North End Subaru

Terrible shipping ordered a part two over two and a half weeks and still not here! Called & emailed multiple times. No replies do not do service with this company. ordered a part two over two and a half weeks and still not here! Called & emailed multiple times. No replies do not do service with this company. More

Best car buying experience yet! A friend of mine is a Subaru fanatic, and buys all of his cars at North End. I was in the market for one, and fearing a repeat of my last car shopping A friend of mine is a Subaru fanatic, and buys all of his cars at North End. I was in the market for one, and fearing a repeat of my last car shopping experience at Boch Honda West, I was affraid to walk into another big dealership. I have to say I didn't know it could be so easy! The customer service was personal and informative. Wayne and Mike were great! They showed me what every single button could do, and made sure that all of my needs were met. I was in and out of there in about two hours with the car of my dreams and a really great interest rate. I recommend this dealership to everyone now. Young females are usually an easy target for dealerships, but I felt totally in control of the purchase. More

Several weeks ago I made the decision to buy a new car. I went to several different dealerships and drove countless cars. I also went to the car show in Boston. Each time I experienced the personnel work I went to several different dealerships and drove countless cars. I also went to the car show in Boston. Each time I experienced the personnel working for Subaru, I was impressed. It started with the car show and ended in Lunenburg with Frank Lajoie. I am now the proud owner of a 2014 Subaru Outback Limited. From the moment we walked into the dealership, we had a positive experience. What a team they have built in Lunenburg. We were never pressured to buy anything. We were given the opp. to drive whatever we wanted. When we wanted to drive another option package of the Outback, Frank literally ran to get the plates on it and the keys. When we were finally decided on the car we wanted, they had it transferred here from Vermont in less than a week. When it came time to get a loan, Tom Liddle worked and worked til I got the best loan rate....again from Subaru and not my bank (DCU). When it came time to get the car it was Frank's day off but there he was waiting with the keys when we pulled in! He went through all the "bells and whistles" with us and even called the following day to see if we had any questions. I honestly cannot say I have ever had such a friendly, relaxed and genuine experience when I have purchased a vehicle. On top of all this, Subaru has a rewards program which offers perks at many local venues. Really creating a sense of community in our global world. I cannot recommend them enough and the final point is that Subarus are great cars and really don't need all this extra customer service to sell themselves... More

amazing customer service!!! My husband and I had an amazing experience, the best we've ever had!! Mike was extremely helpful and was willing to work with us to help us stay in o My husband and I had an amazing experience, the best we've ever had!! Mike was extremely helpful and was willing to work with us to help us stay in our budget. I highly this dealership to everyone and highly recommend working with Mike as well! More

I have just had another positive experience at North End Subaru. Yesterday, I visited the dealership to see Frank Lajoie, who has helped me with a total of three transactions getting me into the Subaru I wa Subaru. Yesterday, I visited the dealership to see Frank Lajoie, who has helped me with a total of three transactions getting me into the Subaru I want to drive over the past several years. Yesterday he helped me close out the lease on my 2011 Outback and to find the next leased car that would fit my needs and budget. He did it again! And today I drove off with my new leased 2014 Outback. Frank made sure that I understood the maintenance schedule for my new car, the new Rewards program, and even programed my phone so that I can use the Bluetooth feature of my phone to make calls using buttons on my steering wheel, without ever taking my eyes off of the road. Frank made sure I road tested two different cars I was looking at before I made my final decision. Then Tom made sure I could keep my vanity license plate which was important to me. He also took me through some of the financial paperwork. Jacob was able to finish up with that today. As usual, the Subaru team lead by Frank was outstanding. Through my past experience with the service department, I look forward to the same high standards as I continue to have my new car serviced at North End Subaru. Thank you Frank. More

These guys were the best and that just goes along with a great product. Can't believe we waited this long to get a new Subaru and work with North End Subaru. It was a great experience all the way around. great product. Can't believe we waited this long to get a new Subaru and work with North End Subaru. It was a great experience all the way around. More

Frank was wonderful and helped us find the perfect used car. We showed up with an old car that really needed replacing and left with a newer used car that I felt very safe in. We will be back when it is ti car. We showed up with an old car that really needed replacing and left with a newer used car that I felt very safe in. We will be back when it is time to replace the vehicle again! More

This was my first new car purchase and I can't express how easy and stress free the experience was! Mike, Tom and all the team at North End were incredibly friendly and easy going. Mike went over express how easy and stress free the experience was! Mike, Tom and all the team at North End were incredibly friendly and easy going. Mike went over all the details and helped me find exactly the car I wanted and Tom was very thorough in explaining all the financial details. I never once felt pressured or overwhelmed. This is my first Subaru and I absolutely LOVE my new car, especially the remote starter that I opted for that was installed in just a few hours (best money you'll ever spend!). I am 100% completely satisfied with the process and service I received and I have already recommended Mike and the North End team to numerous people. To all the people that told me horror stories about car shopping...you clearly didn't deal with Mike or anyone at North End Subaru!! More

Definitely would recommend this dealership to anyone looking to buy a subaru. Both North End Subaru and Mazda are great dealerships. Both were very helpful with my purchase of my new to me Subaru Forest looking to buy a subaru. Both North End Subaru and Mazda are great dealerships. Both were very helpful with my purchase of my new to me Subaru Forester! I love it! I will definitely come back for services and also another car in the future and will recommend them to anyone looking for a new or used car:) Although Frank did not completely finish the sale with me he was the first sales person I spoke with that made me want to come back. At the time they did not have exactly what I was looking for but instead of looking elsewhere I waited and came back. Great customer service and very friendly! More

I just purchased my first car from North End and it was an amazing experience. The staff I worked with made the first time buyer's program very pleasing and stress free. They worked to get me a great dea an amazing experience. The staff I worked with made the first time buyer's program very pleasing and stress free. They worked to get me a great deal and a car that was most suitable for me. More