North End Mazda

I don't like buying cars because of the thought I have about car dealerships and the sales people. Well, North End Mazda is the total opposite of what you might expect! They were amazing! I felt like I w about car dealerships and the sales people. Well, North End Mazda is the total opposite of what you might expect! They were amazing! I felt like I was talking to a friend while on my test drive and talking numbers, rather than someone trying to sell me a car. I had never dealt with North End Mazda before and walking in, I wasn't sure what to expect. I first was introduced to Jesse Manning, the sales manager, who told me someone would be right with me. (He was in the middle of figuring out a trade in price for someone). I was outside looking around for only a few seconds when I heard someone (Jay Nicosia) say my name (to be greeted by name-and have said correctly! was amazing) I had called the night before saying what I was interested in and they had already pulled it around front for me and off we went! I knew what I wanted because I had already looked online, Jay knew that so he didn't push but told me just enough information on the test drive and was able to answer the few questions that I did have. Afterwards, when numbers were being worked, I was upfront and said I didn't want to do an impulse buy and I honestly was only thinking of test driving the Tribute today and that I had one more place to go test drive. Both Jay and Jesse weren't pushy after I said that and gave me their cards and said to call if I had any other questions. I left, went for the other test drive, was at that dealership for about 15 minutes before I realized it didn't compare to North End Mazda. I turned around and went back and purchased my 2011 Mazda Tribute from North End Mazda. Once all was said and done and the paperwork was complete, it was almost 45 minutes past their closing. No one rushed me as I cleaned out my old car and put it into the new Tribute. They were all nice and said if I had any questions to call or email them. Jay Nicosia was a great salesperson and everyone else I met there, was extremely nice as well. I'm actually looking forward to my first oil change because I'm sure their service people will be just as amazing. Needless to say, North End Mazda now has a customer for life More

I hae been dealing with North End Mazda over 5 Years.. I would recommend the drive to anybody.. I have purchased 4 vehicles from there.. Great place to deal with...I will be looking for another Mazda prob would recommend the drive to anybody.. I have purchased 4 vehicles from there.. Great place to deal with...I will be looking for another Mazda probably In the Fall. I will have plenty of vehicles to choose from. More

The service and parts departments have been excellent to my wife and I since we bought our Mazdas in January. Ron and Roger in the service department have taken the time to learn my name and why we have th my wife and I since we bought our Mazdas in January. Ron and Roger in the service department have taken the time to learn my name and why we have the cars we own. It means a lot to a customer to feel like you are being taken care of. This has allowed them to help me and my wife keep our Mazdas in top shape throughout the winter without a single problem. We have also added accessories to our cars to fit our lifestyles. Boyd in parts has been key in helping us pick the right snow tires for last winter and the right accessories for our cars. My Mazda3 preformed beautifully all season. I would highly recommend this dealership for their top-notch service and sales. Thank you North End Mazda. More

This was a terrific buying experience, the best I've had. I asked information on a car via Mazda's website and Jesse Manning responded with an email as I requested, rather than calling as other dealers did. I asked information on a car via Mazda's website and Jesse Manning responded with an email as I requested, rather than calling as other dealers did. He quickly sent me a quote that was very reasonable, and followed it he next day with another email telling me of a rebate Mazda had just added, and telling me to lower his price by that amount. When I asked for a color he didn't have, Jesse offered to find one, and did even better by locating a left-over car after I said I'd seen some available. Jason Cote handled the actual delivery, as it was Jesse's day off. I met and dealt with several people there. Matt Lynch in the service department stood out, not only explaining the maintenance schedule on my car and the services they offer, but in setting me up quickly with a spare key. I traveled more than an hour to get to the dealership and would cheerfully go farther than that to buy from them. More

I just bought a 2011 Mazda 5door Grand Touring, what a great experience! Even have friends who are condsidering the CX-9 instead of their original choice the Lexus SUV. By far, no other dealership great experience! Even have friends who are condsidering the CX-9 instead of their original choice the Lexus SUV. By far, no other dealership holds a candle to this place. I find them to be honest and more than willing to work with you. Mark was wonderful. He has a unique quality which makes him an asset for the Mazda dealership. He didn't use the normal sales pitch. You can tell he believes in the product (Mazda) and can selll it straight from his heart. Hope he never changes. I would never consider going any where else for future cars my husband and I highly recommend this dealership. Thanks Mazda for such a quality car! Pam Hinsley More

