North End Mazda

Phenomenal Experience! We had a fantastic experience leasing our brand new 2015 Mazda 3 at this dealership with the help of Mark Atkinson. We were seriously considering fou We had a fantastic experience leasing our brand new 2015 Mazda 3 at this dealership with the help of Mark Atkinson. We were seriously considering four cars (the ford fusion, kia optima, mazda 3 and subaru legacy). North End was the first dealership my wife and I went to. The attention was great; we were greeted with a friendly smile, and given the opportunity to drive multiple mazda 3s (the s and i models), as well as the Mazda 6. The cars were brought out for us and were pre-warmed. While we waited for the car to warm, they offered us beverages and allowed us to wait inside. We were given an overview of each car prior to heading out on our test drive, and Mark gave us the option of testing the cars out for as long as we wanted to get a good handle on their driving feel (which was a nice touch). In addition to the Mazdas, we were also able to test drive the Subaru Legacy and the Subaru Impreza, again without restrictions. Upon finishing our test drive, we were honest with Mark and told him that we were still in the research phase of the process, which he completely understood and welcomed. He told us to contact him at any time with any questions whenever we were ready to move forward (i.e. no pressure to buy right then and there) and he told us that he wasn't going to spam us with email or call us incessantly (which we appreciated). This attention to customer service was even more appreciated following our experience at other dealerships - at the kia dealership we visited, the sales person was extremely pushy, neglected to pay much attention to my wife as a customer (his attention was mostly focused on me - to the point where my wife wasn't even given his business card - completely off-putting to my wife) and then came straight out and asked what it would take for us to sit down and start the paperwork - even though we had told him we were not in it to buy the car that day and that we were still in the research phase; when we went to the Ford dealership, we didn't get the salesperson's name and he didn't even ask for ours, he just went and fetched the fusion we were considering - didn't even warm it up for us or bothered to walk us through the settings of the car). Unsurprisingly, we went back to Mark a few days later for a longer test drive of the Mazda. Again, Mark offered to have us drive the car for as long as we wanted, and we drove the car all over for at least an hour (highway, backroads, etc, to fully run it through the paces); once it was confirmed that we absolutely loved the 3's features and feel on the road, we started the purchase process. Again, Mark went above and beyond for us - the negotiation of the purchase price of the Mazda we wanted was uncomplicated - he even offered to show us the invoice for the car to show us how much the dealership payed for the car - again, a nice touch. We negotiated the car price to the invoice price, chose our color and options, and started to work the numbers, at which point Tom Liddle got involved (Who was also very helpful and easy to work with). We inquired about leasing rather than buying, to which they were most helpful as this was my first lease ever. They were upfront with the money factor, how putting a down payment or not would affect the monthly price, and so on. They answered all my questions about the lease, such as gap insurance, excessive wear and tear, the fee for extra mileage, etc. We agreed on a term for the lease that would work for our budget, and that was that. Over the course of the next 4 days, Mark was extremely responsive to my emails. And, although we originally told Mark that there would be no trade as we had other plans for my old car, in the end, we sold my old car to the dealership and that was a smooth process too, to which we got a value for my old car that was fair - we may have gotten a higher price if we shopped it around, but the convenience and ease of working with North End made up for the price difference. They cut us a check and now we have extra money in our pockets that we can use monthly to pay for our new Mazda, which we love. When we went to pick up our new car, Mark introduced us to the service department, told us about their Rewards program (which is a pretty nice additional benefit), and offered to help us from here on out with anything else he could assist with (service appointments, questions about the car, etc). They also offered to cancel the registration on my old car for free to save me the hassle of dealing with the RMV myself (priceless as MASS RMV is the biggest time suck in existence). Overall, extremely satisfied with the entire process; at no point did I feel like I was being swindled, taken advantage of, or tricked into a bad deal - Mark and his team were all very transparent throughout the entire process . Thank you Mark! More

