North End Subaru

North End Subaru responded

Thanks for choosing North End Subaru! We’re so happy your experience with us was pressure free and you felt comfortable with all the options that get put in front of you. We hope to see you again for any of your future car needs.

North End Subaru responded

We’re so glad you came into North End Subaru for your big purchase! Happy everything was to your liking and your Subaru was ready to hit the road and you know how everything works in your vehicle. We hope you enjoyed your experience with us and we’ll see you for your next new ride.

North End Subaru responded

Thank you for choosing North End Subaru for all your years of purchasing vehicles! We’re so glad Greg could be there to make this process as easy as possible. We want you to have all the information and be confident in one of your biggest purchases. Our team works amazingly together to get the job done here which keeps you coming back. Hope to see you in the future and added to your Subaru fleet.

North End Subaru responded

That’s awesome that everything was to your liking. We want the process to be definitely as painless as possible and happy Bob could give that to you. Hope to see you again at North End Subaru.

North End Subaru responded

We love to hear you had an amazing experience and time with us at north End Subaru! Glad Bob and Tom did all the could to make it quick and easy for you. Hope to see you again for your next Subaru or adding another.

North End Subaru responded

Thank you for coming into North End Subaru! We strive for that great experience every time. So glad Bob could make it over the top and give you all the information you needed to make that big car purchase. Hope to see you in the future for all your car needs.

North End Subaru responded

We’re so glad you had a pleasant experience at North End Subaru! Our sales team here try to make your purchase smooth and easy that way you can enjoy your new vehicle. Hope you see you again for your next Subaru.

North End Subaru responded

Hello dmerousi, I first want to say I am sorry you felt your experience was less than stellar, we strive tp ensure all of our customers get the very best treatment. After you picked up your new to you vehicle, the used 2017 Volvo, you called the management staff and complained about some noises that you were hearing in the front of the car, with some shaking on the highway. You spoke with Scott on the phone, and after excessively swearing and not letting Scott to help, the phone call ended. Your wife later called back apologizing for his behavior and expressed the concerns in a calmer manner. Scott assured you that we would ensure that the car you bought was checked out and the noise was fixed. You had stated that the car would not pass inspection. When you brought the car in for us to diagnose, there was no rejection sticker on the car. Regardless, we checked on the tires which were well over half life, but the tread depths were not all the same. To make this situation right, we replaced, free of charge all four tires. During that time, we noticed the shock was needed to be replaced which was causing the rest of the issues. We replaced that part for you again free of charge, from a local auto parts supplier for a quick turnaround. All the while you were provided a vehicle to use free of charge while the repairs were underway. The car was then aligned, and ready for you to pick up. A couple days after picking up your car, that had all the repairs done free of charge, because we stand behind all the vehicles we sell, we received an email telling us that the part number listed was not that from Volvo. Never in our talks did we say it would be. You then demanded that we replace your shocks with Volvo branded parts. I called you back to speak to about this, and again were met with threats and demands. I asked that I call you back on Tuesday when the service department opens again so that I can discuss it with them. You agreed. Before Tuesday came around, you left this review. Albeit leaving out how the people that are employed here have been treated poorly by you in the process. Even in this review, you felt the need to rate employees that you never had any interaction with. Leaving them puzzled and confused reaching out to me to ask who this review was from and why they had been reviewed by you with no interaction what so ever. As for OEM parts, we are a new Mazda and Subaru dealership, we do carry those OEM parts from those manufactures in our shop. We would be more than happy to facilitate you in the inspection process that was explained at purchase. We do not have an inspection station here, and you have 7 days from date of purchase to get one. If finding the time to have your car inspected is hard to schedule, we would gladly make and take your car to get the inspection done for you. Sincerely, Jason Cote General Manager

North End Subaru responded

We would just like to thank you for coming into North End Subaru time and time again!! Also with each experience it gets easier and seamless. Buying a new vehicle can be stressful and there’s a lot of technology that goes into them. We try our best to make sure you feel comfortable from start to finish here. I’m sure we’ll see you for your next Subaru.

North End Subaru responded

Thanks for coming into North End Subaru! We’re glad the staff here made everything a smooth process and simply. We hope to see you for your next lease