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Norman Hyundai
Norman, OK
139 Reviews
At Norman Hyundai, we believe in starting with "why." We aim to provide top-quality service to our customers, employees, and community. We are committed to being more than just a dealership-we're your partner in all things Hyundai.
We're proud to serve and be a part of the Oklahoma community. We strive to provide our customers with outstanding service through courtesy and respect. That's how we treat family, and when you visit our showroom, you become a part of the Norman Hyundai family.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 139 reviews
October 12, 2023
If I could leave a review with no stars, I would. I received a purchase agreement for an agreed price. I verified, specifically, that the price included the document fees. Confirmed by Tanner and I received a purchase agreement for an agreed price. I verified, specifically, that the price included the document fees. Confirmed by Tanner and manager (voicemail, text and electronic correspondence). Then I receive a call from Garrett Marchette, used sales manager, stating they aren’t going to sell for the documented price. I was surprised by his curt and demeaning tone, and he was in no way apologetic for the retraction of agreement. He stated he was going “write people up” and that “they report to him and they messed up.” He then sends me a purchase agreement that did not have the dealership logo or address. I was hoping to meet face to face to determine if the phone call etiquette continued in person, but conveniently, he had to leave due to an emergency. Billy Gruver, Sales, was great, as he tried to navigate an already tough interaction. I was disappointed that he also retreated when he realized the dealership was not going to honor their end of the agreement. I did ask if he got written up as Garrett threatened, he said he did not. Chad Harris, Manager, was brought into the conversation and did apologize, but did not attempt to rectify all of the missteps by his team. Rather than take accountability, he blamed a separate department’s communication and the recent dealership acquisition (over 6 months earlier). Then he mansplained profit margins to me. He did recognize the poorly handled transaction and was cordial. I waited for 1.5hrs to speak with finance person. Received a text from Tanner during this time and explained what was going on and how it was being handled. I asked who authorized the original purchase agreement, “Sandy,” and I asked that he call Chad to resolve the communication and hierarchy issue. He stopped responding to texts after that. Went through with the sale on their terms. I decided to follow through with leaving a review when I got a call 42 days after purchase from Warren Berry. He stated that he needed my loan officer’s name and contact information because they hadn’t received the authorized check yet. I provided the contact information and called my financial institution. Warren informed them that they didn’t know where the payment was, my bank was able to identify the date the check cleared, 9/7/2023, and Norman Hyundai’s bank name. Don’t put yourself through this. There are other cars. More
by YWest
September 07, 2023
So friendly. I was in and out in no time. Billy is your go to guy!! I was in and out in no time. Billy is your go to guy!! More
by ashley.shaw15
September 04, 2023
Best experience I have ever had. I’ve bought several vehicle, this was the best. I’ve bought several vehicle, this was the best. More
by BillyGruver13
Employees Worked With
September 04, 2023
Billy was an amazing salesman and such a joy to work with! He listened to all of my concerns and helped me find the best vehicle that got my family and my budget! I would highly recommend him to anyone with! He listened to all of my concerns and helped me find the best vehicle that got my family and my budget! I would highly recommend him to anyone and everyone! More
by Yuuki2zero
Employees Worked With
Other Employees :
Joey Threet, Sonja Kuczajda, Jordan Elkins, Sean Dickinson, Chuck McSweeney, Steven Sumpter
August 02, 2023
If it weren't for Billy and Anthony (GM), I would have taken my business elsewhere. The dealership itself is nice, but the communication between the staff is poor and could be improved. taken my business elsewhere. The dealership itself is nice, but the communication between the staff is poor and could be improved. More
by HyundaiMomma
Employees Worked With
Other Employees :
Jacob in Finance - 5 stars, Anthony Morales, Garrett Marchette, Andrea Kern, Xavier Dennis, Chad Harris
July 30, 2023
Billy was extremely knowledgeable and helped me find the perfect car that had features I wanted in a price range that fit into my budget. From the moment I walked in the door until I walked out with keys to perfect car that had features I wanted in a price range that fit into my budget. From the moment I walked in the door until I walked out with keys to a new car, he made me feel like I was the most important person there. I will definitely go see him again when I need another vehicle. More
by Lady Midnight
Employees Worked With
July 14, 2023
This is my second purchase from this dealership. The great customer service is why I keep coming back and recommending this dealership to others. Seth is a great car salesperson. The great customer service is why I keep coming back and recommending this dealership to others. Seth is a great car salesperson. More
by rodney.floyd
Employees Worked With
Seth burelson
May 13, 2023
Best experience I ever had at a dealership. Thank you Billy for making it happen. Thank you Billy for making it happen. More
by Stephiibabee22
Employees Worked With
