North End Mazda

I absolutely love the service department at North End Mazda. They are friendly and never try to talk you into things you don't need I didn't buy my 05 Mazda 3 from North End but have brought it for every Mazda. They are friendly and never try to talk you into things you don't need I didn't buy my 05 Mazda 3 from North End but have brought it for every service there. They are very trust worthy and helpful. I am always able to get in very quickly and if it's going to be a long wait they offer brand new, clean loaner cars. Even when I don't have coupons(which they are great about sending to me in the mail) they always find some discount to give me. I've never felt ripped off and overcharge. Actually most of the time I feel like I'm getting over on them. But I guess when you treat them right as a faithful customer you should expect them same exceptional service in exchange. Which they undeniably deliver at every visit!!!! More

Jason was very helpful in showing us to the used car we requested to see. We then test drove it and chose to purchase it. Arrangements were made to complete financing the next day with Andrew. We received requested to see. We then test drove it and chose to purchase it. Arrangements were made to complete financing the next day with Andrew. We received delivery within three days. Great experience at this dealership. I'll tell you about the service after Wednesday. Making an appointment for a TCS/ABS light was quick and painless with Roger. I hope the service visit itself goes as well. More

I had a great experience at Northend Mazda. Jason was my salesman and was extremely easy to work with. He answered all my questions and was never pushy. Once we agreed on a price for the car, Jason handed m salesman and was extremely easy to work with. He answered all my questions and was never pushy. Once we agreed on a price for the car, Jason handed me over to Tom who handled all the paperwork. Like Jason, Tom was very friendly and helpful. We agreed on a date/time to take delivery and when I got to Northend everything was ready for me to sign. Jason did a great job going through and explaining everything I needed to know about the car and I was on my way in about an hour. This is the second vehicle I have purchased and I expect to purchase my 3rd from Northend when the time comes. This customer is highly satisfied and would recommend Northend to anyone. More

Id been shopping for a car at a number of other dealerships and wasnt treated very well. Salespeople trying to gather info about me without ever asking me what I wanted. Trying to steer me toward dealerships and wasnt treated very well. Salespeople trying to gather info about me without ever asking me what I wanted. Trying to steer me towards what they needed to sell, iregardless of what I was looking for. NO ONE was listening! I walked into Northend after perusing the lot. Id also looked at your website and found two models I was interested in that fit my budget. I had done my homework and really wanted some straight answers. Ray Jerewicz was there and available and was awesome. He knew his stuff. Answered all my questions about the models I was looking at. He let me try them out immediately. He took time to LISTEN to me. Then came Jesse, The Sales Mgr. He and I bantered back and for and he MADE THE DEAL WORK. Finally, I met with Tom Liddle to cover financing, warranties and mirror coating. He was superb in explaining everything and in selling me additional products that I might need. All in all the experience was EXCELLANT. I am recommonding this dealiership to all my friends and family. They were GREAT! Oh and Im a repeat customer. Its nice to see Tom Liddle is still with you after 20 or so years. Bodes well for your company. Kudos to you for keeping that man on. He is easy to talk with, precise, and knowledgeable. A great value to Mazda. Thank you for the opportunity to have a GREAT car buying experience. If you ever need a local spokesperson Im your gal. Kim M. Proctor 99 Hill Road Temple, NH 978-833-1675 More

Roger is the best service manager I've ever dealt with - seriously. He's honest, friendly, and always goes to lengths to make me feel comfortable with the service my car gets. He NEVER pushes extra jobs, seriously. He's honest, friendly, and always goes to lengths to make me feel comfortable with the service my car gets. He NEVER pushes extra jobs, and is straight about what my car needs. His techs always explain what's going on and do the little extras to make it right every time. Highly recommended! More

It's like these guys threw away the book on standard (a.k.a. sleazy) car sales tactics, and decided instead to treat people well. I've purchased seven cars in my lifetime, and dealing with North End Maz (a.k.a. sleazy) car sales tactics, and decided instead to treat people well. I've purchased seven cars in my lifetime, and dealing with North End Mazda was easily the best buying experience I've had. No hanky panky, just straight ahead person-to-person talk and good prices. Even the inevitable attempt at the end of the sales process to upsell you extended warranty, paint protection, etc., was surprisingly low pressure. It's refreshing to walk out of a new car dealership without having to hold your nose over the stench of rotten business practices. When the time comes to buy my next new car, North End Mazda will be at the head of the list, even though two other Mazda dealers are closer to my home. More

This was my 7th new car purchase (new car every 3 yrs) and I will say this was the best experience ever. Firstly the salesman was very straightforward and personable. Absolutely no high pressure sales. and I will say this was the best experience ever. Firstly the salesman was very straightforward and personable. Absolutely no high pressure sales. (I know I'm a manufactures salesman 23 yrs)Especailly on my first visit when I just popped in to check out Mazdas. (At that point Mazda was # 3 on my list) The 'Business manager' was a really nice guy to deal with. Even remembered me when I came back for the first service and took a few minutes to chat. Since the purchase I've been back for my first service. The service dept was great. As a side point this dealer is 1 hr and 15 mins from where I live. There is a dealer 15 mins from my house that I had visited twice but because of the personal service I was more than willing to drive the extra 1 hr each way. My salesman was Mark and I'd recommend him to anyone. I also did get a chjance to chat with the other salesmen and they all seemed very freindly and personable. More

I live in the Hartford Springfield area and without question, the purchase of my C-9 was a very positive experience. I did the entire transaction on the phone and found the dealership to be knowlegeabl question, the purchase of my C-9 was a very positive experience. I did the entire transaction on the phone and found the dealership to be knowlegeable, professional and extremely honorable. Mark's delivery was exceptional. I have bought over 25 new cars in the past and this delivery was one of the best and most complete I have experienced. I have owned numerous Lexuses, Acuras,and Nissons and I must say this vehicle is one of the best riding vehicles I have owned. The ride is very similar to my wife's Lexus GX 470 and actually has more technology and comfort features. Jessie was exceptional in the negotiation process and is a true man of his word. There were no games played and he had aspecific price and deal for me within minutes. It was well worth driving almost two hours to pick up the car. Sometimes you must travel a bit for a much better value with total quality and professionalism as well as with money saved. There is no question that I would recommend my friends to buy their Mazdas at North End Mazda from Jessie and Mark. More

I bought my brand new Mazda 3 from North End because they were friendly and completely honest with me from the first phone call and the moment i walked in the door to the time the deal was done and i drove o were friendly and completely honest with me from the first phone call and the moment i walked in the door to the time the deal was done and i drove off the lot. Their price was more than fair and competitive. Since then i have had great service from the Service and Parts departments. Great job by all! Keep up the good work! More

Bought a 2010 Mazda 3 from North End Mazda. Everything was going great until after I pickup the car. I called service to schedule my first oil change. I had between 6k-7k miles. The guy that answer the ph was going great until after I pickup the car. I called service to schedule my first oil change. I had between 6k-7k miles. The guy that answer the phone was nice for the first five to ten seconds. He told me that I'm 3 times over on miles and my warranty is voided on my car because of that. And I would have to pay out of pocket for anything that goes wrong with the powertrain. When I figure I was not getting anywhere with this guy I then ask him to speak with the General MAnager. He quickly answer back 'He's not excepting any calls right now' and hung up on me. Now I have been working in commercial service for about 8 years and if anybody treated an customer like this they would be in the unemployment line. I recomend to anyone to not got to North End Motors in Lunenburg MA. More