Norris Ford - Service Center

Stan is fantastic! He will go the extra mile to find the new car that you have been searching for today! He will go the extra mile to find the new car that you have been searching for today! More

I brought my car into the shop because the radio was not working.the guy told us that we needed a new radio and he would have to order it. My husband picked up the truck and the radio was working so we told working.the guy told us that we needed a new radio and he would have to order it. My husband picked up the truck and the radio was working so we told the guy we did not need him to order the part. My husband went down to get a credit and they said they already ordered the part. My would they order a part we told him we did not need. They charged us I do not feel we should have to pay for something we told him when we picked up the truck we did not need. I feel we should get a credit. Next time I will take it to Preston gird. I hope you like loosing busness More

DO NOT buy a car from NORRIS FORD in Dundalk. Actually, I’d stay away from Ford, altogether. I took my 2018 in for a recall with the transmission. It had 48,000 miles. They placed a refurbished t Actually, I’d stay away from Ford, altogether. I took my 2018 in for a recall with the transmission. It had 48,000 miles. They placed a refurbished trans in. I’m lucky to be alive, as my car slid across I-95 with no steering, 3 weeks later. I took it to my mechanic who discovered Norris only put “1 bolt” in the transmission. I have pics. I called them and they acted like it wasn’t a big deal. The GM, Jeff, actually chuckled and said, “it couldn’t have killed you!” xxx??? They initially said they “weren’t sure” if they’d pay for a rental. Trust me-they did!! 2 weeks later, the car wouldn’t shift AGAIN!!! Called them back again and had it towed. 2 days later they called and said there was nothing wrong with it. How stupid do they think I am??? They reset the computer to clear the maintenance indicator and then lied about it. The offered me a trade. WHAT? I’m not an idiot. I paid cash for my car-they break it and then want me to buy a new one and owe $$ plus they didn’t have any Explorers to offer?? SUCH A SCAM!!! I put a claim in for a buyback with Ford Motors and they have since denied it. They said you have to have a buyback within 3 years. How can I do that when the transmission recall was after that?? SENSELESS!!! The dealership alone is full of inadequate and unskilled, rude people. Asking them to fix the car they sold me was too much to ask, I guess. It’s also still under warranty. Currently, my explorer is at my mechanic and I’ve consulted with an attorney. It’s a xxxx shame that this has come to this. I asked them to do the right thing. They sold me a lemon and then THINK they aren’t going to be held accountable. Society needs to look up the definition of “accountability!!” Passing the buck could result in someone being injured or killed. STEER clear of NORRIS AND FORD. Thank goodness I’m still here to be able to post this. Buyer beware!!! More

Had a Service issue with the heat in my F150. Work with Heather my service advisor. She worked tirelessly and did everything in her power to make my experience a pleasant one have everything fixed and work Heather my service advisor. She worked tirelessly and did everything in her power to make my experience a pleasant one have everything fixed and working properly. Could not have asked for any better service would definitely recommend them again will always go back to Norris for my service and try to get Heather awesome experience More

Length of time was reasonable. 1. Customer service was excellent. Stephanie Hoover was right on point with a quick scheduled appointment for service on my car. Was very happy with 1. Customer service was excellent. Stephanie Hoover was right on point with a quick scheduled appointment for service on my car. Was very happy with her and the reasonable time it took for my car service. More

Recall Completed! Had to wait a few days for parts to come into dealership. Work was completed when promised. Dave Emala is the best thing to happen in that service dep Had to wait a few days for parts to come into dealership. Work was completed when promised. Dave Emala is the best thing to happen in that service department. More

Incompetent! Norris Ford reviews Reviews from the web Edmunds 5/5 44 reviews Facebook 3.9/5 134 votes DealerRater.com 4.4/5 232 reviews Google review su Norris Ford reviews Reviews from the web Edmunds 5/5 44 reviews Facebook 3.9/5 134 votes DealerRater.com 4.4/5 232 reviews Google review summary 5 ? 4 ? 3 ? 2 ? 1 ? 4.1 95 reviews Rate and review on Google Google reviews Most helpful Ed Rose Ed Rose 2 reviews a month ago Gene is awesome. He is honest and trustworthy. I wanted to look at a used Ford Focus and Gene told me initially they couldn't find the keys. Next, they found the keys but the car wouldn't start because of a dead battery. Finally, Gene ...More Helpful? Will Murphy Will Murphy 1 review?·?1 photo a week ago Took my car in with 1500 miles on it in for a fluid leak and all they did was top it off with more fluid. I guess it wasn't magical fluid cause this is underneath my car 100 miles later. I'll be going somewhere willing to fix the issue this time. Thanks for nothing! Helpful? Sara P Sara P 8 reviews?·?1 photo 2 months ago Lacked in Customer Service. As I walked in nobody came up to greet me, even while some of the staff was not with a customer. I asked about military discounts and none were offered. I tried to ask about working a deal for the vehicle I was ...More Helpful? linda mossman linda mossman 20 reviews?·?4 photos a week ago Not a good place to take your car. Went there for recall they took car apart didn't put something with my ac back now not working right. Also broke my husband favorite sunglasses that I put in glove compartment so nothing would happen to them. Helpful? Brian Goddard Brian Goddard 1 review in the last week Zo and Chris did a great job working with me over a few days to make sure I got the best deal possible and I left feeling confident about my purchase. Helpful? Jason Willis Jason Willis 2 reviews in the last week Took my car there to have the catalytic converter replaced under the factory warranty. They replaced it and called to tell me that the other catalytic converter was bad so they had to order the part. If they knew my car had two then why not order two just in case instead of having me come back another day? They called to let me know that my part was in, meanwhile my car was at Carmax where I bought it because it wasn't running right. Carmax told me that the computer module had to be replaced by a Ford dealership so I asked if they could send it to Norris Ford and have them take care of the converter at the same time. While Norris Ford had my car for 5 weeks they told me "well this may be wrong so we are checking it" and that happened several times. I spoke with David as did Carmax reminding them to replace the converter while they had my car. They finally figured out what was wrong with my car after having it for close to 4 weeks at this point and sent it back to Carmax without replacing the converter then somehow had to order a another converter for my car. When they checked my car again and replaced the converter they figured out that a wiring harness in the intake had melted and that is what was causing the problem from the start.Needless to say I WILL NEVER deal with Norris Ford again because they are very incompetent! More

Quick, Friendly Service David at Norris Ford went above and beyond to get me the part needed for my Mustang is no time. Helpful, timely and friendly service. I will most ce David at Norris Ford went above and beyond to get me the part needed for my Mustang is no time. Helpful, timely and friendly service. I will most certainly be back when I need service again. More

Very positive I was experiencing trouble with downloading files in my Ford Escape Sync 3 system. I called David Emala Jr who is the service specialist at Norris For I was experiencing trouble with downloading files in my Ford Escape Sync 3 system. I called David Emala Jr who is the service specialist at Norris Ford. I explained to him what the problem was and was told to bring my vehicle in at my earliest convenience. Once I arrived David could not have been more courteous and friendly. I have on more than one occasion dealt with him and the result is always the same. After diagnosing the problem my vehicle was promptly serviced and after a pleasant goodbye I was on my way. More

Professionalism I arrived early and I didn't wait long before I was met by Russell my service advisor. He greeted me and directed me to the waiting area with a profes I arrived early and I didn't wait long before I was met by Russell my service advisor. He greeted me and directed me to the waiting area with a professional, courteous attitude. He informed me of the work needed and approximately how long it would take, accurately. I appreciated the service from Russell and the Norris employee's I met. More