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Norris Ford
Baltimore, MD
335 Reviews
Norris Ford in greater Baltimore is proud to serve Glen Burnie, Owings Mills and Annapolis with quality Ford vehicles. With the latest models like the Explorer, Fusion, F-150, Escape, Fiesta, Focus and Mustang,, we carry vehicle to fit everyone's need. Come over and visit us at 901 Merritt Blvd and test drive a new Ford or used car. Our customers leave our dealership 100% satisfied with our excellent customer service and our friendly salespeople.
We carry a variety of used cars for you to choose from, all of which have gone through our detailed quality inspection before made available on the lot. We offer financing services so you can get into the new Ford or used car you want without a problem.
We at Norris Ford are not just your greater Baltimore Ford dealership, we have a full service repair and body shop so you can get the best care for your new Ford or used car. Whether you need Ford auto repair, scheduled service maintenance or Ford auto parts, we are ready to be your first and only choice for quality work on your car.
Stop by our showroom and see the latest additions to our Baltimore area Ford dealership or give us call today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Showing 335 reviews
June 09, 2021
I wish I could give this a zero star. This was the absolute worst car buying experience I have ever had. They were not helpful, never answered my emails or calls, sent me in a wild goose chase, and of absolute worst car buying experience I have ever had. They were not helpful, never answered my emails or calls, sent me in a wild goose chase, and offered no assistance or went the extra mile to help me. Jerry the manager is extremely rude and needs to take a class in customer service. Instead of helping me make this process smooth and easy, I had to do all the work myself. NEVER GO HERE UNLESS YOU WANT TO SUFFER. More
by Nina Mann
Employees Worked With
Scott Long, Jerry Herbert, Shawn Reddick
May 24, 2021
Richard and his manager were very helpful and attentive. A pleasure to work with! They went out of their way to secure the best deal possible for me. A pleasure to work with! They went out of their way to secure the best deal possible for me. More
by Terri P
Employees Worked With
Richard Posko
April 04, 2021
Gary and the crew made the whole process very smooth. I would definitely recommend Norris Ford and Gary Parsons to anyone looking for a recommendation would definitely recommend Norris Ford and Gary Parsons to anyone looking for a recommendation More
by Alaina
Employees Worked With
Gary Parsons Jr Jimmy Lowry Will Watson
March 01, 2021
Highly recommend Ron Norris Ford!! Great buying experience working with John Boot and Richard Claxton, great guys! After another local Ford dealer failed to meet my expectations I drove up to see experience working with John Boot and Richard Claxton, great guys! After another local Ford dealer failed to meet my expectations I drove up to see John Boot, he worked out a great deal, Richard helped on the finance side and I bought my new 2021 Ford Ranger- Super easy and great experience! Can’t say enough good things about these guys and Ron Norris Ford, honest people, friendly, no hard sell and easy sale. thank you!!!! More
by Berkmda
Employees Worked With
John Boot, Richard Claxton
February 25, 2021
From the moment I walked through the door at Norris Ford, the personnel that assisted me made me feel special. Mr. Parker, my salesman was extremely helpful and knowledgeable and exceeded my expectations. the personnel that assisted me made me feel special. Mr. Parker, my salesman was extremely helpful and knowledgeable and exceeded my expectations. I noticed the entire dealership practiced the COVID-19 protocol for safety with distancing and masks. I would recommend this dealership to anyone looking for their next vehicle More
by Brendacox2
Employees Worked With
A. Parker, Frank Balsamo, Jimmy Lowery, Will
February 07, 2021
Very easy non-pressured, friendly environment. Very smooth buying process. We conducted 95% of our communication online. Upon arrival to the dealership, the deal was as negotiated; no surprises. They smooth buying process. We conducted 95% of our communication online. Upon arrival to the dealership, the deal was as negotiated; no surprises. They even honored the sight-unseen appraisal of my trade -in even though there were unknown issues with my trade. I received rebates & a military discount with my id.me.com account. I never buy new due to depreciation, however, I received such a good deal and great service, I bought my first ever new truck and I'm quite happy! Ford buyers, DON"T FORGET to use your loyalty points! We were able to use ours to purchase the oil service plan...nothing extra out-of-pocket! Salesman, Manager & Finance officer all were great! 5-Stars! More
by gojudiver
Employees Worked With
Richard Posko, Michael Logsdon, Ben Fenlon
January 29, 2021
Gary was very pleasant to talk to as I purchased my new bronco sport from Norris. He was very personable and very responsive to all the questions I had about financing and dealing with my trade in and the bronco sport from Norris. He was very personable and very responsive to all the questions I had about financing and dealing with my trade in and the MVA. I walked in to check out my options and walked out happy with a new car! More
by Joer21204
Employees Worked With
Gary Parsons
January 23, 2021
Gary and the rest of the team at Norris Ford did an excellent job. I did not feel pressured at any point in the transaction, unlike I have at other dealerships. The Norris team really took the time t excellent job. I did not feel pressured at any point in the transaction, unlike I have at other dealerships. The Norris team really took the time to help me get the SUV I wanted. More
by JWW
Employees Worked With
Gary
