North Florida Lincoln

Best car buying transaction we have ever had and we bought our first car about 45 years ago!!!! Straightforward, totally honest, upbeat, everyone was extremely courteous, professional, friendly, knowle bought our first car about 45 years ago!!!! Straightforward, totally honest, upbeat, everyone was extremely courteous, professional, friendly, knowledgeable, and respectful!!!! Will definitely go back!!!!! Special thanks to Crystal, Bobby, Sean, and Morris!!!!!!!! They made our day!!!!!!! The Lynch family Dealerships is carrying on their multi-generation honesty and their amazing staff definitely went above and beyond!!!! Thank you for the most positive buying experience we have ever had!!!!! More

I had an appointment scheduled for 9am and when no one showed up I called the dealer to see what was wrong. I immediately got a call back from Crystal and she went above and beyond to make sure they got m showed up I called the dealer to see what was wrong. I immediately got a call back from Crystal and she went above and beyond to make sure they got my car in to be serviced today. She personally picked up the car and left me a courtesy car in less than an hour and returned the car right after lunch and there was no charge for the service. I went from being frustrated to completely satisfied thanks to the excellent customer service of Crystal. Thank you and will be back for my next service soon. More

North Florida Lincoln repeatedly dropped the ball on service to our 2012 MKZ. First, the Service Ticket was written up incorrectly, siting a dead battery, which was NOT true. The battery was brand new service to our 2012 MKZ. First, the Service Ticket was written up incorrectly, siting a dead battery, which was NOT true. The battery was brand new, purchased and installed at North Florida Lincoln. Next, the diagnostics were to be paid up front and only worsened the original problem which was with a few wires. Now, we have to pay $700 because of what happened during that assessment. After waiting 3 weeks for a catalytic converter, we have NOT received a phone call or card in the mail and NO ONE returns our voice messages! This is the WORST SERVICE EVER!!! More

Unprofessional Sales Tactics Our 2011 Lincoln MKZ was part of the Takata Air Bag Recall. I received a call from the sales dept saying Lincoln was giving a $5,000 discount, in addi Our 2011 Lincoln MKZ was part of the Takata Air Bag Recall. I received a call from the sales dept saying Lincoln was giving a $5,000 discount, in addition to other rebates, for this inconvenience. We came in shopping for a new MKX SUV. We came in and Patricia showed us several cars and we agreed to return the next afternoon to test drive one for 2-3 days. Next day we met with Patricia and Morris, the Sales Manager. The $5,000 incentive was no longer available according to Morris. He also gave us an insulting offer on our 2011 MKZ, which has always been serviced at this dealership. He told us Lincoln did not hold it’s resale value and did not even try to rework any numbers. He said we could take the new MKX for a 3 day test, which we declined. Why would we buy another Lincoln product if they didn’t retain any value. We left and have just taken delivery on our new Honda Pilot Elite. North Fl Lincoln service dept is top notch, but sales is definitely not. More

Unprofessional Agreed, or atleast I thought we agreed on a price of a used car on a Thursday, they told me it would be cleaned and ready for pick up on Friday. I go Agreed, or atleast I thought we agreed on a price of a used car on a Thursday, they told me it would be cleaned and ready for pick up on Friday. I go to the dealership on Friday, I was told it was sold the day before. I had the check ready in hand and took time off from work to pick the vehicle up. Neither Diedra Estrella or Morris Jelks called to tell me it was no longer available so I wasted time going to the bank and driving to the dealership. I wouldn't be this upset if they just called me. They could of just sent me an email or text message. Completely unprofessional and unethical. More

Wonderful New Change. After owning Cadillacs since the 80's, I ventured into North Florida Lincoln. I was very impressed with the friendly atmosphere. My salesperson, Dei After owning Cadillacs since the 80's, I ventured into North Florida Lincoln. I was very impressed with the friendly atmosphere. My salesperson, Deidra Estrella, was not only attractive -(I'm a woman. I can say that.)- she was also smart, having worked in different departments in dealerships. They had a car that suited me - the MKZ - and in a color I liked. The incentives were very good as well. Along the way, Morris, the General Manager, was very helpful in accommodating me. And, again, very friendly. Deidra explained the many tech features - and even took our picture with the new car before we left. I would definitely recommend this dealership! More

Great Car Buying Experience Our experience with North Florida Lincoln was excellent. We were impressed with the whole process especially our salesperson, Patricia Tyson. From our Our experience with North Florida Lincoln was excellent. We were impressed with the whole process especially our salesperson, Patricia Tyson. From our first phone conversation with her, we could that she knew her line of cars and SUVs and then we met her in person. She was prepared for our first appointment based on our initial call. She listened, answered questions, and guided us through the process. We met everyone at the dealership that we will work with in the future. We could not be more satisfied. More

