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Norm Reeves Toyota Dallas - Service Center

Dallas, TX

4.9
659 Reviews

659 Reviews of Norm Reeves Toyota Dallas - Service Center

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August 13, 2020

Oil change, very happy with service Justin makes routine stuff easy. Drop if off, get a text message or call letting me know it's done, then he ran my credit card when there was a long More

by dsywakguy1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2020 -

Norm Reeves Toyota Dallas responded

We are so glad that Justin provided great customer service. Thank you for letting us know that your experience in our Service Department was easy and efficient. We look forward to seeing you again at Cowboy Toyota!

August 09, 2020

Recall work Excellent customer service with shelley. She went above and beyond. They had our car in and out faster than expected. I highly recommend this adviser. More

by Wer2js
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2020 -

Norm Reeves Toyota Dallas responded

We are so glad you received excellent customer service from Shelly. Thank you for bringing your car to Cowboy Toyota for service. See you next time!

August 07, 2020

Shelley is an excellent service advisor I have worked with Shelley for several years and she is the best. Follows up with great care. She knows each process and can explain it in "laymen's More

by pamgarnett2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aug 10, 2020 -

Norm Reeves Toyota Dallas responded

We appreciate you always coming to Shelly for servicing of your vehicle. The Cowboy Toyota Service Department will continue to take good care of your vehicle each and every time.

August 06, 2020

Basic service on 2018 4Runner Always great service at Cowboy Toyota, knowledgeable and friendly staff. Overall facility is very clean. The work was completed in the estimated tim More

by williamcformeca
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2020 -

Norm Reeves Toyota Dallas responded

We appreciate knowing that you always receive great customer service from our Service Department team at Cowboy Toyota. We will continue to take good care of your vehicle.

August 06, 2020

Excellent Customer Service Shelly never fails to provide the BEST customer service. Always informative, friendly and knowledgeable. Cowboy Toyota is definitely the best dealer More

by gomezs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2020 -

Norm Reeves Toyota Dallas responded

We are so glad that you always receive the best customer service from Shelly. Cowboy Toyota appreciates the compliment and we look forward to servicing your vehicle again.

August 06, 2020

Scheduled tune-ups for two cars (2012 Prius and 2010 Camry) Shelly Jackowski is THE BEST!!!! Not only does she remember us every time we call (which is amazing, considering how many customers she assists!), sh More

by mbowles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2020 -

Norm Reeves Toyota Dallas responded

Thank you for trusting Cowboy Toyota with servicing your vehicles. We appreciate hearing that Shelly always provides top notch customer service. See you next time!

August 05, 2020

It was the first time we bought a car in Dallas. They provided a very kind and thoughtful service. Our family is very satisfied. Thanks all! More

by Mas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Liane Mann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tobias Fulton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2020 -

Norm Reeves Toyota Dallas responded

We are so glad that you had such a great car buying experience in Dallas at Cowboy Toyota. We appreciate you choosing our dealership. Enjoy your new car!

August 04, 2020

COVID safe service I dropped my RAV4 off for service, everyone was masked, plenty of hand sanitizer available. My wife picked me up, and dropped me off the next day. N More

by My2ndRAV4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2020 -

Norm Reeves Toyota Dallas responded

Thank you for letting us know that your experience with our Service Department was such a good one. We are glad you trusted Cowboy Toyota to take good care of your Rav4.

August 02, 2020

Great and responsive service Found my 2017 Toyota Avalon "dead as a doornail" in my garage on Saturday morning. Called Cowboy Toyota, explained the situation and asked if I could More

by webe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2020 -

Norm Reeves Toyota Dallas responded

We are so happy to hear that you had great customer service from our Service Department team at Cowboy Toyota. We look forward to seeing you next time when your car is ready for its next check up.

July 31, 2020

It was easy, fast, and helpful. The employees were polite. Although this 25 word minimum in the review is a bit unnecessary and inconvenient. Okay More

by Lisa.teague
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
BOBBIE ADKINS
Aug 03, 2020 -

Norm Reeves Toyota Dallas responded

We appreciate you taking the time to review Cowboy Toyota. We are glad that you received great customer service. Thank you!

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