Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
North Hollywood Toyota - Service Center
North Hollywood, CA
420 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
420 Reviews of North Hollywood Toyota - Service Center
Sort by
May 23, 2025
Good prices but bad service. I needed my 2016 Toyota Prius windshield replaced. Northridge Toyota wanted over $2000 to do it. An independent mechanic specialized in Toyotas wante I needed my 2016 Toyota Prius windshield replaced. Northridge Toyota wanted over $2000 to do it. An independent mechanic specialized in Toyotas wanted $980. I decided to go with North Hollywood Toyota, where I had bought the car originally, who had a price of $1015. I was there for 5 1/2 hours and when they delivered the car back at 3:30 pm, the dash cam was sitting in the console instead of mounted on the windshield. I brought it back today after being told that it was just a matter of double sided tape and would be quick. An hour later I realized I better get the car back as I had an appointment to get my hearing aid fixed. I explained to Jack I needed the car right then and he said he would have them bring it. I was going to take it back to Best Buy who had originally installed the dash cam .A half an hour later it showed up and obviously they had just done the work. So yeah, I missed my appointment to get my hearing aid repaired. I guess in the future I better go with a local independent mechanic. More
by REVTER
Verified CustomerEmployees Worked With
Jack in service
May 22, 2025
With a warning signal on the panel, brought Prius to service. Communication was very good- speed and method. The information was clear to follow and make decisions. service. Communication was very good- speed and method. The information was clear to follow and make decisions. More
by junkoc
Employees Worked With
Angel
May 19, 2025
The guy who checked me in was so rude. He didn’t explain anything to me and when I would ask questions he seemed so irritated. Horrible customer service. I will not be returning. He didn’t explain anything to me and when I would ask questions he seemed so irritated. Horrible customer service. I will not be returning. More
by ihaaateraquel
Employees Worked With
Manuel Valencia
May 17, 2025
Body shop does spectacular work! Vehicle comes out looking better than new!! I hope I don’t have to need body work again, but if I do, I’ll choose them every time!! Vehicle comes out looking better than new!! I hope I don’t have to need body work again, but if I do, I’ll choose them every time!! More
by Ptrencher
Employees Worked With
Jon Semerdjian (sp?), Patricia. 5 Stars!
May 16, 2025
My experience was unbelievably excellent! From the very beginning Jon was right on top of everything, and kept me in the loop. And of course, the repairs to my car were excellent as well. From the very beginning Jon was right on top of everything, and kept me in the loop. And of course, the repairs to my car were excellent as well. You have a very happy camper! Tom Saliba More
by TSALIBA
Employees Worked With
Jon, manager of the collision repair dept.
May 08, 2025
very good organization and customer service and taking care of the clients cars and making a nice showroom care of the clients cars and making a nice showroom More
by MARYPERASSOLO
April 24, 2025
The best service department ever! Professional, thorough and customer service is amazing! Provided uber ride home. Price quoted was price paid and car is driving GREAT! Professional, thorough and customer service is amazing! Provided uber ride home. Price quoted was price paid and car is driving GREAT! More
by tracyleep
Employees Worked With
Russ
April 22, 2025
I don’t understand the reason for having a scheduled appointment at 8:40 am when I still had to wait 4 hours for my car. I was given an ETA of 2-3 hours. At 12:00 pm which was over 3 hours past my promi appointment at 8:40 am when I still had to wait 4 hours for my car. I was given an ETA of 2-3 hours. At 12:00 pm which was over 3 hours past my promised time, I went to look for my service advisor Jack whom I was told was on lunch. Angel was kind enough to help check on the ETA of my car. He told me they were still working on my car and to check back in 30 minutes. I did not get my car back until 4 hours later. Sadly enough I purchased my car at this dealership and this was also the first time I had my car serviced by you. I was told it was a “holiday weekend” but Easter Sunday is not a holiday nor would it be an acceptable excuse to wait so long for car service. I will not be bringing my car back to your dealership unless I can be guaranteed an acceptable promise time for service. Had I been told that it would be a busy “holiday weekend” I would not have wasted my time and scheduled for another day or dealership. More
by joloteo08
Employees Worked With
Angel
April 14, 2025
North Hollywood Toyota never disappoints. Friendly personnel and competent mechanics. I drive from Simi Valley to get my car serviced, because I trust them with my vehicle. Friendly personnel and competent mechanics. I drive from Simi Valley to get my car serviced, because I trust them with my vehicle. More
by AHENZGEN
Employees Worked With
Peter Fernandez & Jack Kartashyan
