North Bay Ford

It was a great experience for me at ford dealership I would recommend to friends and family would recommend to friends and family More

Back in 2021 I bought a 2020 Ford Escape from North Bay Ford and I also got a maintenance contract with them about six months later I moved out of Santa Cruz to Brentwood but I still kept coming to North B Ford and I also got a maintenance contract with them about six months later I moved out of Santa Cruz to Brentwood but I still kept coming to North Bay for my service because they're service department was great and it was worth the time and drive to have only North Bay work on my car. Well about six months ago it seemed that the service I was receiving had changed and I was looking at moving to another dealership, that's when I met Mike (MC) and I explained my dissatisfaction in the service and recalls on my car and he said that he would get my issues resolved and I have to say he more than lived up to hie word. Mike took care of the service on my car in scheduling, parts, on time completion, overall professionalism with a friendly and helpful demeaner. Mike really took care of my car in regards to a recall on the doors and I am beyond impressed and thankful for Mike being the one that took care of my needs, I have to admit I probably wasn't the nicest person to deal with at the time he started taking care of my needs in regards to my car, however Mike changed my mind about changing dealerships I am happily going to keep bringing my car to North Bay Ford because I know that Mike and the rest of North Bay Ford have my best interests in mind. Sincerely Jeffery Miller More

Great salesman with customer service! Love his energy, smile, knowledge, easy going & open minded. Great Communication ⭐️⭐️⭐️⭐️⭐️ Love his energy, smile, knowledge, easy going & open minded. Great Communication ⭐️⭐️⭐️⭐️⭐️ More

North Bay Ford is a great dealership, with great buying experience. Appreciate the laid back approach. Thank you. experience. Appreciate the laid back approach. Thank you. More

Very pleasant experience compared to previous purchase at a Ford dealership; although the finance part of a car purchase is never fun, I appreciated not actually feeling as if I was being taken advantage of a Ford dealership; although the finance part of a car purchase is never fun, I appreciated not actually feeling as if I was being taken advantage of as a woman More

The sales man was very nice and informative. Had a vast knowledge of the car. The paperwork was quick and efficient. I showed up at 3:30pm on a Sunday. Test drove the car, completed the paper Had a vast knowledge of the car. The paperwork was quick and efficient. I showed up at 3:30pm on a Sunday. Test drove the car, completed the paperwork for my trade in, signed all the purchase paperwork and was on my way home before 6:00pm. I appreciated everyone staying late for me. More

Good local dealership. Our sales person Luis is a good guy. Efficient office work with the documents. Our sales person Luis is a good guy. Efficient office work with the documents. More

Salesman was willing to work with me to get me out with a new vehicle. I had a specific one in mind and he was able to make it work. new vehicle. I had a specific one in mind and he was able to make it work. More

I called 12/15 and made an appointment to drop off my work truck on 12/22 to have rear brakes done and AC checked. When I dropped it off I was told it would be looked at on Tuesday 12/26 I called to chec work truck on 12/22 to have rear brakes done and AC checked. When I dropped it off I was told it would be looked at on Tuesday 12/26 I called to check status on 12/29...a week later had not even been looked at yet! This is not the first time this has happened but it will be the last. I will NEVER bring them a vehicle to service again More

The salesperson (Imad) and the support staff were extremely easy and comfortable to work with. They were transparent and straight forward in the pricing negotiations. They worked diligently to obtain extremely easy and comfortable to work with. They were transparent and straight forward in the pricing negotiations. They worked diligently to obtain the best loan financing. More