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North Country Ford
Arab, AL
80 Reviews
North Country Ford is a locally owned and operated dealership, where we consider everyone who walks through our door to be family. This means that we actually care about our community and our customers and won't rest until you've found a car that feels like it was made just for you. With us, you can experience car shopping the way it should be, easy, fun, and stress-free.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Showing 80 reviews
July 29, 2024
Bought a new Edge Titanium fully loaded, I love the car but can’t get any air to come out of the back of the front seats. Plenty of cold air coming from the bottom of the front seat but absolutely zero com but can’t get any air to come out of the back of the front seats. Plenty of cold air coming from the bottom of the front seat but absolutely zero coming from the back of the front seats. I brought it to the dealership twice for repair and left it a week the last time. Both times they told me it was fixed but still zero air coming from the back. Our salesman recognized that this was a problem when we test drove it, his wife has the same car and he knew what he was talking about. The service manager said it was fixed when I called, drove 35 miles to pick it up and zero air again. Our salesman came and checked for himself and couldn’t feel anything. The service manager said it was fixed because he did what Ford told him to do even though they couldn’t possibly know. He needs to learn how to standup and let them know what they suggested did not solve the problem! I will contact Ford for a resolution or ask to meet with a mediator to help get the problem solved. More
by Rncom1967
July 28, 2024
First time purchase at this dealership. Everyone was great to work with. Easy, up front pricing and buying. I will go back. Highly recommend. Everyone was great to work with. Easy, up front pricing and buying. I will go back. Highly recommend. More
by krobson63
July 24, 2024
This was my first time to purchase a vehicle on my own and I was very nervous. From the moment I walked in the door I was greeted with kindness. Each person that helped me was working hard to be sure I ha and I was very nervous. From the moment I walked in the door I was greeted with kindness. Each person that helped me was working hard to be sure I had all my questions answered and that I was going home with something that I could be proud! I highly recommend!! More
by Haley
Employees Worked With
Summer, Felix
July 18, 2024
Matthew brown and Austin spears were absolutely amazing at helping me find a nice car!!! at helping me find a nice car!!! More
by Jacob Buschbaum
Employees Worked With
Other Employees :
Matthew brown and Austin spears
July 15, 2024
Shawn Nicols was our salesman, well informed, no pressure or doc fees, good selection, clean dealership. or doc fees, good selection, clean dealership. More
by Rncom1967
July 08, 2024
Nate Conn was the absolute best salesman I’ve ever had. Not only is he a great person but he’s also a smoke show. I would recommend everyone that comes in to ask for Nate. He’ll treat you like family! Not only is he a great person but he’s also a smoke show. I would recommend everyone that comes in to ask for Nate. He’ll treat you like family! More
by aileen.mccracken
July 01, 2024
Worked with Dalton to purchase my wife a 2024 Explorer. There were some minor bumps in the road but Dalton was excellent through the entire process! There were some minor bumps in the road but Dalton was excellent through the entire process! More
by Wes B
June 29, 2024
Dealership is fantastic. My salesman dalton was amazing in helping find what we were looking for and couldn’t ask for a better team My salesman dalton was amazing in helping find what we were looking for and couldn’t ask for a better team More
by Tjbaker.52
