Norris Ford - Service Center

My Ford Explorer had a recall on a certain part to insure that it met safety specifications. When I called the dealership I was immediately transferred to the service department and that's when I met Chuck B that it met safety specifications. When I called the dealership I was immediately transferred to the service department and that's when I met Chuck Burke. His magnetic personality and professionalism exceeded all of my expectations. After my truck service was rendered I then received a warm professional courtesy call from Chuck Burke. People like Chuck defines what customer service is all about. More

I brought my car in for a factory recall. Upon arrival my service advisor, Moe Qureshey walked right out to meet me. He retrieved that paperwork and brought my car in straight away. He estimated less than a service advisor, Moe Qureshey walked right out to meet me. He retrieved that paperwork and brought my car in straight away. He estimated less than a hour to perform the repairs. Approximately 40 minutes later he discussed the repairs in detail with me instead of just stated the work had been completed. I greatly appreciate Moe's attention to detail and for his continued support and effort. A perk was when I returned to my car they had washed it - nice touch! More

Chuck Burke not only kept me updated on what had to be done but also the cost, and let me know when the car was done and brought me the keys and the invoice to pay. done but also the cost, and let me know when the car was done and brought me the keys and the invoice to pay. More

Chris was great and my truck was ready fast. I have been at other local ford service departments, Norris was by far the fastest! Thanks again, Chris! at other local ford service departments, Norris was by far the fastest! Thanks again, Chris! More

chuck was very attentive to my request, and then was very helpful in resolving my issue with the tires. Ilook forward to continuing to work with Chuck throughout the life of the vehicle. helpful in resolving my issue with the tires. Ilook forward to continuing to work with Chuck throughout the life of the vehicle. More

Purchased new vehicle and have all maintenance performed. Service is excellent and done in a timely manner. The service personnel address all of my concerns and work with me to explain the issues in detail Service is excellent and done in a timely manner. The service personnel address all of my concerns and work with me to explain the issues in detail. More

I have been coming to Norris Ford for 25 years and have I have been coming to Norris Ford for 25 years and have had all of my vehicles serviced there. Chuck has been my service manager for at least 10 ye I have been coming to Norris Ford for 25 years and have had all of my vehicles serviced there. Chuck has been my service manager for at least 10 years. He does a great job, very friendly, always has the work done timely. I love my Ford Expedition. I just sold my old one with 175,000 miles on it and 8 years old. I just bought another one last year and think that it is the best vehicle that I have ever purchased. I tell all of my friends. Thanks again for great service and for making a great US Vehicle. Keep up the good work. Thank you, Richard A. Benedick Controller for: Clendenin Brothers, Inc. 4309 Erdman Avenue Baltimore, MD 21213 More

Having just purchased a used Explorer a month ago, it was unfortunate to learn that our new used car would be in the shop for a week due to transmission issues. Jeff Battaglia offered to cover us with a loan unfortunate to learn that our new used car would be in the shop for a week due to transmission issues. Jeff Battaglia offered to cover us with a loaner, and was in touch with me everyday with updates on our Explorer. This was an extremely positive car dealership experience, which is why we went to Norris Ford. More

From the moment I called chuck to the completion of my repairs , I was totally impressed. He was able to get my car in and out in just two days. For the amount work that was performed , hats off to the me repairs , I was totally impressed. He was able to get my car in and out in just two days. For the amount work that was performed , hats off to the mechanic and chuck. Great job! I will continue to purchase and/or have my maintenance done at Norris ford . Thanx again for everything! More

Chuck is friendly and is a great help. If he is not there when I call for an appointment or information, I wait until he is avalable. His knowledge of automobile information is refreshing. Dewayne there when I call for an appointment or information, I wait until he is avalable. His knowledge of automobile information is refreshing. Dewayne has also been valuable with information about the Ford Company. More