North End Mazda

roger goes above and beyond to help his customers in the serivce department.. Have had my car serviced by north end since I bought it and have been dealing with Roger for a couple of years now,, he keeps me serivce department.. Have had my car serviced by north end since I bought it and have been dealing with Roger for a couple of years now,, he keeps me informed of what is being done and what needs to be done in the future.. As long as Roger is in the service department my car will be service there.. More

I began dealing with Roger in June when I bought a Mazda Miata. Because of the service I have received since then, I just brought my toyota to him for service as well. I would choose to deal with him for an Miata. Because of the service I have received since then, I just brought my toyota to him for service as well. I would choose to deal with him for any auto service needs. He is friendly, accomodating and knowledgable. More

Last evening I had a headlight blow on my Mazda3 (and being a do-it-yourself type of person,) I thought about stopping at an auto-parts store picking up a bulb, and changing it myself. But because it loo being a do-it-yourself type of person,) I thought about stopping at an auto-parts store picking up a bulb, and changing it myself. But because it looked very tight behind the headlamp I called Roger. He immediately stated that because it was a "Safety Issue" he could fit me in this morning between two other customers if I could be there right at opening... I showed up at 8AM, and Roger handed the paperwork for the replacement bulb to Shawn ... Shawn went and got the bulb and immediately replaced it and Matt rang me up. In and out in less than 20 minutes! All three of them were extremely pleasant and friendly. I truly believe these guys go out of there way to treat their customers as though they were friends and family --not just customers; and they take care of my car like it's their car. In the end it was a bit more pricey than if I had done the work myself, but with that comes the peace of mind that the work was done correctly, with factory parts; and without suffering and scraped knuckles having to remove the boot, pull off the plug and pull and replace the bulb myself. North End Mazda has REALLY stepped-it-up their service department, in the past I've tended to go to independent mechanics ... and there's just NO WAY I'd do that now. These guys are friendly, knowledgeable, the car is clean when they're done, and the prices tend to be fair (there have been times for 15K or 30K maintenance that Roger has given me a coupon to help defray the costs.) What more can you ask for? -- Bob More

Went in for the 7500 mile service on my Mazda 3S 5-door , and chose to wait for it to be completed. Not even 45 minutes later ( after being quoted about an hour) my car was good and ready to go. A couple and chose to wait for it to be completed. Not even 45 minutes later ( after being quoted about an hour) my car was good and ready to go. A couple days later, I noticed a bad wheel vibration at highway speed. I called not even 15 minutes after they opened in the morning, greeted to a very happy "Hello", explained to Roger my problem, and he was able to fit me in later that afternoon to take a look at it. Before I even mentioned what I thought it could be, he explained what normally happens once tires are rotated ( part of the 7500 miles service), and he knocked the price down for me. After I dropped it off, he noticed that it was still under warranty, therefor no charge. About 20 minutes and a quick road test later, they re-balanced all 4 tires and I was on my way, happy as could be. I can't say enough good things about North End Mazda. Very few dealerships I've been to have service done have been so upbeat and actually are willing to work around my work schedule. More

Roger (and Matt) were outstanding! I went to Tulley Mazda in Nashua to have warranty work completed, and was treated very poorly. After filling out a survey for North End Mazda in Lunenburg, I explain Mazda in Nashua to have warranty work completed, and was treated very poorly. After filling out a survey for North End Mazda in Lunenburg, I explained in the comments section the poor customer service I had received from Tulley, and the unacceptable outcome. Roger called me to find out what happened, scheduled an appointment to look at my car, and fixed the problem. North End Mazda in Lunenburg has excellent customer service, in particular Roger....he took excellent care of me. I would definitely refer my family and friends to North End Mazda in Lunenburg. More

When my husband and i had decided to look at new cars we always end up at north end mazda as everyone is so helpful and accomadating. Right from Jesse the dealership manager to Roger and his crew in mainten always end up at north end mazda as everyone is so helpful and accomadating. Right from Jesse the dealership manager to Roger and his crew in maintenance. The new sales rep.Valdez Clark was so pleasant and informative to deal with that we just bought our sixth mazda and couldn't be happier. Don't change anything as we will continue to buy mazda just for the fact of that dealership is the best!!! Thank You For Your Time Charles and Joanne Morse Gardner,Ma More

The staff is always friendly and explains the service in a way you will understand and makes service recommendations ahead of time so you have time to think and plan if and when you want it done. Roger Han a way you will understand and makes service recommendations ahead of time so you have time to think and plan if and when you want it done. Roger Hanks is great at accommodating schedules to get your car serviced when you are available. More

North End is a fantastic dealership to work with. Everyone there is polite, professional and they can't do enough to help you out. My sales consultant, Jay Lesmerises, was and still is great to work Everyone there is polite, professional and they can't do enough to help you out. My sales consultant, Jay Lesmerises, was and still is great to work with even though it's been several weeks since my purchase. North End will give you the best price and they negotiate fairly. These guys understand the value of the customer relationship and will work hard to earn your business and make sure you are taken care of long after the purchase is over. More

Purchased a used vehicle from North End Mazda about 2 months ago and just had my first service done. Roger, the service manager, is awesome and does his best to take care of his customers. I encourage months ago and just had my first service done. Roger, the service manager, is awesome and does his best to take care of his customers. I encourage everyone to do business with North End Mazda and their service department. More

Having purchased over 10 new vehicles for me and my family, my experience at North End Mazda was the "best" purchasing experience I've had to date. The staff were both friendly and very forthright in family, my experience at North End Mazda was the "best" purchasing experience I've had to date. The staff were both friendly and very forthright in the negotiation of a price -- no "games" or pressure tactics! Also, Mark was especially personable and very knowledgeable about their product line. He communicated with me in a timely manner when negotiations were at a standstill, and he continued to work with me to do all that he could with respect to getting me into the car I wanted. I got a great price, with a reputable salesperson and manager, and I would strongly recommend this dealership to others. I also intend to service my car at North End despite its being an extra 10 to 15 minutes out of the way (as compared to a closer dealership) based upon my experience thus far. Definitely the best "BUYING" experience I have had in 20 years!!! More