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North Hollywood Toyota - Service Center
North Hollywood, CA
553 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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553 Reviews of North Hollywood Toyota - Service Center
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Verified Customer
August 30, 2025
After a horrible experience with a service advisor(Russ) .i reached out to the manager and he asked me to come back in to make things right. I went back to the dealer and spoke to the manager Leon , Leon br .i reached out to the manager and he asked me to come back in to make things right. I went back to the dealer and spoke to the manager Leon , Leon brought out his foreman (Elmer) and had me tell him any issues with my vehicle. I showed him the problem and within 1.5 hours it was fixed perfectly. Leon the manager went over and beyond what i asked for and also changed my Tacoma inlays free of charge for me!! I was introduced to a new service guy to work with named (Jack). Jack ordered my new black inlays and told me to come in on 8/30/25 7am to get the old inlays removed and new ones installed. I arrived here this morning and there were at least 35 cars ahead of me waiting for service. JACK the service guy came in on his day off just to take care of my car as he had promised. This was shocking and very much appreciated. Bottom line is , this is a great dealership with outdistanding service and employees -1 employee. GREAT NOT SO GREAT Leon (Service manager) Russ (service rep) Elmer (service/foreman) Jack (service rep) Anthony (service tech) More
by frede
Employees Worked With
Jack
August 25, 2025
8-23-25 I went in to get my suv serviced. Alex was my service guy today. Excellent customer service give the young man a raise 10 gold stars ⭐⭐⭐⭐⭐⭐⭐⭐⭐!! Thank you. PS I've also dealt with Pau Alex was my service guy today. Excellent customer service give the young man a raise 10 gold stars ⭐⭐⭐⭐⭐⭐⭐⭐⭐!! Thank you. PS I've also dealt with Paul and Angel. thank you for those three guys. excellent customer service for all three of guys!! 🚙🔧 And your mechanics in the back the ones working behind the scenes . Thank you for them . Also thank you for Abigail (the young lady that sets the appointments) you got a pretty good team going on over there 💯. I left a review on Google maps Gemma Alcala More
by honeybee_gem
Employees Worked With
Alex, Paul, Angel & Abigail
August 23, 2025
I had an appointment on Thursday August 21,2025. Washington greeted by a service guy named Russ. Approaches me and says in for service , i said yes but for a rattling sound on passenger door. He vi Washington greeted by a service guy named Russ. Approaches me and says in for service , i said yes but for a rattling sound on passenger door. He visible gets frustrated right away and says you know we’re going to have to keep it for today and return tomorrow. I stated i spoke to the lady when i made the appointment and she had advised me that it’s a 3-4 hour visit. My appointment was at 9:20., i got there at 820and told him i can wait until 3 pm , which is about 7 hours. He said no it won’t be back today, do you still want the service or not ? I said no i can’t leave it i have to pick up my child from school in 7 hours. I said this isn’t cool i took a day off of work for this appointment and you’re not even trying. He told me verbatim (why don’t you take it where you bought it from). I told him i bought it from Toyota and i drove off. After i left i decided to go back because it’s my only time i could get it looked at. I got there 15 minutes after leaving and i spoke to a couple mechanic which were nice people. I was told why don’t u tell the service manager Leon. When i went into service area to ask for Leon. Russ the guy that sent me off the first time tells me oh your back again . How can i help you i said I’ll wait to speak to someone else, he says just give me your phone number let me see what i can do. Types it in and says i highlighted here it’ll be done by 11:30. My guys will take a look at it . I said oh okay thank you. It’s now about 8:35 ish , i wait for 2+ hours sitting outside in the service area. At around 10:30 ish , Russ from service calls me in and says come on in Fred we took care of it. There was too much play on the passenger door plastic that’s what it was from. We went ahead and filled it with some foam it should be good now. I leave the dealer get home only to find out. 1. The rattle is even worst than when i took it in. 2. The outer door plastics has a bunch of small scratches on the plastic. 3. They inflated my all terrain tires to max psi for no reason. After all of this i tried contacting Leon the manager without any luck. Called Thursday he was gone for the day. Called on Friday 8/22 they told me, he’s out andwon’t be back until Monday. I received an automated message asking how my service was but i have not responded yet waiting for the manager to contact me. I left a voicemail for the manager Leon. More
by frede
Employees Worked With
Russel Pascale