If they treat people as professionally when purchasing... I won a lincoln date night through a charity. I have been trying to redeem for 4 months. Leaving messages for the sales manager Morris something. A I won a lincoln date night through a charity. I have been trying to redeem for 4 months. Leaving messages for the sales manager Morris something. After a bunch of messages last year and January with no reply I am told "call and ask for Patty". Speak with Patty and she says "well you need to speak with Morris and he is at lunch. But I promise you I will give him your information and number as soon as he returns and he will call you immediately. So sorry for the inconvenience." Think any calls. Its a stupid sales pitch anyhow and I wasn't even going to redeem, but if this is any indication of their professionalism I would watch out. The least professional organization I have ever dealt with. I think Morris probably spent my $100 gift card. More

Standard used car pressure oriented sales tactics We located a vehicle on line that this dealership had for sale and went into the dealership pre-approved for a loan. We began to speak with the sales We located a vehicle on line that this dealership had for sale and went into the dealership pre-approved for a loan. We began to speak with the sales person, nice enough guy, and talk money. As we were talking, the sales guy came over to tell us that his manager informed him that 'another customer was coming for the vehicle, but we were already there and it was a first come first serve basis for the truck'. It was obviously an effort to try and pressure us into buying quickly, as telling us someone else was coming but it was still ours was completely unnecessary. That irritated us just a little, but we expected some sales tactics. When presented with the numbers, there was no negotiation, just a take it or leave it pitch. We decided to leave it and got up to leave. The sales manager was close by and immediately jumped out of his seat when we got up to leave. We were 'introduced' to him and he told us that 'at that price the dealership is only making 100 dollars'. Another tactic to get us to buy, another irritation. I told him of the number we were looking at and he made a rude comment about our budget. I told him it wasn't about what people can afford (that I could afford to pay what he wanted), but about paying the right price for the car. He said loudly, "Then spend the money!" Another comment/tactic that my wife and I found irritating. We really wanted an honest negotiation and fair treatment. What we got instead was swarthy sales tactics and aggressive sales pressure. We do not recommend this dealership based on our experience. More

Overall, pressured; manipulated; Overall, pressured & manipulated. My wife and I found a Lexus SUV via Cars.com and fell in love with the vehicle. After extensive research on the Overall, pressured & manipulated. My wife and I found a Lexus SUV via Cars.com and fell in love with the vehicle. After extensive research on the car, we decided to approach the dealer with every intention to buy NO MATTER what (little did we know this would be the sole reason we actually purchased the vehicle). First impression; the dealership is very nice, clean, and modern with very nice amenities. We were approached by a younger salesman who was very polite. I informed him of our intentions and we began to inspect the vehicle. Although very nice, he did not seem knowledgeable at all (at least in regards to the Lexus). We basically stumbled upon (only) a portion of the vehicle’s features. We took it for a test-drive and had another associate explain some of the features. So far, not so bad. However, this would change drastically. We decided to walk inside and talk about pricing and ultimately the purchase. Both my wife and I were under the impression that we were going to sit down with the same sales associate and negotiate or at the bare minimum, have a general conversation. To our surprise, we were walked directly into the Finance Manager’s office and were handed forms to sign to purchase. Essentially, pressured. The sales associate who we built a rapport and a sense of trust with, was nowhere to be found. The FM was extremely “pushy” and also made us feel rushed and again, pressured. This is something I knew could happen, so we were not totally dissatisfied, yet. And so, my wife and I excused ourselves and talked outside in privacy. Once the sales associate decided to find us, we told him that we do not want to work with her and would like to solely work with him. Shortly after, we mentioned a price point of where we would like to be. He did not seem too confident in our number and we continued to talk outside until the FM approached us. We repeated our price point to her. She then brought us in, and was able to meet us where we wanted to be. Overall, this point in the process has been a 3 out of 5 star experience. We liked the car bad enough to stay. After this point however, things got worse. Long story short; we took the cart home and found issue after issue. The noticeable defects were brought to light and fixed (alignment, etc...) but there were many other hidden issues. APL no longer works; the brakes not even a week later are shot along with shocks; mirrors are no longer functioning properly; etc… I brought these issues to the sales associate and he informed me that because legally, the car was in good health, they are not liable or more importantly; they did not feel morally obligated to “take care” of us. It has gotten so bad, that I have contacted Lexus directly and they have been the only ones willing to help me. In summary, we were pressured into buying a defective vehicle and then left out to dry when we asked for help. Does this fall solely on the dealership? No. I should have had the car inspected. (Coincidently, their service department was closed the day we bought the car for renovations). I failed because I trusted the dealership. This is something I never will do again. Life lesson learned. More