North Bay Ford

Excellent customer service. The communication was flawless. Very pleasurable to work with. Not pushy at all. The communication was flawless. Very pleasurable to work with. Not pushy at all. More

Friendly, and “customer service” focused. Work well as a supportive team to make the sales process painless and efficient, for a “complete” and positive experience. Work well as a supportive team to make the sales process painless and efficient, for a “complete” and positive experience. More

Luis and Victor were both very easy to work with through the whole process. They made the experience great. the whole process. They made the experience great. More

Kind, welcoming staff made us feel supported in our decision without pressure or up selling. Fantastic experience! decision without pressure or up selling. Fantastic experience! More

Tony was very friendly, helpful and attentive. If you’re looking to purchase a Ford, come to North Bay Ford in Santa Cruz! If you’re looking to purchase a Ford, come to North Bay Ford in Santa Cruz! More

Great customer service! Really made purchasing a vehicle easy! Staff was very friendly and welcoming! Really made purchasing a vehicle easy! Staff was very friendly and welcoming! More

Both Morgan and Mauricio took such good care of me as I was looking for a used car that met my life style. They were very kind and personable and I am so pleased with my vehicle. You can trust that these t was looking for a used car that met my life style. They were very kind and personable and I am so pleased with my vehicle. You can trust that these two will take care of you at North Bay Ford! More

It was a great experience for me at ford dealership I would recommend to friends and family would recommend to friends and family More

Back in 2021 I bought a 2020 Ford Escape from North Bay Ford and I also got a maintenance contract with them about six months later I moved out of Santa Cruz to Brentwood but I still kept coming to North B Ford and I also got a maintenance contract with them about six months later I moved out of Santa Cruz to Brentwood but I still kept coming to North Bay for my service because they're service department was great and it was worth the time and drive to have only North Bay work on my car. Well about six months ago it seemed that the service I was receiving had changed and I was looking at moving to another dealership, that's when I met Mike (MC) and I explained my dissatisfaction in the service and recalls on my car and he said that he would get my issues resolved and I have to say he more than lived up to hie word. Mike took care of the service on my car in scheduling, parts, on time completion, overall professionalism with a friendly and helpful demeaner. Mike really took care of my car in regards to a recall on the doors and I am beyond impressed and thankful for Mike being the one that took care of my needs, I have to admit I probably wasn't the nicest person to deal with at the time he started taking care of my needs in regards to my car, however Mike changed my mind about changing dealerships I am happily going to keep bringing my car to North Bay Ford because I know that Mike and the rest of North Bay Ford have my best interests in mind. Sincerely Jeffery Miller More

Great salesman with customer service! Love his energy, smile, knowledge, easy going & open minded. Great Communication ⭐️⭐️⭐️⭐️⭐️ Love his energy, smile, knowledge, easy going & open minded. Great Communication ⭐️⭐️⭐️⭐️⭐️ More