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Norm Reeves Toyota Dallas - Service Center

Dallas, TX

4.9
654 Reviews

654 Reviews of Norm Reeves Toyota Dallas - Service Center

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March 11, 2020

Justin is the best I called Justin with a problem. He is so personal and makes sure I feel safe in my vehicle. Give him a bonus or raise. Tillie Perkins More

by trjperkins
Customer Service
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2020 -

Norm Reeves Toyota Dallas responded

Thank you for coming to Cowboy Toyota for servicing of your vehicle. We are glad that Justin provided great customer service.

March 11, 2020

SHELLY IS THE BEST Shelly knows my RAV4 and I enjoy seeing her working. She takes good care of her customers. Shelly called me back even though I left no message, now More

by dianaaguilera
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2020 -

Norm Reeves Toyota Dallas responded

We appreciate knowing that Shelly always provides great customer service. Thank you for coming to Cowboy Toyota and trusting us with your Rav4.

March 10, 2020

I LOVE COWBOY TOYOTA!!! Cowboy always goes above and beyond! They took an incredibly stressful situation for me and turned it around in a positive way. I walked away with a More

by rkoonsman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John and the ladies/gentlemen at the service counter.
Mar 21, 2020 -

Norm Reeves Toyota Dallas responded

We are so glad that we were able to help with your stressful situation. Thank you for bringing your vehicle to Cowboy Toyota. We look forward to servicing your vehicle again.

March 09, 2020

No Results ... Yet I had gone to Cowboy Toyota to have the key fob to my Corolla checked; its battery died and I'd inserted a fresh one, but the key became inoperative. More

by ToyDriver
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Leesha Barnes, plus two guys from Parts whom I can't remember the names of.
Mar 21, 2020 -

Norm Reeves Toyota Dallas responded

We look forward to seeing you back at Cowboy Toyota to get your key taken care of. Thank you.

March 07, 2020

Great service Shelly does a super job. I totally trust her to have the correct and necessary maintenance performed on both my Avalon and Camry. Excellent shop work. More

by tomd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
Mar 21, 2020 -

Norm Reeves Toyota Dallas responded

We are happy to know that Shelly provides excellent customer service for your vehicles. Thank you for coming to Cowboy Toyota.

March 06, 2020

Relief! I recently moved back to the metroplex and my first stop was to take my car to get serviced at Toyota of Plano - where I bought the vehicle originally More

by Professor Clark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2020 -

Norm Reeves Toyota Dallas responded

We are so glad that you took a chance and trusted your vehicle with the Service Department at Cowboy Toyota. We look forward to servicing your car again. Thank you!

March 06, 2020

Total Satisfaction . .. I have owned Toyotas purchased elsewhere and also at Cowboy Toyota. I currently own a 2014 Acura RDX and my wife drives a Camry XSE which she loves w More

by john H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
Mar 21, 2020 -

Norm Reeves Toyota Dallas responded

We are so glad that Shelly provided top notch customer service. We appreciate you bringing your cars to Cowboy Toyota for service. See you next time!

March 03, 2020

Too easy!!! Cowboy Toyota always working hard to make it easy for me!!! I would like to thank you all from the first stop which is sales all the way to getting my More

by Lorena
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2020 -

Norm Reeves Toyota Dallas responded

We appreciate knowing that you always have a pleasant experience whether it be sales or service at Cowboy Toyota. Thank you and see next time!

March 03, 2020

They have always provided me with prompt, courteous and professional service They always explain the work, the time it will take, always with interest in the customer (me) More

by Pzevallos
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2020 -

Norm Reeves Toyota Dallas responded

Thank you for letting us know that you always receive top notch customer service at Cowboy Toyota. We appreciate you trusting your vehicle with our dealership.

March 03, 2020

Outstanding Service As Usual Service rep met me as I pulled in. Very pleasant personality. As usual, the waiting area was very clean with really good coffee! 10,000 mile servic More

by Terry B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leesha Barnes
Mar 11, 2020 -

Norm Reeves Toyota Dallas responded

We appreciate knowing that you received outstanding customer service in our Service Department. Glad we got you in and out in a timely manner. See you next time at Cowboy Toyota.

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