Norris Ford - Service Center

Excellent Service Chuck Burk has always greeted us with a smile. We are always taken care of with quick and great service. I would recommend Norris Ford to anyone. Than Chuck Burk has always greeted us with a smile. We are always taken care of with quick and great service. I would recommend Norris Ford to anyone. Thank you for your services!!!! More

I've had the pleasure of speaking with Mr Burke a couple of times. He is very helpful and pleasant. My experience at Norris ford has been very good so far I would recommend others to have their couple of times. He is very helpful and pleasant. My experience at Norris ford has been very good so far I would recommend others to have their vehicles serviced there. Thank You Norris Ford More

My car purchase from Tyler was outstanding. When it was time for service I felt confident to go back to Norris. Moe was very accommodating to my schedule. And when I dropped the car off I added work to be time for service I felt confident to go back to Norris. Moe was very accommodating to my schedule. And when I dropped the car off I added work to be done and Moe assured me it would get done. Not only was all the work done but it was done within the original time frame quoted. Very pleasant and professional experience. More

I had a very good experience at Norris Ford. I was in and out within the time frame that they quoted me and so far I am pleased with the service they provided for me. out within the time frame that they quoted me and so far I am pleased with the service they provided for me. More

We have been going to Norris ford for years and Chuck Burke has always been wonderful and kind. Always helped with every problem till it was resolved. Couldn't ask for better service than that. Burke has always been wonderful and kind. Always helped with every problem till it was resolved. Couldn't ask for better service than that. More

I had an intermittent issue with the passenger seat belt on my new Mustang. Although the technician could not duplicate the adjustment problem Moe advised the seat belt assembly would be replaced and this on my new Mustang. Although the technician could not duplicate the adjustment problem Moe advised the seat belt assembly would be replaced and this could be completed while I waited. Both Moe and the technician were very professional yet friendly and I am very happy with this service. Based on my experience I will return for scheduled maintenance. More

Great friendly service and seem to go out of their way to help with getting a loaner car. They made the service as easy and pain free as possible. help with getting a loaner car. They made the service as easy and pain free as possible. More

I went to Noris Ford to get service on my Escape.The rear hatch window was leaking water in to the car.When Renardo took my information,i explained that I didn't have a lot of time because I had to pick up m hatch window was leaking water in to the car.When Renardo took my information,i explained that I didn't have a lot of time because I had to pick up my grand daughter from her morning pre-k.Renardo told me he would do his best to see It was taken care of right away.I went to the waiting room and had a cup of french vanilla. Before I knew it the problem was solved and I was on my way with plenty of time to get my grand daughter. Thank You Renardo, and Thank You Norris Ford You have another happy customer Sincerely,George Lowery More

Very pleased with the service department. Spoke with Renardo Smith Friday about a problem with my wife's car, scheduled an appointment on Monday. Arrived at 10:30 expecting a 2.5+ hour wait. Not only Renardo Smith Friday about a problem with my wife's car, scheduled an appointment on Monday. Arrived at 10:30 expecting a 2.5+ hour wait. Not only did the service department get the warranty work completed in 1.5 hours (transmission problem requiring a computer update/reprogram) but also updated the sync system in just 1.5 hours. Renardo and the service provided continue make me feel like I am more than just a car buyer . . . the dealership has that "old fashioned" feeling where you feel like you are part of the Norris family and a friend walking in their door. I would definitely (and have) recommended Norris to family and friends and will recommend their service department and Renardo Smith as well. More

As always, when my car needs any kind of service I call Norris Ford and ask for Chuck Burke in service. He's always friendly and polite. He's very knowledgeable. He informs me of the cost or gives an es Norris Ford and ask for Chuck Burke in service. He's always friendly and polite. He's very knowledgeable. He informs me of the cost or gives an estimate and looks up my warranty information to see if anything may be covered, as it was with the 08/19/2013 visit. It's always a pleasure doing business with Chuck! I choose to use Norris Ford service because I trust them to work on my car. I bought the car from Bob Davidson Ford and regularly get service coupons and emails from them to bring my car in for service, which generally works as a reminder for me to call Norris to set up an appointment to have work done. Trust is a hard thing to come by these days -- so if I trust someone or in this case a car dealer I'll use them for all my service needs, as I do with Norris Ford. It's a little out of my way, but worth the few extra miles to go to! Sincerely, Joyce A. Jordan More