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Norm Reeves Toyota Dallas - Service Center

Dallas, TX

4.5
829 Reviews

829 Reviews of Norm Reeves Toyota Dallas - Service Center

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January 10, 2025

Only problem I had was , my vehicle set up for about an hour after it had been worked on, and I wasn't let known that the work was finished. More

by LYNN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelly
Jan 10, 2025 -

Norm Reeves Toyota Dallas responded

We're grateful for your feedback, Lynn! We will address the delays you experienced in receiving your car back from our service team. Your time is valuable! Hopefully, next time, your Toyota will be ready, and you'll be told as soon as it's back in shape. Thank you for sticking with us!

January 10, 2025

Trust is the key word no more are needed in my opinion so that takes care of everything More

by chuck.tilley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2025 -

Norm Reeves Toyota Dallas responded

Your trust in our service team means a lot to us, Chuck! It confirms we're providing quality service to Toyota drivers and other customers like you. We appreciate your review and look forward to partnering with you on service in the future. Thank you!

January 10, 2025

Great service price was a bit steep. But my are was great.service was ok.the service area could uuse some more customer training . But all in all ok More

by jontiveros77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Lopez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2025 -

Norm Reeves Toyota Dallas responded

We appreciate the feedback on the prices of the services you received for your Toyota as well as our customer service. This will help us to improve our services to accommodate all of our customers. Remember to check our service specials before you come in for extra savings. Thank you!

January 10, 2025

This was a routine oil change with wheels alignment. My air pressure light was on and they did not put air in the tires. This is the first dealership that I have dealt with that does not do basic things More

by cmiles2024
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carlos Lopez
3.0
This rating includes all reviews, with more weight given to recent reviews.
John Pena
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2025 -

Norm Reeves Toyota Dallas responded

We appreciate your feedback on your oil change and wheel alignment and are disappointed that you were not satisfied. Since we value you as a customer, we encourage you to reach out to our General Manager, Bryan Haarhues, at bryan.Haarhues@normreeves.com or 945-348-0174. That way, he can address the issues you experienced. If you choose to return to our dealership, we can provide you with a five-star experience. Thank you.

January 08, 2025

My appointment went smoothly. Efficient and prompt service. Everyone was respectful and communicated what would happen, as this was my first maintenance service since purchasing More

by mn.butler
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2025 -

Norm Reeves Toyota Dallas responded

Welcome back to our dealership! We appreciate you returning and are pleased that you had a great visit. We pride ourselves on efficiency and are glad that it was delivered to you. Hope you're enjoying your new Toyota, and we'll see you for your next service check-up. Feel free to make your next appointment online. Thank you!

January 06, 2025

Shelly is fabulous. She has been our advisor for over 13 years! She always ensures that our vehicles are in tip top shape. We trust her implicitly because of her experti More

by SM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2025 -

Norm Reeves Toyota Dallas responded

That's great that you've been working with Shelly for more than 13 years! We're pleased that she gives you the type of service we strive to provide. We also appreciate the feedback about the ending of the pickup and delivery service. We will keep this in mind and see if this will be a viable option in the future. Thank you, and we look forward to many more years of partnering on the service of your car!

January 05, 2025

Shelley is a superstar. Prices seemed high though. Long wait for parts to arrive not great More

by Peterjohnwellsmd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2025 -

Norm Reeves Toyota Dallas responded

We will pass on your compliments to Shelly, Peter! Your feedback means a lot to us, so we will keep your comments in mind regarding the prices and delay in receiving parts. Make sure that you're taking advantage of our service specials, which can save you money on parts and various and seasonal services. Thank you, and we hope to see you at a future appointment!

January 05, 2025

Thank you for the good service I do recommend cowboy toyota for any service you needed More

by c.ab_10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2025 -

Norm Reeves Toyota Dallas responded

We appreciate you sticking with us even after we've switched from Cowboy Toyota to Norm Reeves Toyota of Dallas! We hope to provide the same high level of service we've been giving to customers. Thank you for coming in, and make sure that you check out our service specials before you stop by!

January 05, 2025

I appreciate the quick, easy appointment service. Antonio was friendly, efficient and took care of my car's needs More

by Cat.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio
Jan 06, 2025 -

Norm Reeves Toyota Dallas responded

That's great to hear! We assume you used our online scheduling service, which can be convenient. We're also pleased that Antonio could take care of your car's needs and make the experience pleasant. Thank you for coming by, and we'll see you next time!

January 04, 2025

Justin Auchter provided the best customer service! I will definitely keep bringing my car here. He takes excellent care of his customers! More

by cynthiak9720
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2025 -

Norm Reeves Toyota Dallas responded

Justin will be happy to read this review, Cynthia! We're happy to support you in any way we can, and we have Justin and other service advisors to thank. Thank you, too, for bringing your Toyota in for service! Remember that you can schedule a service appointment online.

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