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Norm Reeves Toyota Dallas - Service Center

Dallas, TX

4.9
659 Reviews

659 Reviews of Norm Reeves Toyota Dallas - Service Center

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June 30, 2023

I'd like to thank Cowboy Toyota and give a special thanks to Ivan Williams for the exceptional customer service. He was very informative and helpful through the entire process! More

by Rod
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ivan Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2023 -

Norm Reeves Toyota Dallas responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Ivan met met your expectations. Thank you again for choosing Cowboy Toyota, we look forward to having you as one of our valued customers for many more years to come!

June 28, 2023

Shelly is the BEST! ! SHE'S the main reason we only do business with you. Please give her a raise!! More

by Stars Fan
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2023 -

Norm Reeves Toyota Dallas responded

Thanks for sharing your thoughts about your experience with Shelly here at Cowboy Toyota. We appreciate your business and hope to see you again soon!

June 28, 2023

The service crew is friendly and proactive. Discover I needed a new battery before taking a long trip. More

by fourleggedlife
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
CARLOS LOPEZ
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2023 -

Norm Reeves Toyota Dallas responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Cowboy Toyota.

June 22, 2023

Service is great, speedy and efficient. Shelley J is the best and the waiting rooms are very nice. Highly recommended. More

by barrywolf
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2023 -

Norm Reeves Toyota Dallas responded

Thank you for your business and this review, Barry. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 21, 2023

Excellent service. Service agent so polite, helpful & nice, he explain everything they need to do in my car. More

by Martinez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
CARLOS LOPEZ
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2023 -

Norm Reeves Toyota Dallas responded

Thanks for sharing about your experience with Cowboy Toyota. We appreciate your business and hope to see you again soon!

June 21, 2023

the service was friendly, speedy and efficient,, as per usual. The wifi in the waiting area was helpful. More

by joeterry
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2023 -

Norm Reeves Toyota Dallas responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Cowboy Toyota.

June 16, 2023

They do a great job servicing my vehicle. Costs are reasonable and explained up front. Always prompt and professional. More

by NPRunner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JOHN PENA
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2023 -

Norm Reeves Toyota Dallas responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Cowboy Toyota.

June 10, 2023

I mainly go because of Shelly who is very knowledgeable and knows how to maintain my MR2 Spyder More

by ray.vinton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2023 -

Norm Reeves Toyota Dallas responded

Thank you for your business and this review. We're happy to hear Shelly is always able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, Ray, please let us know.

June 10, 2023

Shelly is wonderful. She always takes care of me and my car. She treats everyone as if they are her only person she has to help. More

by kelly_don
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2023 -

Norm Reeves Toyota Dallas responded

It's great to hear that Shelly was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Cowboy Toyota!

May 28, 2023

Cowboy Toyota has a unique (much better than the average) and excellent treatment of their customers. This is my second visit in a number of years, with my recent purchase of a Highlander. The staff was ve More

by wb5dx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Cannon ... owner extraordinaire
May 28, 2023 -

Norm Reeves Toyota Dallas responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Cowboy Toyota.

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