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North County GMC

Escondido, CA

3.8
65 Reviews

1515 Auto Park Way

Escondido, CA

92029

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65 Reviews of North County GMC

October 27, 2024

I had an appointment for a simple oil change and general maintenance check up ,recalls ,updates etc… I arrived at 2 and 4 hours later nobody had a clue where my truck was or paperwork.service advisors didn’ More

by FE Henao R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
The 3 service advisors .2 males one female
Oct 31, 2024 -

North County GMC responded

Hi, We apologize for your experience and understand your frustration. Please reach out to us directly at 760 432-4040 the General Manager can address your concerns and ensure we improve your experience at North County GMC. Thank you for bringing this to our attention.

September 26, 2024

Clean lounge with coffee and TV, we’re able to answer all of my questions. Truck was ready when they said it would be. More

by Letsgohunting1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Rep
Sep 27, 2024 -

North County GMC responded

Hi, Thank you for your feedback! We're pleased to hear you enjoyed our clean lounge and that our team was able to answer all your questions. We appreciate your business and are glad your truck was ready on time!

September 08, 2024

Relaxed and no pressure during the whole shopping/buying experience. Bill Bright was able to answer my questions and even allowed for me to make sure the truck I purchased was able to fit in my garage befor More

by Mike.Schacht
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
William Bright
Sep 09, 2024 -

North County GMC responded

Thank you for your feedback, Mike! We’re glad to hear you had a relaxed and pressure-free experience at North County GMC. It’s great to know that Bill Bright helped you ensure the truck was the right fit for your garage. Enjoy your new truck!

July 30, 2024

The Team always takes good care of me. I respect any recommendations they make. And I look forward to my visits More

by dtex07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Give me Service depth named not sales or management
Jul 31, 2024 -

North County GMC responded

Hi, Thank you for your kind words! We're glad to hear that our team continues to provide you with excellent service. We appreciate your trust and look forward to seeing you on your next visit.

Jul 31, 2024 -

North County GMC responded

Hi, Thank you for your kind words! We're glad to hear that you always have a positive experience with our team and appreciate their recommendations. We look forward to your next visit!

April 09, 2024

Best dealer I’ve been to Yazmin was my sales women she was knowledgeable about the vehicle I purchased I was in and out with no hassle the manager and finance person were also great More

by ildefonsoflores2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Yazmin Leyva
Apr 10, 2024 -

North County GMC responded

We're thrilled to hear about your positive experience at North County GMC! Thank you for sharing your feedback about Yazmin and our team. We strive to provide excellent service and make the car-buying process hassle-free. If you have any further questions or need assistance, feel free to reach out. We appreciate your business and hope you enjoy your new vehicle!

January 26, 2024

I was contacted by North County GMC and I explained to the that I am not quite ready to make the drive to purchase a car yet. They have been keeping in touch with me. I will be contacting them when I am More

by nuf
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Aguon
Jan 27, 2024 -

North County GMC responded

Thank you for your feedback! We appreciate your communication and understand your timing concerns. We're glad to hear that North County GMC has been keeping in touch with you. When you're ready to begin seriously looking for a car, please don't hesitate to reach out to us. We'll be here to assist you every step of the way.

January 02, 2024

Bad Customer Service No Service at all worst ever don't recommend to anyone So Bad More

by mgnuguid44
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Chris Stahl
Jan 04, 2024 -

North County GMC responded

Hello Valued Customer, We're truly sorry to hear about your negative experience, and we apologize for any inconvenience you may have encountered. Your feedback is important to us, and we would appreciate the opportunity to address and resolve any concerns you may have. Please feel free to reach out to our customer service department, and we'll do our best to make things right. We value your feedback and are committed to improving our services.

December 11, 2023

Great low pressure dealership that didn’t try to oversell me. Brian from sales listened to my needs and sold me a nicely equipped GMC Sierra SLT with all the stuff I needed and nothing I didn’t. And an amazi More

by Joe Peters
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Grant
Dec 13, 2023 -

North County GMC responded

Hi Joe, Thank you for your fantastic review! We're thrilled to hear about your positive experience with our dealership, especially with Brian, Jay, and David. We appreciate your recommendation, and if there's anything else we can do for you in the future, please feel free to let us know. Enjoy your new vehicle!

November 08, 2023

Zach Arlington was so wonderful in helping us find, and test drive the SUV of our dreams! He worked hard to get us the best deal, & pulled out all the stops! Adrian Madrigal in finance was kind, knowledg More

by Jenabegabemia
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adrian Madrigal , Zach Arlington
Nov 09, 2023 -

North County GMC responded

Hello Valued Customer, Thank you so much for your kind words and for choosing North County Cadillac! We are delighted to hear that Zach and Adrian provided you with exceptional service. We are thrilled that you had a great car buying experience and found the perfect Yukon. Your recommendation means the world to us. Happy holidays and safe travels in your new vehicle!

April 11, 2023

I’ve purchased two trucks here. While I ran into some issues with the finance department screwing up my paperwork, the general manager reached out to me and got everything resolved. More

by elliot
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Navid Zeighami, Adrian Madrigal
Apr 17, 2023 -

North County GMC responded

Dear Elliot, We regret to read the experience you have gone through. Our goal is to serve you and ensure your satisfaction. Expect a direct call from our management team to work a solution to your issues. In the meantime, feel free to contact our General Manager, Marcelo Sandoval, at 760-432-4040 ext 7105. Thank you,

Apr 17, 2023 -

North County GMC responded

Dear Elliot, We regret to read the experience you have gone through. Our goal is to serve you and ensure your satisfaction. Expect a direct call from our management team to work a solution to your issues. In the meantime, feel free to contact our General Manager, Marcelo Sandoval, at 760-432-4040 ext 7105. Thank you,

Apr 20, 2023 -

elliot responded

I never heard anything from you guys. All I want is my license plates so I can drive the truck I purchased! Please email me ASAP.

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