North Florida Lincoln

I am sure negative reviews mean nothing to the dealership or to anyone when buying a car. But sometimes it becomes the principle. As long as deals are made no one really cares. It all started when I was l or to anyone when buying a car. But sometimes it becomes the principle. As long as deals are made no one really cares. It all started when I was looking for an SUV. I saw the one I liked at North Florida Lincoln and submitted a availability request. The salesperson contacted and was very friendly by getting me pictures of the vehicle. I was going to visit the dealership the next day since I am on dialysis, I had to get hooked up to my machine nightly. I was then told that someone was coming from Gainesville at 6pm to look at the only vehicle they had on the lot. So I expedited the purchase process to not lose a chance at the vehicle. I know I had credit issues but wanted to at least try. Basically we agreed on numbers and I signed a buyers order and I did see the “W.A.C”. Well a short time after signing it, I received a text and the photo below, “SOLD” sign in the window with my name on it. Below in quotes are the text I received making me believe I had just purchased a new Aviator. After receiving the last update at around 11 am on Tuesday Morning and being told it was not a credit issue, I have not heard anything at at and it’s now Thursday at 10 am. I know as I have seen it happen, a dealership with relationships at banks finance companies can get it done if they want to and if they don’t, you just never hear from the again. I just don’t believe you should get someone happy about a vehicle being sold to them and all the positive texts until it is a certain sale. It just brings one down in the end. Like I said no one will care about this review, but it’s the way it happened. “There will be a Christmas bow on it when you pick it up and it’s all cleaned up for you on the showroom floor” “G it will be a great Christmas you just got a new aviator and she is Simply breathtaking” “Good morning Dan, I hope all is well. I am about to take the Aviator and seal it up and take it down a detail and get the Sentinel put on it do you have a estimate on the time you’ll be here for delivery so I can let my detailer know when to have it ready and on the showroom floor for me” “We are just waiting for a callback from the bank we’ve already submitted it we’re just waiting on that call and I will let you know” “It is good as far as I know just waiting on confirmation “ More

We brought our car in for repair under our warranty. Told the Service Writer to let us know if it was covered on the warranty. He found out it was not covered and did a diagnostic check anyway Then they wan the Service Writer to let us know if it was covered on the warranty. He found out it was not covered and did a diagnostic check anyway Then they wanted us to pay them to just to get a estimate. Our car is being held until we pay. More

My wife and I bought a 2020 Lincoln Nautilus back in May from North Florida Lincoln. A few months later we began having some issues with the backup camera and the display. Then the entire touch screen on from North Florida Lincoln. A few months later we began having some issues with the backup camera and the display. Then the entire touch screen on the dashboard started going completely blank. We made an appointment with the service department and were promised a loaner vehicle for the date of the service. We arrived at the dealership as scheduled only to be told they didn't have any loaner vehicles available. I explained to the young service person who greeted us that we were promised a loaner vehicle when the appointment was made just the previous day. He offered no apology and rudely stated that they have no loaner vehicles available. I then asked to speak with the Service Manager but he was not available. I asked then to speak with the General Manager but was told he was in a meeting. We were then directed to the assistant service manager who proceeded to explain that the dealership was going thru some organizational issues and she offered her apologizes yet no solution to the problem. She offered to have someone drive us home but we declined. Many promises were made to us during the purchase process. One promise was that of superior service. All we would need do is call the dealership to schedule service and someone would bring a service loaner to our home and pickup our vehicle and service would be provided. Needless to say, our first service experience at North Florida Lincoln was a complete disappointment. I would recommend "buyer beware" before purchasing a vehicle from this establishment and do not expect any "promises" for superior service to be kept or honored! Superior customer service does not appear to be top priority with their service department. We are very disappointed to say the least. More