Very nice experience. I stopped in to test drive a car. They were great. They showed us how the car performs, with a great test drive. Then I took it out for a drive. Zoom I stopped in to test drive a car. They were great. They showed us how the car performs, with a great test drive. Then I took it out for a drive. Zoom Zoom. Lots to talk about, S We had all are questions answered. They were great. The service is great. The technology in the 2015's is incredible. So much to learn. They will answer questions over the phone or in person. They are very supportive. I was very loyal to a different brand, but, Mazda 3 has more bells and whistles. I bought a new car. I had no intentions of buying at this time. I was still shopping. I love my new car and I have found a great dealership. Thank you. More

Thank you J.O'neil and his team has done a nice job at no time on cx-9 tire we've got flat. Work was done despite we shown up after hours on Suturday evening. J.O'neil and his team has done a nice job at no time on cx-9 tire we've got flat. Work was done despite we shown up after hours on Suturday evening. Thank you. Katerina. More

Great Service Service was efficient, well done, and quick. Waited for an hour to have my car checked over. With my maintenance plan I did not have to pay any money Service was efficient, well done, and quick. Waited for an hour to have my car checked over. With my maintenance plan I did not have to pay any money so it was a great investment. Customer service was great. They were very friendly and there were no problems. More

Purchased new Mazda cx5: Mark made the experience quick and easy. Explained everything to the last detail. Highly recommend purchasing a car from him. Acertained I was comfort Mark made the experience quick and easy. Explained everything to the last detail. Highly recommend purchasing a car from him. Acertained I was comfortable with everything before leaving the lot!. Thanks More

Christmas Surprise Remote start and heated seats installed as a surprise gift for my wife. They made up a fake recall so she would have no idea!!! Remote start and heated seats installed as a surprise gift for my wife. They made up a fake recall so she would have no idea!!! More

this dealership makes it easy! looking for a pre-owned car. all employees are friendly and make it easy to discuss needs. they make the whole process easy and with a smile on their looking for a pre-owned car. all employees are friendly and make it easy to discuss needs. they make the whole process easy and with a smile on their faces. go see them... you won't be disappointed! More

Look forward to going to the dealership Who ever says "I look forward to going to getting my car worked on at the dealership"? Well, I do! The guys over in the Mazda Service Dept. will answe Who ever says "I look forward to going to getting my car worked on at the dealership"? Well, I do! The guys over in the Mazda Service Dept. will answer all your questions thoroughly and truthfully. They are friendly and they really listen to what you have to say! Their work is spot on, and they will not make you do anything that's not needed. I've tried other mechanics and always find myself circling back to the dealership so that they can fix the mistakes. They've saved me more than once, and I am forever grateful. I highly recommend this dept. for all your service needs! More

Hassle-free service and scheduling thank you for the quick and easy scheduling! quick response and fast turn around time on service got me up and running on a Saturday. thank you for the quick and easy scheduling! quick response and fast turn around time on service got me up and running on a Saturday. More

Couldn't have asked for a smoother experience This is my third Mazda, first time buying from North End Mazda. It's a bit of a hike to get there, but I'd researched available inventory online and This is my third Mazda, first time buying from North End Mazda. It's a bit of a hike to get there, but I'd researched available inventory online and NE Mazda had what I was looking for. I was surprised when Wayne offered to let me take the car (a used 2014 Mazda CX-5) home and test drive it through my commute; I couldn't come back the next day, so he let me keep it for two days. That gave me enough time to both drive the car in a variety of situations and have my mechanic check it out. Wayne also took the time to price out multiple options for me, including new v. used. I'm usually leery of buying a used car, but in this case I was able to get all the information I needed, and the price I wanted, to be confident in my choice. Wayne and all the staff that I met over my several visits were always friendly and helpful. They even provided a loaner so they could touch take care of some paint issues for me. I would definitely recommend Wayne for a low-stress, no-pressure car-buying experience. More