North End Mazda

We showed up ready for the games we've seen at other dealerships (like, say, playing the monthly payment game, or letting you cool your heels while they "check with the manager"). North End Mazda wasn't dealerships (like, say, playing the monthly payment game, or letting you cool your heels while they "check with the manager"). North End Mazda wasn't the first dealership to tell us they don't do things like that, but they're the first one that was true to their word. In under a half hour, they offered a fair price for my trade-in and we shook hands on a great deal for a new Mazda3. We bought at the lower end of the trim line but it didn't make a difference to Jason. He took great care of us. All the paperwork took longer than we'd like, but no big deal. Roger, the service guy, gave us some no-nonsense advice for taking care of the new car, and we were off. If you're looking for slick and sleezy, go back to the dealer where you bought your last car. Because Jason and the guys at North End Mazda are an honest bunch. Thanks again. More

Had a problem with the rotors on my CX-7. I called North End Mazda yesterday to report the problem and they got me in today which was great. Upon entering the service station, I was helped immediately. I End Mazda yesterday to report the problem and they got me in today which was great. Upon entering the service station, I was helped immediately. I was told that the job would take approx 2 hrs and they offered me a loaner in the meantime so I did not have to wait around... great customer service! Within the communicated timeframe the work on my car was completed. Roger went over the work in detail with me to ensure I was satisfied. From other service stations I have been to in the past, these guys go above and beyond in customer satisfaction. I will definitely be back at North End Mazda for future service needs. More

I brought my car in for its 15K mile service. Roger explained to me what was to be checked and serviced during the car's time in the shop. The service was as advertised and the car was ready when promi explained to me what was to be checked and serviced during the car's time in the shop. The service was as advertised and the car was ready when promised. This is my car's second time going in for service at Mazda and I would recommend it to anyone. Only recommendation would be a discounted price for oil changes if you bought the car from North End but that is in no way related to the service received during this visit. More

I had the best experience I have ever had when dealing with, well, a dealership! Roger was not only frendly and tried to get everything done smoothly and effeciently as possible (which he did a fantastic with, well, a dealership! Roger was not only frendly and tried to get everything done smoothly and effeciently as possible (which he did a fantastic job of!), but he made my engine repair process an experience I will not forget. Not only did he explain everything that was happening in laymans tearms, but he had his best tech on the job from day one and was giving me updates on the progress everyother day until the job was done. I would recommend this dealership to anyone who needs service done to their Mazda and I will continue to be a loyal Mazda fan because of this. Thank you Roger! - Chad LeBlanc More

Having work done at North End is always great. Today Roger opened early so I could pick up my car in time to get to work. These guys always do great work and have great customer service. I would bring m Roger opened early so I could pick up my car in time to get to work. These guys always do great work and have great customer service. I would bring my car to them for service even if it weren't a Mazda. More

My local dealer is 4 miles from my home. After a runaround with that dealer I found NorthEnd (using Mazda.com & using my zipcode) NorthEnd is 45 miles away. I called and spoke with Roger Hanks about runaround with that dealer I found NorthEnd (using Mazda.com & using my zipcode) NorthEnd is 45 miles away. I called and spoke with Roger Hanks about a warranty issue. My local dealer told me I needed a new PCM for an 05 Mazda 6. told me there was no way it was covered under warranty, Quote part/labor was almost $800.00 Long story short ROGER and his entire team far exceeded my expectations!!!! I spent the next 3 Saturdays driving to Mass. over an hr each way. I was told by other dealer I needed PCM- Roger got it covered under warranty.- Saving me close to $800.00 Turns out that part was not even the issue. I will continue to drive to Mass. for any and all service, when it comes time for new car, it will be purchased from NORTHEND MAZDA. More

I just purchased my first Mazda ever. If the performance of the car ends up being as good as the service I received from Jason I could very well be a long time client of Mazda. Jason was not just friendl of the car ends up being as good as the service I received from Jason I could very well be a long time client of Mazda. Jason was not just friendly and respectful but very knowledgeable of the car and patient with every question I had. Great work Jason and thank you for making my first Mazda experience a very good one!! More

The service team at North End Mazda did a great job. I called to set up an appointment and was accomodated at an easy time for me. When dropping off my car, I was greeting cheerfully, given a loaner car f called to set up an appointment and was accomodated at an easy time for me. When dropping off my car, I was greeting cheerfully, given a loaner car for the day, and was on my way in 10 minutes. When I returned to pick up my car, everything was completed, plus an additional service for free. Again I was in and out in minutes. No one likes to have to bring their car in for service but I wanted to say that this group made the experience a positive one! More

Most recent visit was for a service appointment. Normal scheduled maintenance. As always the entire staff is friendly, and overall personable. They do their best to make you feel like a valued customer. scheduled maintenance. As always the entire staff is friendly, and overall personable. They do their best to make you feel like a valued customer. Roger always asks if I have any other questions or concerns ahead of time and ensures they are addressed. They set realistic expectations. North End Mazda is the complete opposite of the typical "dealership" stereotype. They work hard to make ensure the customer is happy, and I always leave feeling like I got a fair deal. Most importantly I feel that they're always honest, there have been no surprises. From the day I bought my car to every follow-up appointment it's nothing short of an excellent experience. I don't hesitate to recommend them, and will definitely buy my next car from them. More

North End Mazda service department is by far the best service department that I have used ever. Roger is so friendly and very professional always greeting me by my first name which is hard to pronounce. service department that I have used ever. Roger is so friendly and very professional always greeting me by my first name which is hard to pronounce. Just remembering me and asking me how's my family is great. When I bring in my 2009 Mazda 6 Grand Touring for routine service I am in and out quickly. If not Roger sees that I have a clean loaner car that is the same or better than my car. I live 45 mins from North End and have two Mazda dealerships near my house but make the drive to North End because Roger and the crew are awesome. More