Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
North End Mazda
Lunenburg, MA
1,102 Reviews
North End Mazda is located on Rte. 13 in Lunenburg, MA. A proud member of the Colonial Automotive Group, we are a country dealership with country values. We offer over 300 New and Pre-Owned cars, Certified Service Technicians, and much more.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,102 reviews
July 01, 2015
great experience buying a miata I had an excellent experience with Creighton, David, and Jason at North End Mazda. Chreighton took me on a nice curvy road to test drive the miata, wh I had an excellent experience with Creighton, David, and Jason at North End Mazda. Chreighton took me on a nice curvy road to test drive the miata, which really showed its strengths, and spend quite a bit of time answering my questions and discussing the car. David helped close the deal with Andrew, and Jason did the finance documents. The process overall was simple and straightforward. North End Mazda is a fairly small dealership and offers several advantages; they are not pushy, the buying process is simple, and they are more likely to take care of you with servicing the vehicle after the purchase. In my experience, the prices are just as good as the larger dealerships. I would recommend North End Mazda and I highly recommend working with Creighton and/or David. More
by 2013tdi
June 24, 2015
Friendly, no hard sales The cars I looked at were presented accurately. I was shown two cars within my price range with the features I wanted by Frank Lajoie. The dealership The cars I looked at were presented accurately. I was shown two cars within my price range with the features I wanted by Frank Lajoie. The dealership also promised to cover a loan fee for changing the terms after closing. One star off for not thoroughly cleaning the car before I brought it home. More
by mazda3
June 22, 2015
Excellent experience! My Son and I were extremely happy with our salesman Mark Atkinson. He was very helpful in every way possible. He followed through with all promises ma My Son and I were extremely happy with our salesman Mark Atkinson. He was very helpful in every way possible. He followed through with all promises made. He was polite, patient and knowledgeable. I would recommend Mark to anyone interested in buying a car. Very happy with the dealership also. Everyone went above and beyond to make this transaction go smooth. I live over 100 miles away but would definitely buy from them again! More
by Lkloczko10
June 17, 2015
Great Experience! I was looking for a Mazda MX 5 and this dealership was recommended by a friend. I highly recommend asking for Mark Atkinson. Mark is knowledgeable and I was looking for a Mazda MX 5 and this dealership was recommended by a friend. I highly recommend asking for Mark Atkinson. Mark is knowledgeable and a real pleasure to work with. The overall vehicle evaluation, test drive and purchasing experience was excellent. Mark wanted to make sure I was fully satisfied and showed genuine interest. I would buy a vehicle from him anytime! More
by JDN
Employees Worked With
June 01, 2015
Customer Centric Very helpful,and no pressure. Mark listened to me as I described what I was looking for and presented me with options which best fit those needs. Very helpful,and no pressure. Mark listened to me as I described what I was looking for and presented me with options which best fit those needs. More
by Raiders1
Employees Worked With
May 13, 2015
Satisfied Customer I was purchasing my first brand new car in almost 30 years so I was very stressed out and hesitant at the idea of having a car note and had no idea wh I was purchasing my first brand new car in almost 30 years so I was very stressed out and hesitant at the idea of having a car note and had no idea what kind of car I wanted. A friend suggested North End Mazda and I found my whole experience to be pleasant. Marty, the GM, was quick to respond to my e-mails and Mark, the salesman, was very knowledgeable about their inventory. No one was pushy, there was no pressure, they made me feel like they had all the time in world to spend with me and Jason in finance got me an unbelievable interest rate. More
by lramos
May 02, 2015
new car purchase had a great experience with this dealership. mark Atkinson and finance manager jumped through hoops, unfortunately I don't remember the finance perso had a great experience with this dealership. mark Atkinson and finance manager jumped through hoops, unfortunately I don't remember the finance person name but did awesome job getting me financed, I don't have perfect credit and didn't have any money to put down and they still made it happen. More
by dannlemoine
April 15, 2015
Great experience...could have been a disaster! We have an '11 CX-9 that started making a funny noise. I bring it in and I'm told there is a TSB on the front differential and it will have to be rep We have an '11 CX-9 that started making a funny noise. I bring it in and I'm told there is a TSB on the front differential and it will have to be replaced and covered by an extended Mazda warranty to cover the TSB. Worked with Mike Maillet- he immediately put me into a loaner CX-9 and sent me on my way. Mike did a great job of making this part of the transaction painless. The next day I get a call that the failed differential also destroyed the transmission and a new one would have to be ordered and it would take a couple of weeks to come in. Bracing for the worst, I asked Mike "Ooookaaayy...so where does that leave me?" His response: "That leaves you driving our CX-9 until your new differential and transmission are installed at no charge to you." I couldn't have asked for a better answer. Mike did a great job keeping me in the loop, and my CX-9 was returned and has been fine. The icing on the cake is the fact that the lower part of the front fascia had been pushed in by a snow bank. When we got home, we noticed that the tech at North End Mazda had pushed it back out/reset it for us, at no charge. Great store- highly recommended. More
by vb9594
Employees Worked With
Mike Maillet
April 15, 2015
North End Mazda... No Nonsense Mazda This is the second Mazda CX-9 that I bought from North End Mazda in the past three years. The dealership is small and friendly and they don't waste y This is the second Mazda CX-9 that I bought from North End Mazda in the past three years. The dealership is small and friendly and they don't waste your time with the typical sales pitch. Even though there are two Mazda dealerships within 12 miles of my home (one of which is 2 miles away), I will keep going to North End Mazda even though it is 70 miles away. My sales person, Mark Atkinson, is a true professional. He gave me his best price right from the start and I bought the car 10 minutes later. Honest, straight forward and looking to build a long-term customer relationship based on trust. Jesse Manning, like Mr. Atkinson, tries to make the car buying experience as efficient and comfortable as possible. On a scale of 1 to 10, they are a 15. More
by Pld175
March 30, 2015
New Car Purchase My wife and I were in need of a new vehicle after an accident. We went in to North End Mazda and talked with Mark about our situation. He couldn't h My wife and I were in need of a new vehicle after an accident. We went in to North End Mazda and talked with Mark about our situation. He couldn't have been nicer or more helpful. He listened to our criteria, listed several options both new and used, and worked to make sure that we were comfortable with both the process and the end result. Not an easy thing to do with someone after an accident. Jason in financing worked with us to make sure the numbers worked, and as a team gave us a great car-buying experience. We wound up with a new CX-9 that fit our growing family needs. I'd highly recommend purchasing a vehicle from North End Mazda, and Mark in particular. More
by wademarco
