
North End Mazda
Lunenburg, MA
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,114 reviews
Excellent experience I purchased a CX9 from this dealership about a month ago. From sales to service, my experience has been an excellent one. All my questions & concerns I purchased a CX9 from this dealership about a month ago. From sales to service, my experience has been an excellent one. All my questions & concerns were addressed in a courteous & timely manner. This team has shown a high level of commitment to customer satisfaction. I love my new CX9 and highly recommend this dealership! The salesman I worked with was Jon Olson. Mr. Olson was great to deal with and continues to check in with me to make sure I'm still satisfied with my purchase. More
Perfect car buying experience I haven't bought a large amount of cars in my lifetime, but I have spent a good amount of time researching cars as well as going to dealerships. One o I haven't bought a large amount of cars in my lifetime, but I have spent a good amount of time researching cars as well as going to dealerships. One of the reasons that I never felt as comfortable going to a dealerships is that I didn't want to have to play the game of price haggling or pressure from the sales team. I just want to go, learn a little about the model I am interested in and take a test drive. I had looked into this dealership after visiting several others (most towards the top of the list from dealer rater for Mazda's) and immediately liked where I was when I arrived. It is not the flashiest of showrooms, instead it's a simple place with great sales people with which I interacted with 3 total. All of them were great and none of them pushed the car on to me at all. The main contact I had was Mark Atkinson who I had contacted earlier through email. He spelled it out for me, explained the differences between the models and really let me decided which was best for me, even if it wasn't the higher priced model (I ended up going with the touring as opposed to grand touring for my needs.) Not once did he try to push me into buying or steer me towards something expensive, he really seemed to want to help me find the car that was right for me. He did it all with a smile as well. I liked that there weren't sales people huddled in the parking lot waiting for me to pull up, greet me and start barraging me with questions. It was a very laid back atmosphere in a beautiful part of the state. I should also say, that if you are looking to test drive a car, this is the perfect place as the traffic is light and there are plenty of longer roads around. At the the end of the day I locked in the purchase of my car 3 hours after getting there and was happy to do so. It was a great car buying experience and if I need to get another Mazda, this will be the first place that I will go to or recommend. Make sure to ask for Mark. More
great experience buying a miata I had an excellent experience with Creighton, David, and Jason at North End Mazda. Chreighton took me on a nice curvy road to test drive the miata, wh I had an excellent experience with Creighton, David, and Jason at North End Mazda. Chreighton took me on a nice curvy road to test drive the miata, which really showed its strengths, and spend quite a bit of time answering my questions and discussing the car. David helped close the deal with Andrew, and Jason did the finance documents. The process overall was simple and straightforward. North End Mazda is a fairly small dealership and offers several advantages; they are not pushy, the buying process is simple, and they are more likely to take care of you with servicing the vehicle after the purchase. In my experience, the prices are just as good as the larger dealerships. I would recommend North End Mazda and I highly recommend working with Creighton and/or David. More
Friendly, no hard sales The cars I looked at were presented accurately. I was shown two cars within my price range with the features I wanted by Frank Lajoie. The dealership The cars I looked at were presented accurately. I was shown two cars within my price range with the features I wanted by Frank Lajoie. The dealership also promised to cover a loan fee for changing the terms after closing. One star off for not thoroughly cleaning the car before I brought it home. More
Excellent experience! My Son and I were extremely happy with our salesman Mark Atkinson. He was very helpful in every way possible. He followed through with all promises ma My Son and I were extremely happy with our salesman Mark Atkinson. He was very helpful in every way possible. He followed through with all promises made. He was polite, patient and knowledgeable. I would recommend Mark to anyone interested in buying a car. Very happy with the dealership also. Everyone went above and beyond to make this transaction go smooth. I live over 100 miles away but would definitely buy from them again! More
Great Experience! I was looking for a Mazda MX 5 and this dealership was recommended by a friend. I highly recommend asking for Mark Atkinson. Mark is knowledgeable and I was looking for a Mazda MX 5 and this dealership was recommended by a friend. I highly recommend asking for Mark Atkinson. Mark is knowledgeable and a real pleasure to work with. The overall vehicle evaluation, test drive and purchasing experience was excellent. Mark wanted to make sure I was fully satisfied and showed genuine interest. I would buy a vehicle from him anytime! More
Customer Centric Very helpful,and no pressure. Mark listened to me as I described what I was looking for and presented me with options which best fit those needs. Very helpful,and no pressure. Mark listened to me as I described what I was looking for and presented me with options which best fit those needs. More
Satisfied Customer I was purchasing my first brand new car in almost 30 years so I was very stressed out and hesitant at the idea of having a car note and had no idea wh I was purchasing my first brand new car in almost 30 years so I was very stressed out and hesitant at the idea of having a car note and had no idea what kind of car I wanted. A friend suggested North End Mazda and I found my whole experience to be pleasant. Marty, the GM, was quick to respond to my e-mails and Mark, the salesman, was very knowledgeable about their inventory. No one was pushy, there was no pressure, they made me feel like they had all the time in world to spend with me and Jason in finance got me an unbelievable interest rate. More
new car purchase had a great experience with this dealership. mark Atkinson and finance manager jumped through hoops, unfortunately I don't remember the finance perso had a great experience with this dealership. mark Atkinson and finance manager jumped through hoops, unfortunately I don't remember the finance person name but did awesome job getting me financed, I don't have perfect credit and didn't have any money to put down and they still made it happen. More
Great experience...could have been a disaster! We have an '11 CX-9 that started making a funny noise. I bring it in and I'm told there is a TSB on the front differential and it will have to be rep We have an '11 CX-9 that started making a funny noise. I bring it in and I'm told there is a TSB on the front differential and it will have to be replaced and covered by an extended Mazda warranty to cover the TSB. Worked with Mike Maillet- he immediately put me into a loaner CX-9 and sent me on my way. Mike did a great job of making this part of the transaction painless. The next day I get a call that the failed differential also destroyed the transmission and a new one would have to be ordered and it would take a couple of weeks to come in. Bracing for the worst, I asked Mike "Ooookaaayy...so where does that leave me?" His response: "That leaves you driving our CX-9 until your new differential and transmission are installed at no charge to you." I couldn't have asked for a better answer. Mike did a great job keeping me in the loop, and my CX-9 was returned and has been fine. The icing on the cake is the fact that the lower part of the front fascia had been pushed in by a snow bank. When we got home, we noticed that the tech at North End Mazda had pushed it back out/reset it for us, at no charge. Great store- highly recommended. More