North End Mazda

After several bad snowstorms, I noticed that the right side of my front bumper was not flush with the headlight. I later found out, after talking with Hank, that the right front bumper clip was broken. Th side of my front bumper was not flush with the headlight. I later found out, after talking with Hank, that the right front bumper clip was broken. The part was ordered and a week later, the job was completed free of charge. In addition, routine inspection and an oil change was done. I highly recommend North End Madza service because of their excellent service, courteous staff, and knowledgeable technicians. More

I purchased my 2004 Mazda 6S new from North End with only 83 miles on it. I have always had it serviced there and the service has continually improved over time. The service department has always been hone 83 miles on it. I have always had it serviced there and the service has continually improved over time. The service department has always been honest and fair. They notify me of recalls and tell me when a repair or scheduled maintenance is coming up so that I can prepare financially and/or research options (e.g. type of tires). In recent years, the service department personnel have become even friendlier. They are friendlier on the phone and in person, schedule me for service on short notice, advice me of cost saving options, and treat me as a friend. When I go in with a mechanical issue or concern, they take the time to explain the diagnosis, why the problem occurred, and my options. Roger, the parts department staff, the technicians, and all North End staff that I have encountered over the years are knowledgeable, work hard, take pride in their jobs, and do much more than what is required of them. I believe in the North End Service Department and, after purchasing a used vehicle from them with Jason Cote a month ago, plan on having my family’s second vehicle serviced there as well. North End Mazda values the business of their customers and expresses it through their actions. When I first started getting my car serviced there, I was surprised that they washed my car when I got it serviced. It was really nice, saved me time, and kept me proud of my Mazda. Over the years, I have had to get extensive work done on my vehicle on several occasions after hitting a pregnant deer, running over a raccoon on the highway, being victim of a hit and run in a parking lot, getting dented rims and flat tires on potholes, etc. Depending on the extent of the damage, North End either fixed my car or recommended a body shop and helped me make arrangements. While they were fixing my vehicle, they sometimes let me use a rental vehicle. In fact, when I purchased the used vehicle, our trade-in was inoperable and we were given a rental car so that we could both go to work while it was being prepared. Thanks to North End and their staff, after years of ownership, I am still proud of my Mazda! More

My wife and I spent some time test-driving different cars from different dealerships. We had the ride and experience in mind that we wanted, but not the make or model. Jason was very patient and thoughtful from different dealerships. We had the ride and experience in mind that we wanted, but not the make or model. Jason was very patient and thoughtful throughout the process. We still had a few cars outside the dealership to test-drive and he was understanding. We felt no pressure, just good information. Jason listened to our needs and helped us make the right choices based on what we were looking for. He found a way to get us the cars we wanted in the styles we wanted instead of trying to sell us something "on the lot". Jason did an excellent job helping us. The service people, finance specialist and sales manager were also very polite and helpful. I wound up driving away in a Mazda-3 and my wife bought a CX-7. We love the cars and would very highly recommend looking at North End Mazda for a positive experience and great cars. More

From start to finish, Roger was not only pleasant, but helpful. Service was efficient and satisfactory. This is the second visit to North End Mazda in the last couple of months. Both times i was helped helpful. Service was efficient and satisfactory. This is the second visit to North End Mazda in the last couple of months. Both times i was helped by Roger. I was so impressed on the prior visit that i actually called back just to say thank you for the excellent experience. Keep up the EXCELLENT work!! More

I've been buying vehicles from north end since 1985. I just purchased my 4th; a mazda cx7 which I love! Jay is very knowledgeable and courteouse and is an asset to your dealership. Because of the professi just purchased my 4th; a mazda cx7 which I love! Jay is very knowledgeable and courteouse and is an asset to your dealership. Because of the professionalizm and service that I get North End is #1 on my list. More

After buying a new Mazda3 from this dealer in August, my wife and I were so pleased with both the car and the dealer that we returned to buy ANOTHER new Mazda3 from them in December! Our experience with th wife and I were so pleased with both the car and the dealer that we returned to buy ANOTHER new Mazda3 from them in December! Our experience with this dealership is a pleasant change from what you get at most other shops. North End is always low-pressure and they don't play alot of the usual silly negotiating games. Our salesman, Jay Lesmerises, was excellent to work with and very knowledgeable; he worked hard to get us a great deal. Overall, we highly recommend this dealer. More

We got to talk with Roger about having some things added onto our CX-7(remote car starter) and he explained that if we had it done some where esle that the warranty would be voided. He explained would c onto our CX-7(remote car starter) and he explained that if we had it done some where esle that the warranty would be voided. He explained would could happen if if was installed wrong. When I picked the car up he was very pleasant to talk to and very easy to deal with. More

Visited Nort End Mazda for an oil change and to fix an issue with the driver's side window on my Tribute. As always, Roger and the gang took great care of me and I was on my way in about an hour - oil ch issue with the driver's side window on my Tribute. As always, Roger and the gang took great care of me and I was on my way in about an hour - oil changed, window fixed. These guys are the best......I will continue to recommend them to everyone. More

Vehicle was repaired by North End Mazda in October 2010 in Lunenburg, Massachusettes. Matt Lynch and staff were very professional and thorougly clarified services needed. Matt was very accomodating and w in Lunenburg, Massachusettes. Matt Lynch and staff were very professional and thorougly clarified services needed. Matt was very accomodating and went above and beyond to assist and provide excellent service, and outstanding prices to overalL service. Matt assisted with excellent military discounts for myself, and service was provided to meet urgent time frame to process. Highly recommended for military personnel in local area. Thanks. C.T US ARMY More

Can up from PA to buy a leftover 2010 Miata from North End Mazda. Made the deal over the phone with Valdez and was treated fairly. Came up with a trade-in that brought a fair value and what I feel repre End Mazda. Made the deal over the phone with Valdez and was treated fairly. Came up with a trade-in that brought a fair value and what I feel represented a good deal for both parties. The staff was courteous and did everything they said they would do. Am awaiting mats and splash guards that were ordered for delivery after I made the pick-up. All in all was a good, low pressure experience. More