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North End Subaru

Lunenburg, MA

4.9
1,122 Reviews
North End Subaru is located on Rte. 13 in Lunenburg, MA. A proud member of the Colonial Automotive Group, we are a country dealership with country values. We offer over 350 New and Pre-Owned cars, Certified Service Technicians, and much more.
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757 Chase Rd

Lunenburg, MA

01462

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Showing 1,122 reviews

March 31, 2015

Great buying experience My wife & I went in on Saturday to view and assess the Forester and Outback vehicles, We requested information on slightly used and new. Greg worked More

by 1st time subaru
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Greg Nuorimo
March 29, 2015

Bought a car 2 months ago, only been able to drive it 2 week Engine blew, engine fixed, engine blew, engine fixed. Called oil leaking bad, called 3 times promised a call back, busy with other customers????? Who More

by Unhaopy Camper
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Told by 2 they were busy with customers, guess I'm not a customer.
Mar 30, 2015 -

North End Subaru responded

Hello, My name is Marty Babineau GM of North End Subaru Mazda. I want to first and most importantly apologize for the poor follow up on behalf of a couple of my employees. I have been the GM since Colonial purchased these dealerships in 2005. I have policies and procedures that are supposed to ensure things like this never happen. I am sorry to say that indeed those procedures were not followed with you at all. I am embarrassed by the chain of events that lead me here. I can assure you, you are indeed a customer and as important to us as when you purchased your pre owned Subaru. I have my Service Manager JJ O'Neil calling you and setting you up with a loaner, and I will be personally involved in the follow up with your Subaru. I will have JJ call you and he will be your contact from here on forward, and if you need anything from me, please don't hesitate to call me. If you reach my answering machine I can assure you, I will call you back as soon as I get the message. Again this is not the way I expect my staff to conduct themselves. From the first call until the third call the system I have in place was ignored, and I can assure you it was dealt with. Moving forward I promise you, JJ and myself will be on top of this issue, until you are completely satisfied. Again I am embarrassed by the actions of a couple of salesman that are supposed to represent North End Subaru. I will be meeting with my entire management staff to ensure this does not happen again. Thank you so much for bringing this to my attention, and allowing me the chance to fix it. Martin Babineau 987-582-4911 ext 5102

March 26, 2015

Always a pleasure !! This is my 2nd Subaru purchase with North End Subaru and Frank Lajoie and everything went very seamlessly. Frank helped me choose a perfect fit for m More

by ktodd324
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Frank Lajoie
March 25, 2015

Bob and Tom were awesome! I walked in knowing what I was looking for with a list of a few cars. Bob showed me the cars that I was looking at and I knew right on the spot which More

by kayla_forgrave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
March 24, 2015

Great Service! We just purchased our second Subaru from North End. Tom Sawvelle was our sales consultant and he went out of his way to get us the car we wanted in le More

by Reardon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thomas Sawvelle
March 17, 2015

new car I had a great experience with north end, they helped me out with everything. They are all friendly and nice. I would recommend this dealership to anyo More

by Emilie ryan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
March 16, 2015

NEDD program Great dealership to handle any of your car needs. Took advantage of their driver development program and raced a Subaru during a local rallycross. G More

by Lutex1
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
March 14, 2015

Great experience We just bought a new forester from this dealer. Very friendly, laid back place, no games! We traveled 40 minutes to dealership, glad we did. Highl More

by Lil
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
March 13, 2015

fantastic! Frank lajoie treated me well and I had great experience! Was in and out in no time. I will recommend to all my friends and family! More

by Derek
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Lajoie
March 13, 2015

Amazing! My son recommended me to North End because he loves his Subaru. I bought my legacy from Greg, who was helpful, friendly and funny. He made the experie More

by Dawn24
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Nuorimo
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