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North Hollywood Toyota - Service Center

North Hollywood, CA

4.4
385 Reviews

385 Reviews of North Hollywood Toyota - Service Center

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April 14, 2024

It was a good experience, excelente service and attention when they finished the service they contacted me immediately I didn’t have any issues with the service thank you for a good service keep it up More

by GATOALONZO21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andre Baghdasarian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sergio Ullrich-Cajero
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 15, 2024 -

North Hollywood Toyota responded

Thank you for the 5 stars and for choosing North Hollywood Toyota. Our service team is the best and we're grateful for your busienss and nice feedback.

April 14, 2024

Long 20 minute wait to be greeted upon arrival and 3 hours for an oil change!? More

by Danny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Russ
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Apr 15, 2024 -

North Hollywood Toyota responded

We apologize for the inconvenience and frustration. I will discuss this with our management team right away.

April 13, 2024

Excellent service! Paul is always very friendly and informative! And Peter kept me updated throughout the service process! All in all a very pleasant experience! More

by DCA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 15, 2024 -

North Hollywood Toyota responded

Paul is one of the very best and we'll share this with him and Peter as well. Thank you for your business and kind words.

April 13, 2024

North Hollywood Toyota has THE best service and Body Shop Depts. They understand what true customer service is all about. They make us feel like family. More

by shaifitzel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leon Correll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Velera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John
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Apr 15, 2024 -

North Hollywood Toyota responded

Our customers Love our Body Shop, and we love restoring our customer vehicles and getting them back on the road again. Thanks for the kind feedback and 5 stars!

April 13, 2024

I just feel that it takes a really long time to get an oil change. I always make an appointment, but I still wait 2.5-3 hours for an oil change. More

by jcpaul18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember
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Apr 15, 2024 -

North Hollywood Toyota responded

We appreciate your business and feedback. I will look into the oil change wait time with our team as you suggest. Thanks.

April 13, 2024

Everything I needed was taken care of. Thanks a lot for the diagnosis, repairs and great service. More

by dwattles25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russ
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Apr 15, 2024 -

North Hollywood Toyota responded

Your feedback and 5 stars are amazing and we thank you.

April 12, 2024

Excellent work and excellent service I will definitely recommend to everyone I know in my family. More

by GILMENDEZ1126
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leon Correll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David
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Apr 13, 2024 -

North Hollywood Toyota responded

Your 5 stars and recommendation are so much appreciated and valued by our North Hollywood Toyota team! You're amazing and we are honored to have you as a loyal customer.

April 12, 2024

Waited 3 hours for a regular maintenance service, never received a call that my car was ready. More

by KSTARC12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember name
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Apr 12, 2024 -

North Hollywood Toyota responded

We truly apologize for the lack of communication but we will look into what happened and discuss with our team.Thanks for sharing!

April 11, 2024

Since the dealership has redone their service department, it’s very organized, clean, and friendly. More

by m0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David in Service
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Apr 12, 2024 -

North Hollywood Toyota responded

Thanks for the shout out about our service department, we appreciate your business very much.

April 11, 2024

Excellent service , professional, very friendly personal, i’m very happy to do business with them,. More

by gustavotorres
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Velera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 12, 2024 -

North Hollywood Toyota responded

Thanks for the 5 stars, our #1 North Hollywood Toyota team appreciates you!

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