North Bay Ford

I called 12/15 and made an appointment to drop off my work truck on 12/22 to have rear brakes done and AC checked. When I dropped it off I was told it would be looked at on Tuesday 12/26 I called to chec work truck on 12/22 to have rear brakes done and AC checked. When I dropped it off I was told it would be looked at on Tuesday 12/26 I called to check status on 12/29...a week later had not even been looked at yet! This is not the first time this has happened but it will be the last. I will NEVER bring them a vehicle to service again More

The salesperson (Imad) and the support staff were extremely easy and comfortable to work with. They were transparent and straight forward in the pricing negotiations. They worked diligently to obtain extremely easy and comfortable to work with. They were transparent and straight forward in the pricing negotiations. They worked diligently to obtain the best loan financing. More

My 22yr. Ranger had several issue and your service team provided excellent support in addressing these problems. Truck runs great looks good. Thanks to all in Ranger had several issue and your service team provided excellent support in addressing these problems. Truck runs great looks good. Thanks to all involved. Mark Dahlberg More

Marcus was one of the best sales advisors! I always dread taking my car in and am often intimidated by the experience, but Marcus is an honest and skilled professional which is a breath of fre I always dread taking my car in and am often intimidated by the experience, but Marcus is an honest and skilled professional which is a breath of fresh air, and leads to a much appreciated experience! Cars are investments and it's helpful to have a trusted shop to take them to. More

They never return your calls. You must keep trying back. In person works best. I met face to face and I’m still struggling to get in there. You must keep trying back. In person works best. I met face to face and I’m still struggling to get in there. More

This is the best dealership I have ever dealt with. Mauricio orchestrated the entire event from test drive to money on the table; he was knowledgeable, patient, congenial and fair (great price). He a Mauricio orchestrated the entire event from test drive to money on the table; he was knowledgeable, patient, congenial and fair (great price). He also went to extraordinary lengths to find and secure the model I wanted. In the end I walked away with an beautiful Bronco - happy and smug. More

Great experience working with Wayne and the staff. . Now hopefully Ford will treat their customers the same way and fix the battery issues plaguing the F150 Lightning owners in a timely fashion.. My 16 . Now hopefully Ford will treat their customers the same way and fix the battery issues plaguing the F150 Lightning owners in a timely fashion.. My 160 miles of range is extremely frustrating after a 100k purchase.. More

super friendly, they got me a new vehicle at msrp, was in full communication in a years long buying process of my maverick. and they were able to get me a lower apr on my loan than we thought a the end full communication in a years long buying process of my maverick. and they were able to get me a lower apr on my loan than we thought a the end More

Excellent service & communication throughout. They even provide a pickup & drop off service. The only ding for me is that they don't wash the vehicles after service. washing a customer's car just They even provide a pickup & drop off service. The only ding for me is that they don't wash the vehicles after service. washing a customer's car just brings a smile to the face when we pick it up. More

took over a week to do a simple 3 to 4 hour job but because they don't seem to ever stock parts the time they had my truck increased greatly . when the work was finally done they told me they because they don't seem to ever stock parts the time they had my truck increased greatly . when the work was finally done they told me they couldn't get an uber driver to pick me up even tho my daughter who did give me a ride , was able to find at least 3 available to do so . you would think that after a $2000 job they would at least wash down the truck??????? More