North Hollywood Toyota - Service Center

Service rep was very friendly and helpful. He explained the service, reviewed past services, and discussed future needed services. He explained the service, reviewed past services, and discussed future needed services. More

Wait time to have someone acknowledge me was horrible. Will have service somewhere else. Thanks Will have service somewhere else. Thanks More

Very poor service, they don’t respect us as customers. They only want your business but no respect They only want your business but no respect More

North Hollywood Toyota is great ! , professional service personnel (especially Peter Fernamdez) facilities are comfortable, and the vehicle is delivered as promised. , professional service personnel (especially Peter Fernamdez) facilities are comfortable, and the vehicle is delivered as promised. More

Always great service by North Hollywood Toyota. Leon did a great job in service and advising. Leon did a great job in service and advising. More

appt at 7am for oil change. they recommended to replace front brake pads and i accepted for $398.95. service done around 2:30pm and 3:00pm. !!! almost 8 hrs for the above servi they recommended to replace front brake pads and i accepted for $398.95. service done around 2:30pm and 3:00pm. !!! almost 8 hrs for the above services. not to mention the poor customer service from staff. all the 5 stars reviews on your website are "suspicious". the real reviews you should consider are those that are in YELP. More

Excellent customer service 10 gold stars to the Service center ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️. I have 1 suggestions. Give everyone a RAISE!! Everyone I came into contact with. From you Paul (he was outside Service center ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️. I have 1 suggestions. Give everyone a RAISE!! Everyone I came into contact with. From you Paul (he was outside waiting for customers when I drove up & intaking cars & suvs at 8am Saturday morning) to the mechanics and tech that worked on my 2021 Toyota Rav4 and the young lady at the counter that checked me out. She was so nice!! Excellent customer service!!!! Thank you 👏🚘🌮💃🤠 More

Wouldn't recommend taking your vehicle here, especially if you're a woman. They'll invent fanciful tales of things that are wrong with your car and pressure you to sign off on "fixing" them. I went in for if you're a woman. They'll invent fanciful tales of things that are wrong with your car and pressure you to sign off on "fixing" them. I went in for a routine maintenance check (less than 5,000 miles since my last maintenance check), my car driving just fine, and my god the sky was falling and the car was unsafe to hear them talk about all the work I needed done. They claimed the front struts were falling apart and "that's why it's so bumpy when you drive" (I never experienced the car being bumpy) and that the oil pan was destroyed and "that's why it's leaking oil" (my car had never leaked oil), among other things. I was not as forceful as I could have been about pushing back, which is my bad and which they were probably depending on/probably generally depend on with a lot of people they take advantage of here. After I hung up with him, I texted my advisor Russell-- they send you a text encouraging you to reach out to the advisor that way-- to ask that a copy of the estimate be forwarded to me. No reply. I called. The advisor told that he would have to "hand write" the estimate first and suddenly offered up a brake fluid change for free. I was also told work had already begun on my car. When I arrived that afternoon to pick it up, I asked one of the ladies at check out if they had payment plans, considering my bill was (and this is the figure she gave me) $2668. She and her coworker acted like they'd never heard of such a thing and (in this room full of people) made a big thing of having to go get my advisor to ask if he could do that, which was embarrassing for me. After I discussed with him and went back to pay, my total had suddenly risen to ~$2900. This matched neither the estimate that was written out for me, nor the previous figure I was given. The woman checking me out this time (not the same one who was checking me out previously; she just sat there and said nothing) proceeded to treat me like I was nuts, as did the service advisor. I absolutely know what I heard; "six" sounds nothing like "nine," and I recalled, when the first woman told me the total, thinking that the $2668 figure was in line with what I had expected based on the estimate. Even if the first woman misspoke, she should have admitted to that instead of letting me sit there looking like an idiot. Finally, I walked away paying a little over $2700. Still far, FAR more than what I expected or, to be frank, suspect I truly needed to pay for my car that day. I'm disgusted with this location and plan to report them to Toyota corporate. A couple bookends to my experience: *Online, they claim to have a shuttle. This is false. They will order you an Uber to take you back to your apartment. The one they called for me took so long-- over 30 minutes without arriving-- that I eventually had to just tell them to cancel and walk back to my apartment in order to sign into my work in a timely fashion. They can't control the Uber drivers, of course, but they can control that they misrepresent themselves as having a shuttle; I'd have made different plans had I known there wasn't an actual shuttle *The very next morning, I awoke to an email from "Your friends at NoHo Toyota," advising me that my car is in high demand and they'd like to buy it from me. Frankly, this leads me to wonder if the high bill from the previous day was partially an attempt to squeeze me financially and make me think I'd be better off selling my car. It was completely tone deaf, if nothing else, considering it was clear how upset I was by the time I left with my car the previous day I don't like leaving negative reviews, but I'd avoid this place if I were you. More

Worst service ever had as wait for 2 hours and nothing was done. Wong Nguyen service rep bad attitude towards customers. Watch out for this ong was done. Wong Nguyen service rep bad attitude towards customers. Watch out for this ong More