Norris Ford - Service Center

Good Job Received card in mail from Norris about recall for my Focus, called they said long wait and shortage of parts. I ask if I could said a week or so and Received card in mail from Norris about recall for my Focus, called they said long wait and shortage of parts. I ask if I could said a week or so and call back, they said ok, I did and 3 days later it was done, on time and when they told me... More

AVOID AVOID AVOID Do yourself a favor and avoid this dealership. Had to take my 2016 Ford back because the check engine light came on around 2800 miles. They gave me Do yourself a favor and avoid this dealership. Had to take my 2016 Ford back because the check engine light came on around 2800 miles. They gave me a hard time, didn't read the code. Told me it was computer software out of date. On a 2016?!? A week later, surprise! check engine light came back on, another hard time to get a loaner (had to contact sales), and they have had my car for 2 weeks with no end in site. Customer service is just horrible. Do yourself a favor and AVOID at all costs! More

Window malfunction My window cracked do to coming off track they got my window covered for me an back up In no time once the warranty claim was a proved My window cracked do to coming off track they got my window covered for me an back up In no time once the warranty claim was a proved More

Service Experience Friendly and prompt service completion. The service person I worked with was friendly and clearly explained what had to be done to my car. Also, ass Friendly and prompt service completion. The service person I worked with was friendly and clearly explained what had to be done to my car. Also, assisted me with a rental car. My car was completed much earlier than what was anticipated. More

service department is a joke Rip off artists led by Rick martin. I was lied to for a week about where my truck was. They blew my radiator and refused to take the blame. When I con Rip off artists led by Rick martin. I was lied to for a week about where my truck was. They blew my radiator and refused to take the blame. When I contacted rick martin to complain he hung up the phone. That guy is a complete joke. Don't waste your money here More

Poor service and incompetent Took my car for a diagnostic because my key was stuck in the ignition. Informed the diagnostic cost $109 per hour. The he tech came to me with a quo Took my car for a diagnostic because my key was stuck in the ignition. Informed the diagnostic cost $109 per hour. The he tech came to me with a quote of $741 stating the problem isn't the ignition but the shifter. What is a shifter. I left and my car isn't running the right. I pissed off I believe they did something faulty to my car. It actually shut off on me while I was at a stop light. That never happened before. I'm furious. More

Trina C I brought my F-150 in for an oil change and a labor price for a hood cable, I had the o.e.m cable with me. Service advisor Maurice recommend a coola I brought my F-150 in for an oil change and a labor price for a hood cable, I had the o.e.m cable with me. Service advisor Maurice recommend a coolant flush and trans flush, although I had recently taken my vehicle to a jiffy lube and had my radiation flushed I agreed to both because I've never flushed my transmission with 100 000+ . I paid over 400 buck for these services. I went back to jiffy lube demanding a refund. The tech. took the top off my radiation told me that my coolant still had particles floating around. I received my refund and dashed right back to ford. Meanwhile I noticed ford charged me 32.99 for popping my hood. which the mechanic couldn't figure out which cable I was talking so I popped the hood with a screw driver myself. As I dashed over to ford. I spoke with service manager Dwayne he apologized and promised if I brought it in the next morning he'd guarantee it would be done correct. End result I received the 32.99 refund and the trans. fluid in reservoir looked pretty clear also no particles were seen in the radiator. Finally happy at last More

Worst Service Experience Once you buy the vehicle you will be treated like you are nobody. Worst customer service. I would never recommend any of my friend and family to thi Once you buy the vehicle you will be treated like you are nobody. Worst customer service. I would never recommend any of my friend and family to this dealership. More

fast service i think the dealership is friendly and professional..I always get great service...The price is fair..we always take all our vehicles here for service i think the dealership is friendly and professional..I always get great service...The price is fair..we always take all our vehicles here for service More

It was the most friendliest & excellent customer service . My tire light came on 10/29/14 . I was concerned and went to my dealership 10/30/14. They were very friendly & prompt with their service . They had th My tire light came on 10/29/14 . I was concerned and went to my dealership 10/30/14. They were very friendly & prompt with their service . They had the time to give me an oil change & rotating my tires along checking the issue with the tire light sensor that came on , found no problem . They also gave my Sally (Mustang) a car wash , I was most grateful for that service . I'm very please with the service from Norris Ford from the first day I purchased my Mustang in February 2014 . Thank you, for great customer service , which in this day and time is far and few to find ! Mary Ferguson More