Norman Hyundai

Norman Hyundai responded

e're thrilled to hear that you had an enjoyable experience with Kai Campbell at Norman Hyundai! Our team understands that purchasing a new car can be a stressful experience, but we're glad that Kai was able to alleviate your concerns and make the process so easy for you and your wife. Kai is a dedicated sales professional who takes the time to answer all of your questions and provide you with a personalized car-buying experience. He is knowledgeable about the latest Hyundai models, features, and technologies, and he can help you find the perfect car that meets your needs and budget. He's also patient and understanding, taking the time to listen to your concerns and provide you with the information you need to make an informed decision. At Norman Hyundai, we take pride in providing superior service to our valued customers, and we're delighted to hear that Kai was able to exceed your expectations. We appreciate your recommendation, and we look forward to serving you again in the future. Thank you for choosing Norman Hyundai, and please don't hesitate to reach out to us if you have any further questions or concerns. Servicing You and Nothing Else! Your team at Norman Hyundai

Norman Hyundai responded

We understand your frustration and appreciate you contacting us about this situation, as this information helps our team at Norman Hyundai improve. We regret to hear that your recent purchase has new concerns. Our Norman Hyundai team never waives from its customer satisfaction goal and provides you with complete disclosures associated with purchasing the AS-IS "back lot beauty." Our Hyundai Dealership in Norman delivers a transparent process for selling all pre-owned automobiles that are 7- years & older and have over 100,000 odometer readings. AS-IS means this vehicle does not have a warranty from the dealership or manufacturer. You are responsible for ALL repairs needed after you take delivery. The car was inspected for safety. You were informed to buy this vehicle only if you were willing to pay for all the required repairs. This vehicle is only available at this price point because you accepted it in its current condition and did not expect the dealer to pay for the needed repairs. Norman Hyundai sells certified vehicles that come with a warranty. If you want one of those vehicles, do not buy a back lot beauty. We hope this extra information you agreed to at the time of purchase helps you! We genuinely apologize we could not meet your expectations and expect to earn you a 5-star mark in the future. We are grateful Rachel earned your 5-star mark; we will pass the kind remarks to her! Thank you for your business! Servicing You, and Nothing Else! Your Team at Norman Hyundai

Maegilly_65 responded

I mentioned the fender the first day I came in to test drive the 2020 Toyota Prius. I asked multiple times and was never once told it would not be repaired. I called daily and was told the manager was gone or in meetings. Had I have been told, I would not have purchased the vehicle. It had a clean Carfax. I believe it was damaged when the driver took it off the truck. Your dealership got it in January. It should have been fixed then. I was never told it came from the back lot beauty vehicles. I never heard those words until your response. The car was also not detailed when I picked it up, but someone had put tire shine on the tires. I had to clean it myself.

Norman Hyundai responded

Thank you so much for your positive review! We are thrilled to hear that you had a comfortable and enjoyable experience at Norman Hyundai. We take great pride in ensuring that our customers feel at ease when making such a significant purchase, and we're delighted to hear that Kai Campbell made your car-buying process so pleasant. We will be sure to pass along your kind words to Kai, and we're confident that he will be pleased to hear them. Thank you for choosing Norman Hyundai, and we look forward to serving you again in the future! Servicing You and Nothing Else! Your Norman Hyundai Sales Team.

Norman Hyundai responded

Thank you for bringing this to our attention. We apologize for any inconvenience caused by the delay in providing you with an update on your car. Our team at Norman Hyundai strives to provide prompt and efficient service, and we regret that we fell short of meeting your expectations. We understand how important it is to keep our customers informed, and we are working diligently to resolve your issue as soon as possible. Please know that we appreciate your patience and understanding and will do everything we can to ensure you have a positive experience with us moving forward. If you have any further concerns, please do not hesitate to contact our new management team. We value your business and look forward to serving you again. Servicing You and Nothing Else! Your team at Norman Hyundai

Norman Hyundai responded

We're delighted you had a five-star experience with Norman Hyundai! Our team takes pride in their extensive knowledge of our vehicles and inventory, ensuring a seamless and pleasant buying process for our customers. Thank you for recognizing our efforts to make your experience enjoyable. Your satisfaction is our priority, and we appreciate your positive feedback. If you ever need assistance, don't hesitate to reach out. We look forward to serving you again! Serving You and Nothing Else! Your team at Norman Hyundai

Norman Hyundai responded

It's fantastic to hear about your positive experience at Norman Hyundai! Our Hyundai dealership near Oklahoma City appreciates your kind words! We can't wait for our new facilities! We're thrilled that our team made your car-buying journey seamless and enjoyable. Kai Campbell is a valuable addition to our team, and we're delighted they went above and beyond to assist you. Thank you for choosing us, and we look forward to serving you again in the future! Servicing You and Nothing Else! Your team at Norman Hyundai

Norman Hyundai responded

It's fantastic to hear such glowing praise for Kai at Norman Hyundai located in Norman, Oklahoma! We're thrilled he left such a positive impression on you. His professionalism, courtesy, and knowledge made your car-buying experience exceptional. At Norman Hyundai, we strive to ensure that every interaction exceeds expectations, and Kai is a shining example of that commitment. Your detailed feedback is greatly appreciated, and we'll surely pass on your kind words to Kai. Thank you for choosing Norman Hyundai, and we look forward to any future opportunities to assist you! Servicing You and Nothing Else! Your team at Norman Hyundai

Norman Hyundai responded

Thank you so much for your excellent review of Norman Hyundai! We're thrilled that you found our vehicles impressive and our team friendly and knowledgeable. Providing outstanding warranties is vital to us, and we're glad you appreciate that aspect of our service. We can't wait to welcome you back in the future! Servicing You and Nothing Else! Your team at Norman Hyundai

Norman Hyundai responded

Thank you for taking the time to share your positive experience at Norman Hyundai. We're thrilled to hear that our team provided you with an easy and hassle-free car buying process from start to finish. It's great to know that our sales representative, Malachi, was able to assist you professionally while being friendly and accommodating. At Norman Hyundai, we take pride in our commitment to providing excellent customer service. We aim to make the car-buying process as straightforward and transparent as possible, and we're delighted to hear that we met your expectations. We appreciate your business and thank you for choosing Norman Hyundai as your preferred dealership. If there's anything else we can do for you, please don't hesitate to contact us. We look forward to serving you again in the future. Servicing You and Nothing Else! The Norman Hyundai Team

Norman Hyundai responded

Thank you for taking the time to share your experience with us! We're thrilled that you found our selection of cars to your liking and appreciated our pricing and customer service. Malachi will be delighted to know he made a positive impression on you. We truly appreciate your recommendation and look forward to serving you, your friends, and your family in the future! Servicing You and Nothing Else! Your team at Norman Hyundai