North End Mazda

Purchase of a new Miata Working with Mark Atkinson was the best new car purchase experience I have ever had in my many years of buying a car. He was not only polite and easy Working with Mark Atkinson was the best new car purchase experience I have ever had in my many years of buying a car. He was not only polite and easy to work with, but was very knowledgeable, experienced and overall very accommodating both prior to the purchase and even more days after receipt of the vehicle when I had additional questions. I would not only buy another car from him but will recommend him to others in the future that are looking at buying a Mazda. North End Mazda should be very proud of Mark. More

Truly Painless experience I was dreading having to buy a new car. The last time was 10 years ago and I just remember slimy dealerships/salespeople. This time, we had visited at I was dreading having to buy a new car. The last time was 10 years ago and I just remember slimy dealerships/salespeople. This time, we had visited at least 5 dealerships for various cars because I wasn't sure what I would like and wanted to test drive all my choices then narrow it down further from there. As soon as we got to North End it was a very different experience. First off Wayne Brown was very personable and friendly. We told him we wanted to test drive a couple of cars. He got the keys and let us go off ON OUR OWN. This floored us because at every other dealer we couldn't go without a sales person. I had not narrowed my choices down at that point so we thanked Wayne and were leaving. He did not badger us for our info or anything like other dealers. He simply gave us his card and said to let him know if he could help us! No pressure at all. A few weeks later I did end up emailing Wayne and he got back to me right away. I had narrowed my choices down to 3 cars at that point and wanted to test drive again. We actually went to another Mazda dealer because we were in the area and were told that in order to do a real test drive we had to make an appointment during the week to take it under real world conditions! We went back to North End and Wayne and told him that and he was amazed. His philosophy is: A 5 mile drive and 4 right turns does not exactly simulate real life driving. We couldn't agree more! He actually let us take 2 cars off again on our own for a real test drive. I did end up buying a car from Wayne and have been extremely happy with that decision. He has been absolutely helpful the entire time. Another thing my boyfriend noted was that Wayne was very direct and as soon as he knew it was me buying the car, a woman, he still spoke directly to me and not to my boyfriend as at other dealers. We thought that was noteworthy. Wayne just felt like an old friend and not someone just trying to make a sale. I would recommend Wayne and North End to anyone who is buying a car even if it isn't a Mazda or a Subaru. Even after the sale, Wayne continues to answer my emails/be helpful. In the future, no matter what car I am looking for I would start with Wayne first. More

My New Car North End Mazda was the first place I started my car shopping. I talked to Mark about my price range and he give me some ideas. I spent about 3 hours North End Mazda was the first place I started my car shopping. I talked to Mark about my price range and he give me some ideas. I spent about 3 hours with him as he showed me some different cars and helped me figure out what I wanted. I loved the CX7 he showed me! I did shop around some other places that day but at the end still liked the CX7 and went back to buy it. Mark explained all the paperwork to me and made sure I understood it all. After I purchased the car he even made sure I knew what all my new features were and how to use them!! I was so stressed about having to shop for a new car but he make it so easy for me. He was awesome and I would most definitely go back and buy my next car from him! Thanks Mark! :) More

Great Dealership and even better Sales person, Wayne! We found Wayne Brown to be the most patient, knowledgeable, genuinely warm, no pressure sales person we deal with and we worked with 6 dealerships! He We found Wayne Brown to be the most patient, knowledgeable, genuinely warm, no pressure sales person we deal with and we worked with 6 dealerships! He quickly answered phone calls and emails as we coursed through the possibility of leasing versus buying and if we should buy new or newer used. He was supportive and gave us the data we needed to help us find the best fit . We didn't end up buying a car from him for the only reason being that North End didn't have any remaining 2013 ( last model year) Mazda 3s left and there were very good deals from one dealership trying to clear them off their lot. Wayne, honest guy he is, mailed us back the deposit check we'd placed on a used 2012 Mazda 3 on his lot once I told him we found a great deal on the perfect new 2013 Mazda 3 elsewhere. We will certainly go to North End for our next car! Thanks, Wayne. More

Great experience Wayne was very honest, easy to deal with, and friendly throughout the entire buying experience. I never felt uncomfortable or felt I was being pressur Wayne was very honest, easy to deal with, and friendly throughout the entire buying experience. I never felt uncomfortable or felt I was being pressured into a deal that I was not satisfied with. I feel like I drove away with a sweet ride at a very reasonable deal, no strings attached. More

2010 MAZDA 3 I RECENTLY BOUGHT MY 2010 MAZDA 3 FROM WAYNE AT NORTH END MAZDA AND I MUST SAY HES GRATE. I LOVE THE CAR! THE HOLE CAR BUYING EXPERINCE WAS WONDERFULL I RECENTLY BOUGHT MY 2010 MAZDA 3 FROM WAYNE AT NORTH END MAZDA AND I MUST SAY HES GRATE. I LOVE THE CAR! THE HOLE CAR BUYING EXPERINCE WAS WONDERFULL AT NORTH END MADZA. I WOULD HIGHLY RECOMEND WAYNE TO ANY OF MY FREINDS AND FAMILY. More

