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North Bay Ford
Santa Cruz, CA
66 Reviews
Welcome to North Bay Ford!
At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 5:30 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 5:30 PM
Sunday Closed
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Showing 66 reviews
February 09, 2025
The staff is courteous and friendly. Luis pulled through on calling us when a vehicle came available as promised. Luis pulled through on calling us when a vehicle came available as promised. More
by tw0b0yz
Verified CustomerEmployees Worked With
February 04, 2025
Helpful, thorough, not pushy Friendly and responsive to my needs and conditions. Very efficient and welcoming. my needs and conditions. Very efficient and welcoming. More
by tubtenpende
February 01, 2025
Excellent customer service. The communication was flawless. Very pleasurable to work with. Not pushy at all. The communication was flawless. Very pleasurable to work with. Not pushy at all. More
by rob.w.pedersen
January 28, 2025
Friendly, and “customer service” focused. Work well as a supportive team to make the sales process painless and efficient, for a “complete” and positive experience. Work well as a supportive team to make the sales process painless and efficient, for a “complete” and positive experience. More
by kc_costa_2000
January 16, 2025
Luis and Victor were both very easy to work with through the whole process. They made the experience great. the whole process. They made the experience great. More
by DB
December 27, 2024
Kind, welcoming staff made us feel supported in our decision without pressure or up selling. Fantastic experience! decision without pressure or up selling. Fantastic experience! More
by rj.sullivan326
December 23, 2024
Tony was very friendly, helpful and attentive. If you’re looking to purchase a Ford, come to North Bay Ford in Santa Cruz! If you’re looking to purchase a Ford, come to North Bay Ford in Santa Cruz! More
by grant29
December 13, 2024
Great customer service! Really made purchasing a vehicle easy! Staff was very friendly and welcoming! Really made purchasing a vehicle easy! Staff was very friendly and welcoming! More
by Michaelcosta16125
November 30, 2024
Both Morgan and Mauricio took such good care of me as I was looking for a used car that met my life style. They were very kind and personable and I am so pleased with my vehicle. You can trust that these t was looking for a used car that met my life style. They were very kind and personable and I am so pleased with my vehicle. You can trust that these two will take care of you at North Bay Ford! More
by hmtrowbridge
November 28, 2024
It was a great experience for me at ford dealership I would recommend to friends and family would recommend to friends and family More
by garciajr1992
