North End Mazda

Hassle-free service and scheduling thank you for the quick and easy scheduling! quick response and fast turn around time on service got me up and running on a Saturday. thank you for the quick and easy scheduling! quick response and fast turn around time on service got me up and running on a Saturday. More

Couldn't have asked for a smoother experience This is my third Mazda, first time buying from North End Mazda. It's a bit of a hike to get there, but I'd researched available inventory online and This is my third Mazda, first time buying from North End Mazda. It's a bit of a hike to get there, but I'd researched available inventory online and NE Mazda had what I was looking for. I was surprised when Wayne offered to let me take the car (a used 2014 Mazda CX-5) home and test drive it through my commute; I couldn't come back the next day, so he let me keep it for two days. That gave me enough time to both drive the car in a variety of situations and have my mechanic check it out. Wayne also took the time to price out multiple options for me, including new v. used. I'm usually leery of buying a used car, but in this case I was able to get all the information I needed, and the price I wanted, to be confident in my choice. Wayne and all the staff that I met over my several visits were always friendly and helpful. They even provided a loaner so they could touch take care of some paint issues for me. I would definitely recommend Wayne for a low-stress, no-pressure car-buying experience. More

Wonderful experience I have been putting off buying a car because I've never been comfortable with car sales; had a few bad experiences. But I was desperate to get a veh I have been putting off buying a car because I've never been comfortable with car sales; had a few bad experiences. But I was desperate to get a vehicle but have limited funds. So I thought I'd try lease options. Mike Pinto was awesome, I called one day and told him what I was looking for he said he would email me info; which he did. He called the next day to see if I got the material and had any questions. Did bother me with numerous calls or sales pressure. I made an appointment the following week and from there is was a GREAT experience. Mike and Jason went above and beyond to get me the best deal they could. I am very happy with the outcome of my lease. More

Mark Atkinson - exceptional customer service Thank you for guiding me through another Mazda purchase. Shane, Jacob and I just LOVE our new CX-5 grand touring! While the experience of car buying Thank you for guiding me through another Mazda purchase. Shane, Jacob and I just LOVE our new CX-5 grand touring! While the experience of car buying can be overwhelming; your knowledge of the vehicles, personal experiences test driving the cars, topped with exceptional customer service is the reason we came back to you and NorthEnd to buy the car. Happy Holidays! More

David In Mazda was Exceptional I was looking for a daily driver and was comparing a couple of brands such as Honda and Toyota. My parents have owned them in the past. I heard about I was looking for a daily driver and was comparing a couple of brands such as Honda and Toyota. My parents have owned them in the past. I heard about the highly rated Mazda 3 but was uncertain about Mazda and the brand until I met with David. He was very kind and attentive about my needs and very knowledgeable about all the cars I was comparing not only Mazda. He was able to explain all the features about all the cars not only the Mazda. I feel that he really cared. Not only did he care about my use for the car he was very proud to show off his dealer ship so much so I meet with Andrew his manager who was very helpful and friendly. The whole process was very easy and I feel the care more about me getting the absolute best possible service and the best price than I did. I learned a lot and would never go to another dealer ship again. They welcome me as if I was apart of the family and it was really nice to have that feeling when I Left. I will never look else where again. More

Awesome Service I recently had some damage happen to the bottom of my Mazda 6 during a massive downpour. I was able to take it right to North End Mazda and have it l I recently had some damage happen to the bottom of my Mazda 6 during a massive downpour. I was able to take it right to North End Mazda and have it looked at the same day thanks to Mike Maillet in Service. Steve was the mechanic who took a look at the work, assessed it, patched me up so I could drive while I waited for the part to come in. I was able to get it fully repaired within a few days. The service and people at North End Mazda are top notch. I would recommend to anyone. More

Mark Atkinson was fantastic Thank you so much Mark, our CX-9 is awesome, Glori loves it and my kids do too, without your help we wouldn't know who to trust or confide in thank yo Thank you so much Mark, our CX-9 is awesome, Glori loves it and my kids do too, without your help we wouldn't know who to trust or confide in thank you so much and Mazda should be greatful to have a loyal, respectful and great sales man like you, you are the best!!!!!!!!!!!!!!!!!!!!!!!!!!!!! More

Really Great Car-Buying Experience I have purchased several cars in my lifetime but have never felt the need to write a positive review about a dealership. I can't say enough about the I have purchased several cars in my lifetime but have never felt the need to write a positive review about a dealership. I can't say enough about the staff at North End Mazda. They're not only friendly and knowledgeable but you can tell they actually care about what they do. More often than not, you feel like you are just fodder for a salesman's commission. It was the absolute opposite here. Mark was laid-back and honest from the get go. Not once did I feel any pressure to buy. He was attentive and informative when needed without being aggressive. I was able to test drive multiple cars without the typical yappy salesman sitting next to me making small talk when all I want to do is feel and hear the car. I drove 30 miles out of my way to check out a specific model at this dealership and although I ended up buying a different car, I could not be more happy. I would buy here again in a heartbeat. I got a great deal on a great car and drove away knowing that the "process" really can be pleasant. More

Not a typical experience this time (but they made it right) Update (Nov-12-2014) - Matt from NE Mazda got in touch with me almost immediately following my review from last week and took complete ownership of my Update (Nov-12-2014) - Matt from NE Mazda got in touch with me almost immediately following my review from last week and took complete ownership of my poor experience, even offering to bring me a loaner car at work to save me a trip. The work is being done at this moment, but I am assuming it will be the same quality as I have been accustomed to in the past. Hopefully my bad experience was just a fluke, as it was definitely not what I would have expected from NE Mazda. Original review (Nov-8-2014): On my previous visit to NE Mazda (several months ago), I had a very good (probably the best) experience at a service appointment I have ever had. The manager and tech were very helpful and went above and beyond to make sure I had all the information I needed. At that time, they made me aware of an issue with my transmission pan, and suggested I get it replaced on my next visit. On (Tuesday) November 4, I set up an online appointment for (Saturday) November 8. While creating the appointment, I specified that I needed an oil change, a replacement headlight, and the aforementioned transmission pan. I did this because I knew the part needed to be ordered, and I wanted to give enough time for it to arrive. When I arrived at the dealership, the manager indicated that he had seen the note in the online appointment. A few minutes later, while I was waiting, he informed me that the part needed to be ordered, and it would be available in a few days. I told him that I live over 40 minutes away, and coming to this location wasn't exactly convenient for me, but I decided to do it due to my previous experiences. I requested that they complete the oil change and headlight repair. I don't understand the point of allowing a customer to specify details like this, only to ignore them completely. This is extremely frustrating to me. Skip ahead a few hours after leaving the dealership, when the sun was starting to go down. I turn on my headlights and don't see much of a difference from the day before. Upon inspecting the lights, I saw that the same light that I had reported as not working was STILL not working. I double checked my work order, and it clearly stated that the bulb was changed and tested. Additionally, the tech supposedly performed their "full circle service" inspection, which includes verifying the exterior lights are working. I called the dealership immediately to complain, but the service department had already closed. I will be calling them tomorrow to discuss this further. If it is convenient for me, I may return to the dealership to get the bulb fixed, but subsequent to that, I will not be returning to this location ever again. More

Wayne Brown is the best Both my son and I are extremely grateful for the outstanding assistance of Wayne Brown during this purchase at NorthEnd Mazda. Thanks for making this Both my son and I are extremely grateful for the outstanding assistance of Wayne Brown during this purchase at NorthEnd Mazda. Thanks for making this easy! More