistant Manager at Toyota North Hollywood was excellent! His support team was also friendly and respectful. I can not find fault with my customer service. More

Reliable & Trustworthy We always appreciate Peter's frankness and professionalism in ensuring our vehicles are up to date, safe, and running smoothly. Thank you for always e We always appreciate Peter's frankness and professionalism in ensuring our vehicles are up to date, safe, and running smoothly. Thank you for always explaining our options and for your friendly and courteous service. More

Service Center excellent! Everything runs so smoothly here and I am very happy with the service. All employees are great, fast, friendly and courteous. Highly recommend this de Everything runs so smoothly here and I am very happy with the service. All employees are great, fast, friendly and courteous. Highly recommend this dealership. More

Friendly people. I dealt with Mario he was extra nice. I was there for body work on my car. It was a good experience overall . I will take my car again to be checked again as I am hearing a noise when driv I was there for body work on my car. It was a good experience overall . I will take my car again to be checked again as I am hearing a noise when driving on the fwy More

Great Experience I would recommend this Toyota Dealership to all my friends. The staff is very kind and helpful. All my questions were answered before I could ask the I would recommend this Toyota Dealership to all my friends. The staff is very kind and helpful. All my questions were answered before I could ask the question. More

Great Experience Great dealership and a great service!! Everyone was very helpful and they did help me the way I want it to be treated ... They also have a Starbucks Great dealership and a great service!! Everyone was very helpful and they did help me the way I want it to be treated ... They also have a Starbucks machine for customers and it’s free of charge. While you wait for your service you can have your Starbucks coffee and delicious donuts!! More

Efficient & painless.service Peter who help me was efficient, supportive, & a pleasure to work with.Excellent! He went out of his way to make sure I was taken cared of & the work Peter who help me was efficient, supportive, & a pleasure to work with.Excellent! He went out of his way to make sure I was taken cared of & the work was done in a timely fashion, More

Courteous - friendly Excellent location; knowledgeable staff and technicians. I didn't feel pressured in making a purchase. The salesperson explained clearly the feature Excellent location; knowledgeable staff and technicians. I didn't feel pressured in making a purchase. The salesperson explained clearly the features and benefits of the car I expressed interest in. More

standard 50k service Brought my RAV4 in for service. They got on it and I got a call within an hour. The service was thorough-- results: perfect - and fast! Brought my RAV4 in for service. They got on it and I got a call within an hour. The service was thorough-- results: perfect - and fast! More

The Customer Service Ruined It I was promised that the dealership would wait a couple minutes after closing if I called to say I was running late to pick up my car after servicing. I was promised that the dealership would wait a couple minutes after closing if I called to say I was running late to pick up my car after servicing. Not only did they say that they wouldn’t wait for me, but when I did arrive 3 minutes before closing the cashiers cut me off, rushed me out and locked the door immediately. They drove my car out and (without mentioning this) had just plopped a broken and dirty hubcap of mine in my back seat. When I asked some employees walking by what happened they just told me it was broken. I asked them to put it back on and they said we could but it’ll just fall off. Instead of mentioning to me earlier in the day that THEY broke it off and I would need to replace it myself. It may be one mile from my house but I will literally NEVER return here. (Service Aid Rep Richard was super nice, but didn’t check my vehicle history like he was supposed to and tried to get me to pay for $1200 worth of service more than I needed) More