Norris Ford

I had bought an Escape hybrid during 2020 at a different dealership. Ford is having a lot supply chain issues overall, but I do love the new hybrid options and how they drive. The 'cursed" two year old car dealership. Ford is having a lot supply chain issues overall, but I do love the new hybrid options and how they drive. The 'cursed" two year old car had another issue and looked into selling outright. Great communication with sales helped me get into a new 2022 Plug-In hybrid(that clearly had worked out some kinks) despite having nearly no stock. Would recomend! More

DO NOT buy a car from NORRIS FORD in Dundalk. Actually, I’d stay away from Ford, altogether. I took my 2018 in for a recall with the transmission. It had 48,000 miles. They placed a refurbished t Actually, I’d stay away from Ford, altogether. I took my 2018 in for a recall with the transmission. It had 48,000 miles. They placed a refurbished trans in. I’m lucky to be alive, as my car slid across I-95 with no steering, 3 weeks later. I took it to my mechanic who discovered Norris only put “1 bolt” in the transmission. I have pics. I called them and they acted like it wasn’t a big deal. The GM, Jeff, actually chuckled and said, “it couldn’t have killed you!” xxx??? They initially said they “weren’t sure” if they’d pay for a rental. Trust me-they did!! 2 weeks later, the car wouldn’t shift AGAIN!!! Called them back again and had it towed. 2 days later they called and said there was nothing wrong with it. How stupid do they think I am??? They reset the computer to clear the maintenance indicator and then lied about it. The offered me a trade. WHAT? I’m not an idiot. I paid cash for my car-they break it and then want me to buy a new one and owe $$ plus they didn’t have any Explorers to offer?? SUCH A SCAM!!! I put a claim in for a buyback with Ford Motors and they have since denied it. They said you have to have a buyback within 3 years. How can I do that when the transmission recall was after that?? SENSELESS!!! The dealership alone is full of inadequate and unskilled, rude people. Asking them to fix the car they sold me was too much to ask, I guess. It’s also still under warranty. Currently, my explorer is at my mechanic and I’ve consulted with an attorney. It’s a xxxx shame that this has come to this. I asked them to do the right thing. They sold me a lemon and then THINK they aren’t going to be held accountable. Society needs to look up the definition of “accountability!!” Passing the buck could result in someone being injured or killed. STEER clear of NORRIS AND FORD. Thank goodness I’m still here to be able to post this. Buyer beware!!! More

After some clarification between the numbers their 3rd party online purchase vendor provided and the dealership numbers I had a great experience overall with the purchase of my new F-150. Salesman Tyler L party online purchase vendor provided and the dealership numbers I had a great experience overall with the purchase of my new F-150. Salesman Tyler Lisa especially impressed me. If you’re in the market give him a chance to help you. More

In and out quickly. Excellent staff all around! Thank you for a great purchase! Norris Ford is a great place to purchase a vehicle with happy friendly staff making you day that much better! Times are tough b for a great purchase! Norris Ford is a great place to purchase a vehicle with happy friendly staff making you day that much better! Times are tough but they made us feel like all is normal once again. Best wishes from Sean and Nicholas Hayslett. More

purchased a new maverick and they walked me thru the whole process like i was a member of the family i would go back when the wife is ready for a new car .Stan is the man whole process like i was a member of the family i would go back when the wife is ready for a new car .Stan is the man More

I have dealt with Norris Ford for at least 30 years and have a very high regard for all employees especially Will Watson, the long time Business Mgr, Jimmy Lowry, General Sales Mgr, Jerry Herbert Jr, Used have a very high regard for all employees especially Will Watson, the long time Business Mgr, Jimmy Lowry, General Sales Mgr, Jerry Herbert Jr, Used Car Mgr and Sales Person Gary Parsons, who are all very honest, business-like and friendly. I would not deal with any other dealership. More

Made replacing a total loss vehicle easy with professional, friendly, appreciative manager, sales and finance staff. professional, friendly, appreciative manager, sales and finance staff. More

The first vehicle I purchased from Norris Ford was back in 2016 and I couldn't have been happier with the service or the vehicle. It was the truck I had wanted since I was a little kid. Since then I have in 2016 and I couldn't have been happier with the service or the vehicle. It was the truck I had wanted since I was a little kid. Since then I have referred them to family and friends anytime someone is looking for a vehicle. My poor truck was totaled recently and I contacted Stan Ma at Norris for a new vehicle. He walked me through the process, explained a few features that I was wondering about, and even talked me out of a few that he knew I didn't need, to keep cost down. I drove off the lot yesterday in a brand new F-150 and I couldn't be happier. More

I love it there best people to talk to and would definitely recommend them with everyone to buy from definitely recommend them with everyone to buy from More

Gary Parsons did a great job of getting me into my new car. I was in my new car and out of the doors in just a few hours. car. I was in my new car and out of the doors in just a few hours. More