After several bad snowstorms, I noticed that the right side of my front bumper was not flush with the headlight. I later found out, after talking with Hank, that the right front bumper clip was broken. Th side of my front bumper was not flush with the headlight. I later found out, after talking with Hank, that the right front bumper clip was broken. The part was ordered and a week later, the job was completed free of charge. In addition, routine inspection and an oil change was done. I highly recommend North End Madza service because of their excellent service, courteous staff, and knowledgeable technicians. More

I purchased my 2004 Mazda 6S new from North End with only 83 miles on it. I have always had it serviced there and the service has continually improved over time. The service department has always been hone 83 miles on it. I have always had it serviced there and the service has continually improved over time. The service department has always been honest and fair. They notify me of recalls and tell me when a repair or scheduled maintenance is coming up so that I can prepare financially and/or research options (e.g. type of tires). In recent years, the service department personnel have become even friendlier. They are friendlier on the phone and in person, schedule me for service on short notice, advice me of cost saving options, and treat me as a friend. When I go in with a mechanical issue or concern, they take the time to explain the diagnosis, why the problem occurred, and my options. Roger, the parts department staff, the technicians, and all North End staff that I have encountered over the years are knowledgeable, work hard, take pride in their jobs, and do much more than what is required of them. I believe in the North End Service Department and, after purchasing a used vehicle from them with Jason Cote a month ago, plan on having my family’s second vehicle serviced there as well. North End Mazda values the business of their customers and expresses it through their actions. When I first started getting my car serviced there, I was surprised that they washed my car when I got it serviced. It was really nice, saved me time, and kept me proud of my Mazda. Over the years, I have had to get extensive work done on my vehicle on several occasions after hitting a pregnant deer, running over a raccoon on the highway, being victim of a hit and run in a parking lot, getting dented rims and flat tires on potholes, etc. Depending on the extent of the damage, North End either fixed my car or recommended a body shop and helped me make arrangements. While they were fixing my vehicle, they sometimes let me use a rental vehicle. In fact, when I purchased the used vehicle, our trade-in was inoperable and we were given a rental car so that we could both go to work while it was being prepared. Thanks to North End and their staff, after years of ownership, I am still proud of my Mazda! More

My wife and I spent some time test-driving different cars from different dealerships. We had the ride and experience in mind that we wanted, but not the make or model. Jason was very patient and thoughtful from different dealerships. We had the ride and experience in mind that we wanted, but not the make or model. Jason was very patient and thoughtful throughout the process. We still had a few cars outside the dealership to test-drive and he was understanding. We felt no pressure, just good information. Jason listened to our needs and helped us make the right choices based on what we were looking for. He found a way to get us the cars we wanted in the styles we wanted instead of trying to sell us something "on the lot". Jason did an excellent job helping us. The service people, finance specialist and sales manager were also very polite and helpful. I wound up driving away in a Mazda-3 and my wife bought a CX-7. We love the cars and would very highly recommend looking at North End Mazda for a positive experience and great cars. More

From start to finish, Roger was not only pleasant, but helpful. Service was efficient and satisfactory. This is the second visit to North End Mazda in the last couple of months. Both times i was helped helpful. Service was efficient and satisfactory. This is the second visit to North End Mazda in the last couple of months. Both times i was helped by Roger. I was so impressed on the prior visit that i actually called back just to say thank you for the excellent experience. Keep up the EXCELLENT work!! More

I've been buying vehicles from north end since 1985. I just purchased my 4th; a mazda cx7 which I love! Jay is very knowledgeable and courteouse and is an asset to your dealership. Because of the professi just purchased my 4th; a mazda cx7 which I love! Jay is very knowledgeable and courteouse and is an asset to your dealership. Because of the professionalizm and service that I get North End is #1 on my list. More