Norman Hyundai

biggunz15 responded

The dealer response is not for my vehicle. As stated, I have a Hyundai Tucson not the Veloster as indicated in the response. This is yet again another example of poor communication at this dealership.

Norman Hyundai responded

Thank you for taking the time to share your concerns. We understand how frustrating unexpected mechanical issues can be, and we want to address several important points clearly for anyone reading. The vehicle purchased was a pre‑owned 2016 Hyundai Veloster, and—like all used vehicles sold at Norman Hyundai—it received a standard inspection prior to sale. However, with a vehicle of this age, mechanical issues can still arise after purchase even when no problems are present at the time of inspection. When the oil leak was reported, our team worked to arrange assistance and evaluate the vehicle. Any request to meet partway was based on logistics, not an attempt to place you at risk. We understand your concern and appreciate you bringing it to our attention. Communication with dealership leadership is handled through our internal channels, not through public platforms. We encourage you to reach out directly to our Norman Hyundai sales management so we can review the situation in detail and determine the next appropriate steps. Our goal is to ensure your concerns are addressed professionally and accurately. Norman Hyundai remains committed to transparency, customer care, and resolving issues through direct communication. We welcome the opportunity to speak with you further and work toward a resolution.

Norman Hyundai responded

Thank you for the wonderful 5‑star review! We’re thrilled to hear that your experience at Norman Hyundai was exceptional and that Marlow and our team made your third Hyundai purchase smooth, professional, and respectful of your time. Helping customers drive home in the car of their dreams is exactly what we strive for at our Hyundai dealership in Norman, OK. We truly appreciate your continued trust in us and look forward to being here for you whenever you need the Norman Hyundai team. Enjoy your new Hyundai!

Norman Hyundai responded

Thank you so much for sharing your experience with us! We’re thrilled to hear you were able to find exactly what you needed quickly and get through the paperwork smoothly. Our team works hard to make the process fast, easy, and stress‑free, so it’s great to know we delivered. We appreciate you choosing Norman Hyundai and look forward to helping you again in the future. Servicing You & Nothing Else! Your team at Norman Hyundai

Norman Hyundai responded

Thank you for your kind words! We’re so glad to hear that you had a friendly and professional experience with our team. It’s great to know our sales and finance staff made a positive impression and treated you with the respect you deserve. We truly appreciate your feedback and look forward to assisting you again in the future! Servicing You and Nothing Else! Your Norman Hyundai Team.

Norman Hyundai responded

Thank you for giving us the opportunity to earn your trust! We’re honored that after visiting multiple dealerships, you found your experience with Norman Hyundai to be the one that stood out. Our team works hard to provide a smooth, honest, and customer-first car buying experience, so it means a lot to hear that we delivered where others didn’t. We truly appreciate your recommendations to friends—that’s the highest compliment we can receive. If you ever need help with Hyundai sales, service, or financing in Norman, we’re always here for you. Enjoy your vehicle and thanks again for choosing Norman Hyundai! 🚗 Servicing you and Nothing Else! Your team at Norman Hyundai

Norman Hyundai responded

Thanks so much for the awesome review! 🐾 We’re thrilled to hear you had a top-to-bottom great experience with our friendly team at Norman Hyundai. Providing clear answers and outstanding customer service is what we strive for every day. We appreciate you choosing Norman Hyundai for your vehicle needs—whether it’s sales, service, or financing. Enjoy the ride, and we look forward to helping you again in the future! 🚗 Servicing You and Nothing Else! Your team at Norman Hyundai

Norman Hyundai responded

Thank you so much for sharing your experience—we truly appreciate your kind words! We know how stressful those “sticky” situations can be, and we’re so glad Erin was able to keep everything smooth and keep you updated along the way. She’s definitely a rockstar! Jeff and Matt will be thrilled to hear they could help make it happen for you. Being able to keep your daughter in her riding lessons makes this even more special—we’re honored to have played a small part in that. Enjoy your truck, and please don’t hesitate to reach out if you ever need anything in the future. Thanks again for trusting us and for the recommendation! Servicing You & Nothing Else! Norman Hyundai

Norman Hyundai responded

Thank you for sharing your experience! We’re so glad to hear that Mike McCary took great care of you and helped find the perfect vehicle with everything you wanted—while keeping it within your budget. That’s exactly the kind of service we strive to provide. We appreciate your business and look forward to assisting you again in the future! Servicing You & Nothing Else! Your Norman Hyundai Team.

Norman Hyundai responded

Thank you for your kind words! We’re so glad to hear that Chuck made your experience smooth, pressure-free, and efficient. Providing honest answers and helpful guidance is exactly what we strive for, and it’s great to know Chuck delivered that for you. We truly appreciate your feedback and look forward to helping you again in the future! Servicing You and Nothing Else! Norman Hyundai

Norman Hyundai responded

We’re very sorry to hear about your experience and understand how frustrating this situation must be, especially with such a major issue so soon after your purchase. This is not the level of service or reliability we aim to provide. We take concerns like yours seriously and would really like the opportunity to look into what happened and find a resolution. Please reach out to us directly at your convenience so we can review your situation, including the service concerns and communication issues you mentioned. Thank you for bringing this to our attention—we appreciate the chance to improve and assist you.