North Bay Ford

i am pleased with the car which the dealer offered for me .... it is too early to tell how the car worked but i impressed with new technology designed in the car I always like Ford and i believe that i alwa .... it is too early to tell how the car worked but i impressed with new technology designed in the car I always like Ford and i believe that i always get good quality for what i look for !!!!! Go Ford !!!!!!! More

I have been waiting for a repair quote now for three days. Disappointed in this type of service. I have called every day asking for it. North Bay Ford needs to do better by their customers. days. Disappointed in this type of service. I have called every day asking for it. North Bay Ford needs to do better by their customers. More

Took MUCH longer than anticipated for the repairs. ....And, that part I understand...There was diagnostic time involved, ordering parts, waiting for parts to arrive, getting approval for warranty cover ....And, that part I understand...There was diagnostic time involved, ordering parts, waiting for parts to arrive, getting approval for warranty coverage, and then getting my vehicle back into the production line....The BIG PROBLEM was the utter complete LACK OF COMMUNICATION from your service advisor, Marcus...I have been in the automotive industry all of my life...I have worked The Line in body shops and also The Front End...I have also worked 30 years in the Insurance Industry as an auto damage appraiser so I have a very good working knowledge of how the front end of a shop should operate...Marcus did not do your shop any favors with his lack of communicating with me....I actually had to call him, or stop by the shop, for a status of the repairs....And, when I spoke with him on Wednesday after I dropped off my Explorer, he told me " it will probably be done Thursday and maybe Friday"...Not even close....Come Friday at 4:00 I had no status call from Marcus...I HAD TO CALL HIM FOR A STATUS...This is not good operational procedure...He should have been calling me hours earlier to inform me that my Explorer would not be ready...He also should have offered a rental vehicle at Ford's expense for the weekend....He did not do so...I mentioned a loaner car and he told me it was too late to do so because rental company Ford deals with is in Watsonville....At this time of day that is a 45 minute drive with the traffic so there was no way I could get there prior to closing...I then mentioned a local Enterprise and I was told Ford does not have an account with Enterprise and that was not going to happen....I told Marcus that he needs to make something happen and get back to me soon....I finally called back and advised that the service manager and the general manager agreed to let me drive one of Ford's used car inventory for the weekend...Marcus advised me that my Explorer would be ready Monday morning.....I was not about to hold my breath on that....I finally got a call a little after 2pm advising me that my Explorer was ready....I picked up just a little after 4pm that same day.....So far all is working well....I have had recent work done at your body shop on the Explorer and all went well...The repairs were completed ahead of schedule and I was kept in the loop...Only issue there is that the replacement windshield was flawed...And, the replacement windshield for the flawed windshield is also flawed - there is distortion in the glass within the drivers field of vision...Currently waiting to get back in for the third windshield replacement...Not any issue getting this resolved as I have been in touch with the shop manager....I have been coming to North Bay Ford for 30 years now for service to my vehicles and this last visit was the worst visit I have ever had.....My recommend, get Glen Mc Phearson back to the front line of the service department....He was the BEST service advisor I have ever worked with...I will come back for service one more time just to give Marcus another chance....If things do not go well, I will be taking my business to another shop. More

Purchasing tires was a breeze! Marcus ordered them and had them the next day. I dropped my car off at 8 and by noon, Wayne called to tell me my car was ready. Back on the road, sa Marcus ordered them and had them the next day. I dropped my car off at 8 and by noon, Wayne called to tell me my car was ready. Back on the road, safe and sound! Thanks guys :) More

Great customer service! Easy to work with. There was no pressure from the salesperson. Recommend! Easy to work with. There was no pressure from the salesperson. Recommend! More

Got 2 cars from them Mach e and f150 Lightning. No dealer markup or surprises. Honest appraisal and helpful delivery. These were hard to get items but they managed to get them delivered early! No dealer markup or surprises. Honest appraisal and helpful delivery. These were hard to get items but they managed to get them delivered early! More

This dealership is so different from all others that it is hard to believe it is actually a dealership. Very few cars to view or test drive, hard to find the entry, no flash. But the staff are very friendl is hard to believe it is actually a dealership. Very few cars to view or test drive, hard to find the entry, no flash. But the staff are very friendly, there are no pressure tactics from the sales team, and they are very straightforward about the price of the vehicle. Selling vehicles at MSRP with no dealer markup is a rarity these days and greatly appreciated. More

Told me I was preaproved still didn’t get a car. Was a complete waste of time Was a complete waste of time More

North Bay Ford has great customer service. I was very happy with the work that was done on my F150. I was very happy with the work that was done on my F150. More

The showroom is in poor shape, could use a major face lift, but they sold me a Bronco at MSRP. No dealer up-charges, and found me a good financing. lift, but they sold me a Bronco at MSRP. No dealer up-charges, and found me a good financing. More