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Norm Reeves Toyota Dallas - Service Center

Dallas, TX

4.9
647 Reviews

647 Reviews of Norm Reeves Toyota Dallas - Service Center

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March 03, 2020

Too easy!!! Cowboy Toyota always working hard to make it easy for me!!! I would like to thank you all from the first stop which is sales all the way to getting my More

by Lorena
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2020 -

Norm Reeves Toyota Dallas responded

We appreciate knowing that you always have a pleasant experience whether it be sales or service at Cowboy Toyota. Thank you and see next time!

March 03, 2020

They have always provided me with prompt, courteous and professional service They always explain the work, the time it will take, always with interest in the customer (me) More

by Pzevallos
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2020 -

Norm Reeves Toyota Dallas responded

Thank you for letting us know that you always receive top notch customer service at Cowboy Toyota. We appreciate you trusting your vehicle with our dealership.

March 03, 2020

Outstanding Service As Usual Service rep met me as I pulled in. Very pleasant personality. As usual, the waiting area was very clean with really good coffee! 10,000 mile servic More

by Terry B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leesha Barnes
Mar 11, 2020 -

Norm Reeves Toyota Dallas responded

We appreciate knowing that you received outstanding customer service in our Service Department. Glad we got you in and out in a timely manner. See you next time at Cowboy Toyota.

March 03, 2020

Great service at this dealership. Sales service and parts. Very user friendly. My service adviser showed great expertise and my vehicle was ready in less than an hour. More

by Texman02
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2020 -

Norm Reeves Toyota Dallas responded

We like hearing that you received great service at Cowboy Toyota. Thank you for coming to our dealership and letting us take good care of your vehicle.

March 01, 2020

Our service was handled very quickly.We had some extra work needed,but the service tech explained it to us.We conks not do all of the things needed.She offered to do some today and the rest on our next vi More

by txjlewis
Recommend Dealer
Yes
Employees Worked With
Scott Henderson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Garcia
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Raul Flores
Mar 11, 2020 -

Norm Reeves Toyota Dallas responded

We are so glad your service appointment was handled in a timely manner. We appreciate you trusting your vehicle with our Service Department. We look forward to finishing up on your next visit to Cowboy Toyota.

February 29, 2020

Excellent customer service. Carlos Lopez, the service Excellent customer service. Carlos Lopez, the service advisor was friendly, very informative and helpful. I will definitely be going back anytime More

by arodriguez
Recommend Dealer
Yes
Employees Worked With
Carlos Lopez
Mar 10, 2020 -

Norm Reeves Toyota Dallas responded

We are so glad that you received excellent customer service from Carlos. We look forward to servicing your truck again at Cowboy Toyota's Service Department.

February 27, 2020

Excellent Service I have purchased my vehicles at this dealership several times, I wouldn’t think of going anywhere else. Service is great. Why isn’t Shelly on the lis More

by dlbrosztexasblondrn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shellly Jackowski
Mar 08, 2020 -

Norm Reeves Toyota Dallas responded

We appreciate your repeat car business with Cowboy Toyota. We want to be your dealership for sales and service.

February 27, 2020

Shelly is Wonderful I have Cowboy service my car because of Shelly. She is the best Service advisor. I have had a chance to watch her work with other customers. She tr More

by kelly_don
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shelly K
Mar 08, 2020 -

Norm Reeves Toyota Dallas responded

Thank you for letting us know that Shelly always provides excellent customer service. We appreciate you continuing to come to Cowboy Toyota for servicing your vehicle.

February 27, 2020

Excellent Service As usual Shelly makes me feel better about taking my vehicle to the dealership! She is the best and I would not consider going to anyone else. Her nam More

by JKR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
Mar 10, 2020 -

Norm Reeves Toyota Dallas responded

Thank you for your kind words about the customer service you always receive from Shelly in our Service Department. We hope to always have the privilege of taking care of your vehicle at Cowboy Toyota.

February 27, 2020

Great Service! My adviser was the best! The associate was very warm and attentive. Oscar was great! He gave me a ride to EL Fenix while my vehicle was being servi More

by txguy2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leesa
Mar 10, 2020 -

Norm Reeves Toyota Dallas responded

We are so glad to hear that you received the best customer service from Oscar at Cowboy Toyota's Service Department. We look forward to servicing your vehicle again when it's time. Thank you.

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