Satisfied Customer I spent four months pondering which car model to purchase spending time at multiple dealerships and extensive research online. With the help of Mike B I spent four months pondering which car model to purchase spending time at multiple dealerships and extensive research online. With the help of Mike Babineau and the sales department at North End Mazda I selected the Mazda 3. The experience was painless and downright pleasant. I made multiple trips test driving different models, all the while feeling no pressure to purchase, it was like having my very owning dealership and test driving anything on the lot. This is my second purchase of a new vehicle in the last two years both were from North-End. I tell my friends and recommend North-End to people who ask about my new car. I am very pleased with the Mazda 3 sport I purchased it gets excellent gas mileage and provides a comfortable and enjoyable ride. Thanks to the patience and the relaxed environment at North End Mazda along with the knowledge of Mike, it has all contributed to me making the correct car choice for my needs. More

A Trustworthy Dealership? You bet!! Women are often treated terribly by folks working in the auto industry, be it for repairs or sales, so as a woman, I am always hesitant and anxious ab Women are often treated terribly by folks working in the auto industry, be it for repairs or sales, so as a woman, I am always hesitant and anxious about my car. The experience with North End Mazda ran diametrically opposed to the norm. It began with my inquiry about a Mini Cooper for sale that I sent via their website. My first contact was with Mark Atkinson. He didn't send me a sales email, rather, he asked me for my permission to contact me to talk about the car and answer any of my questions! I was so impressed by this respectful approach that I immediately responded via email. I had a number of questions that Mark answered and, again, he applied no pressure to come test drive the car or to push me toward a sale. A few days after the initial contact, I made an appointment to test drive the car I had seen...a used Mini Cooper. I took a friend with me, another female, and Mark again was friendly, helpful, and respectful. He had the car running and waiting for us. We were allowed to test drive the car by ourselves....something the other dealership I visited didn't allow. I fell in love with the car during the test drive. Mark asked us how we liked it and if there were any problems with the vehicle. I initiated the negotiations. That was so refreshing! Instead of chomping at the bit to make the sale, Mark was concerned about our experience with the car. The negotiations were quick, fair, and honest. I came with a preapproved bank loan and worked with Jason Cote who found me a better deal at another bank! The car came with a warranty and I decided to purchase the extended warranty that covers more than I could even list here...an excellent warranty program! The day I picked up my car, it was raining buckets outside but that didn't deter Mark from squatting in the pouring rain to put on my new plates and make sure everything was in order before I drove away. He didn't just shake my hand "good-bye" but made sure I had his cell phone number to call him if there were any problems, concerns, or questions about the vehicle...and not just for now but for as long as I have the car. While Mark was tending to the set up of my car and registration and so forth, Jesse Manning stopped in and we had a nice chat. I expressed how much I appreciated Mark's approach and that I was treated with respect and dignity and fairness. Jesse explained his philosophy that is shared by the staff at North End Mazda, and that is everyone deserves to be treated well and an honest business is the only kind of business worth having. I had to drive 1.5 hours to get to the dealership, but every minute and every mile was so worth it! Courteous, respectful, honest staff that helped to put me into the vehicle of my dreams at a price I could afford...and even saved me money over my own bank of 10-years! I look forward to regular visits to Lunenburg and North End Mazda for all of my servicing needs and future vehicle purchases. I thought a trustworthy car dealership was an oxymoron...turns out, North End Mazda is the real deal...a TRUSTWORTHY car dealership! I am so grateful for their help, for making the purchase of this car a pleasant experience, and treating me like an intelligent, competent adult worthy of respect. For every woman (and man) out there....this is the place for your automotive needs! More

Pleasant purchasing experience I recently purchased a CX9 and was very happy with the whole experience. Mark was very patient with me as I changed my mind often and I never felt pre I recently purchased a CX9 and was very happy with the whole experience. Mark was very patient with me as I changed my mind often and I never felt pressured. Had a minor issue with the in-dash navigation, but it was corrected right away. Mark made himself available to me at anytime for any issues and I appreciated the support. I'm loving the CX9 and would recommend North End Mazda to anyone. More

My 10 year old Mazda 6 was starting to break down and the cost of repairs finally brought me to the point where it was time for a new car. I test drove multiple vehciles and settled on the Subaru Crosstour. cost of repairs finally brought me to the point where it was time for a new car. I test drove multiple vehciles and settled on the Subaru Crosstour. I really love the new car (well love everything except the voice recognition system and bluetooth phone book for the phone, which I and having a lot of trouble with - otherwise the car is fantastric). The dealer experience was very good. The Mazda service team did their best to support me with my 6 and then Mike Babineau and Wayne Brown in sales were extremely helpful in working with me to select my new car. I test drove several vehicles and there was no pressure during the process. I felt like they were helping me select the right vehicle as opposed to trying to push me to buy. With my car breaking down, I was also really appreciative of the team's willingness to provide loaner vehicles until I was able to get the new car. All in all I was happy with the way I was treated, the courtesy / respect shown to me as the customer, and the price I paid. I woudl recommend Mike and Wayne and I would recommend the dealership. More