Norm Reeves Toyota Dallas - Service Center

Service Excelence! Shelly Jackowski got me in and out in very short time even though she said it could take up to two hours. I took my Camry for it's 5,000 mile service Shelly Jackowski got me in and out in very short time even though she said it could take up to two hours. I took my Camry for it's 5,000 mile service with no appointment and she took care of me like family. She is always so personable! Her level of service to the customer is always above expectations! She is a true asset to the company. More

Shelly Jackowski is the excellent and professional service. I have a 2006 Toyota Camry, always serviced by Shelly since I bought it new. I drive long distance from NE Washington DC, and West to California fo I have a 2006 Toyota Camry, always serviced by Shelly since I bought it new. I drive long distance from NE Washington DC, and West to California for numerous time. Now I have 24,000 miles, and never a problem. She recommends all the need service to the car. I also have my son's Toyota Matrix to have Shelly do the recommended maintenance. More

I recommend only if you work with Shelley! I wrote a review a couple of weeks ago about Cowboy Toyota. It has been removed. I am doing an update as my vehicle is still in their custody. Shel I wrote a review a couple of weeks ago about Cowboy Toyota. It has been removed. I am doing an update as my vehicle is still in their custody. Shelley has kept me informed of what's going on with my vehicle and I appreciate that. More

Excellent service I have always had all service on my new vehicles purchased at Cowboy Toyota done by their service department. They always do a thorough inspection to I have always had all service on my new vehicles purchased at Cowboy Toyota done by their service department. They always do a thorough inspection to spot any problems and the work is always done right. Shelly is great to work with. More

Shelly Jackowski for Service Mgr. MVP! With about a decade of experience in retail and hospitality under my belt, I am always critical of the customer experience. I'm typically boring my wi With about a decade of experience in retail and hospitality under my belt, I am always critical of the customer experience. I'm typically boring my wife to tears when I'm on my hospitality soapbox talking about how every industry (auto, sales, medical, business, legal, etc.) would do well to adopt the principles of hospitality inherent in the restaurant industry (in the good ones, at least). I was refreshed to find exactly that type of attitude in Shelly Jackowski and the service team. I came in for an airbag recall (something that was of no charge to me), and she took it all very seriously and gave me the best possible treatment I could've received. She even gave me her cell number and called me personally to let me know the car was ready, but if I couldn't pick it up same day that I could come in the next morning. Incredibly professional, hospitable, and classy in every way. I don't recall a better customer service experience to date. Thanks, Shelly! More

Shelly is the best! I have a 2003 Toyota Land Cruiser 172,000 miles and 95% of those miles have been serviced by Shelly Jackowski and the crew at Cowboy Toyota. Top notc I have a 2003 Toyota Land Cruiser 172,000 miles and 95% of those miles have been serviced by Shelly Jackowski and the crew at Cowboy Toyota. Top notch service and attention to car and customer. That is why I keep going back to Cowboy and that is why I will buy my next Toyota at Cowboy Toyota. Thanks Shelly! More

Awesome; Shelly is great to work with. Shelly Jackowski is awesome to work with. Everyone is friendly, courteous. They got my car out quickly and it was washed without having to request i Shelly Jackowski is awesome to work with. Everyone is friendly, courteous. They got my car out quickly and it was washed without having to request it. More

Shelly & Kurtis the best! Came here after having a really bad experience at Toyota Lewisville. Shelly the service manager i worked with was so helpful and quickly figured out t Came here after having a really bad experience at Toyota Lewisville. Shelly the service manager i worked with was so helpful and quickly figured out the issue. She called in Kurtis a mechanic there (convinced he is the best mechanic in Dallas!) to get me all taken care of. Lewisville dealership said it would be 2 days before they could even LOOK at my car for a simple issue, took Shelly and Kurtis all of 30 minutes to get me completely taken care of. Amazing! Have had my Toyota for 7 years, and we will come here for any needs it has from now on. More

Poor customer service skills & disrespect I was directed to the parts department on 6/10/17 between 2:10 & 2:30 pm. I was made to feel as if I didn't matter, as a customer or a person. When I I was directed to the parts department on 6/10/17 between 2:10 & 2:30 pm. I was made to feel as if I didn't matter, as a customer or a person. When I approached the parts counter The parts guy couldn't stop watching his video on his phone long enough to wait on me or even greet me. Even after his video had ended, there was no hello or sorry for the delay. I can hardly believe I bought the truck from that dealership, but one thing for sure it's my last one. I can't purchase vehicles from dealerships where I get no respect when I come in for parts. And by the way the cashiers weren't any friendlier either. The building has been remodeled & looks great, but unfortunately some of the employees attitudes need a remake as well. This dealership will never reach it's full potential as long as attitudes such as these are a part of it. Thank you Art McGee, former Cowboy Toyota customer. More

Shelly Jackowski Shelly is great! She is always so attentive and even during the busiest times, she makes time for each of her customers. I hope Cowboy knows that Sh Shelly is great! She is always so attentive and even during the busiest times, she makes time for each of her customers. I hope Cowboy knows that She is the face of the service department and has a loyal following due to her never-ending customer care. More