North Hollywood Toyota - Service Center

I had a good experience with the dealership. The service center was easy to deal with, I was able to book my appointment, and I got in and got out all under 2 hours. The service center was easy to deal with, I was able to book my appointment, and I got in and got out all under 2 hours. More

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Apart from one helpful member of staff, the rest appeared indifferent or hardly spoke any English. I didn’t appreciate being passed back and forth between the office and the garage like a lost penny. There indifferent or hardly spoke any English. I didn’t appreciate being passed back and forth between the office and the garage like a lost penny. There was no one to greet customers and nowhere to sit down. Given the size of the floor, the lack of seating is inexcusable. After my car had been serviced, the interior was left reeking of gasoline. When I complained they said it must have been the (sealed) takeaway I had just put on the passenger seat. It’s the first time I’ve ever had something like this happen since getting my car serviced anywhere, and I don’t appreciate being lied to. Who doesn’t smell the difference between fuel and food ! I had to leave the car in my garage overnight with all the windows open in order be get rid of the smell. They also forgot to reset dashboard settings as I had left them, so I ended up driving around with an illegible screen ! Fortunately they were able to adjust them the minute I returned. But why not be more careful in the first place ? This is the third time I’ve brought my car to this Toyota service center as it’s close to where I live and I have discount coupons. In future I’ll try another garage, Toyota or otherwise. More

Long 20 minute wait to be greeted upon arrival and 3 hours for an oil change!? hours for an oil change!? More

It was a good experience, excelente service and attention when they finished the service they contacted me immediately I didn’t have any issues with the service thank you for a good service keep it up when they finished the service they contacted me immediately I didn’t have any issues with the service thank you for a good service keep it up More

Excellent service! Paul is always very friendly and informative! And Peter kept me updated throughout the service process! All in all a very pleasant experience! Paul is always very friendly and informative! And Peter kept me updated throughout the service process! All in all a very pleasant experience! More

I just feel that it takes a really long time to get an oil change. I always make an appointment, but I still wait 2.5-3 hours for an oil change. oil change. I always make an appointment, but I still wait 2.5-3 hours for an oil change. More

North Hollywood Toyota has THE best service and Body Shop Depts. They understand what true customer service is all about. They make us feel like family. Depts. They understand what true customer service is all about. They make us feel like family. More

Everything I needed was taken care of. Thanks a lot for the diagnosis, repairs and great service. Thanks a lot for the diagnosis, repairs and great service. More

Waited 3 hours for a regular maintenance service, never received a call that my car was ready. received a call that my car was ready. More