I was very lucky to have ended up at North Florida Lincoln. I went to the other local Lincoln stores and they could not help with my problem. I went in to North Florida and I was introduced to the m Lincoln. I went to the other local Lincoln stores and they could not help with my problem. I went in to North Florida and I was introduced to the main technician Troy who diagnosed my problem within 20 minutes and I was back on the road after they cleaned my car in a total of 40 minutes. Now that is customer service. Thank you, North Florida Lincoln Team. More

I love servicing my Lincoln at this please. They made it fun, fast and very reasonably priced. I really like there waiting area with the coffee and snacks. The people are fantastic. I can't say enough ab fun, fast and very reasonably priced. I really like there waiting area with the coffee and snacks. The people are fantastic. I can't say enough about the place. I even met the General Manager, who is extremely funny and professional More

My battery died and needed replacing, but I was unavailable to take my vehicle to the dealership. Suzy was great, she had a courtesy vehicle brought to me and they took my vehicle to the dealership unavailable to take my vehicle to the dealership. Suzy was great, she had a courtesy vehicle brought to me and they took my vehicle to the dealership. She kept me updated with any issues. Very professional, great service More

Best car buying transaction we have ever had and we bought our first car about 45 years ago!!!! Straightforward, totally honest, upbeat, everyone was extremely courteous, professional, friendly, knowle bought our first car about 45 years ago!!!! Straightforward, totally honest, upbeat, everyone was extremely courteous, professional, friendly, knowledgeable, and respectful!!!! Will definitely go back!!!!! Special thanks to Crystal, Bobby, Sean, and Morris!!!!!!!! They made our day!!!!!!! The Lynch family Dealerships is carrying on their multi-generation honesty and their amazing staff definitely went above and beyond!!!! Thank you for the most positive buying experience we have ever had!!!!! More

I had an appointment scheduled for 9am and when no one showed up I called the dealer to see what was wrong. I immediately got a call back from Crystal and she went above and beyond to make sure they got m showed up I called the dealer to see what was wrong. I immediately got a call back from Crystal and she went above and beyond to make sure they got my car in to be serviced today. She personally picked up the car and left me a courtesy car in less than an hour and returned the car right after lunch and there was no charge for the service. I went from being frustrated to completely satisfied thanks to the excellent customer service of Crystal. Thank you and will be back for my next service soon. More

North Florida Lincoln repeatedly dropped the ball on service to our 2012 MKZ. First, the Service Ticket was written up incorrectly, siting a dead battery, which was NOT true. The battery was brand new service to our 2012 MKZ. First, the Service Ticket was written up incorrectly, siting a dead battery, which was NOT true. The battery was brand new, purchased and installed at North Florida Lincoln. Next, the diagnostics were to be paid up front and only worsened the original problem which was with a few wires. Now, we have to pay $700 because of what happened during that assessment. After waiting 3 weeks for a catalytic converter, we have NOT received a phone call or card in the mail and NO ONE returns our voice messages! This is the WORST SERVICE EVER!!! More

Unprofessional Sales Tactics Our 2011 Lincoln MKZ was part of the Takata Air Bag Recall. I received a call from the sales dept saying Lincoln was giving a $5,000 discount, in addi Our 2011 Lincoln MKZ was part of the Takata Air Bag Recall. I received a call from the sales dept saying Lincoln was giving a $5,000 discount, in addition to other rebates, for this inconvenience. We came in shopping for a new MKX SUV. We came in and Patricia showed us several cars and we agreed to return the next afternoon to test drive one for 2-3 days. Next day we met with Patricia and Morris, the Sales Manager. The $5,000 incentive was no longer available according to Morris. He also gave us an insulting offer on our 2011 MKZ, which has always been serviced at this dealership. He told us Lincoln did not hold it’s resale value and did not even try to rework any numbers. He said we could take the new MKX for a 3 day test, which we declined. Why would we buy another Lincoln product if they didn’t retain any value. We left and have just taken delivery on our new Honda Pilot Elite. North Fl Lincoln service dept is top notch, but sales is definitely not. More