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Norm Reeves Toyota Dallas - Service Center

Dallas, TX

4.9
647 Reviews

647 Reviews of Norm Reeves Toyota Dallas - Service Center

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September 22, 2021

Shelly is the best! She always takes care of me and makes sure everything goes well. More

by swanface
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2021 -

Norm Reeves Toyota Dallas responded

Thank you so much for your kind words for Shelly, and for taking the time to leave us this wonderful feedback!

September 20, 2021

I had an appointment at 1 o’clock and was taken care of before 1 o’clock. I had signed up for an oil change and had no pressure to add anything to it. Complete evaluation was done with your oil change with More

by FrankR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
BOBBIE ADKINS
Sep 20, 2021 -

Norm Reeves Toyota Dallas responded

Thank you for taking the time, Frank, to share your thoughts on working with our service team. We're glad to hear we delivered such a great experience!

September 14, 2021

The procedures were completed ahead of schedule and the car wash was a surprise. I appreciated the appointment only routine as the waiting room was not crowded. I also shopped around for a new car while I More

by jkelley
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
CARLOS LOPEZ
5.0
This rating includes all reviews, with more weight given to recent reviews.
JOHN PENA
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David "DJ" Jones
Sep 14, 2021 -

Norm Reeves Toyota Dallas responded

It's great to hear that David, Carlos and John were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Cowboy Toyota!

September 05, 2021

Service drive and waiting area was clean and well-maintained. Service advisor Shelly Jackowski was friendly and attentive. Six month service was completed promptly and I was on my way in under More

by js
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2021 -

Norm Reeves Toyota Dallas responded

We appreciate your business and our team looks forward to serving you again soon!

September 05, 2021

Everything is ALWAYS amazing at Cowboy Toyota service. They are the best, and I have made the rounds. My service advisor never pressures me, but is very informative about what services I might need. The More

by toyotafam3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JACOB FEGRAEUS
Sep 07, 2021 -

Norm Reeves Toyota Dallas responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

September 03, 2021

This dealership is honest and treats you fairly. Shelly always makes you feel like a valued customer. It’s the only dealership I will go to for service and to purchase cars. More

by tailora
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2021 -

Norm Reeves Toyota Dallas responded

Thank you for choosing Cowboy Toyota, your feedback and rating mean a lot to us. We're glad Shelly and the team were able to help, and we hope to see you again!

August 27, 2021

New and state of the art function!! Everyone is always friendly and helpful. Professional service is the standard and I know because I have been coming in for service here the past 11 years!! More

by TG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2021 -

Norm Reeves Toyota Dallas responded

Thank you for sharing your thoughts about your experience with Cowboy Toyota. We appreciate your business and look forward to seeing you again soon!

August 24, 2021

Excellent experience - very efficient and knowledgeable staff. Great facility. Solved my issue quickly and did a great job explaining all of my options. Would definitely use them again. More

by MS
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2021 -

Norm Reeves Toyota Dallas responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Cowboy Toyota.

August 23, 2021

Wonderful, clean, spacious waiting areas. I had some bird droppings on the windshield, and the free wash removed them. More

by pat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2021 -

Norm Reeves Toyota Dallas responded

Pat, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

August 22, 2021

Shelly in service is great. She always keeps you informed and won't try to get you to do unnecessary services. More

by jas.mckinney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2021 -

Norm Reeves Toyota Dallas responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Shelly met your expectations. Thank you for choosing Cowboy Toyota. We look forward to having you as one of our valued customers for many more years to come!

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