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Norm Reeves Toyota Dallas - Service Center

Dallas, TX

4.9
659 Reviews

659 Reviews of Norm Reeves Toyota Dallas - Service Center

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October 29, 2021

The service I receive at Cowboy Toyota is always top-notch, and Billy makes everything so convenient by picking up by car at work and bringing it back to me by the end of the day. I love everything More

by RLR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Billy Goss
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 01, 2021 -

Norm Reeves Toyota Dallas responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Cowboy Toyota!

October 22, 2021

Leesha Barnes and staff are great! Always get great service! I will always bring my cars here and my next car purchase will be from here! More

by GORTA22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
LEESHA BARNES
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Oct 24, 2021 -

Norm Reeves Toyota Dallas responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

October 19, 2021

John was very helpful and made the diagnosis for my C-HR quite fast. I was very worried I had broken my car and talked of how badly I treat it in general. He then told me that I had only run out of gas, and More

by Seth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JOHN PENA
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 20, 2021 -

Norm Reeves Toyota Dallas responded

Thank you for the 5 star review, Seth! We appreciate your business and our team looks forward to serving you again soon!

October 16, 2021

I enjoy bringing my 2018 Tacoma to cowboy Toyota because the service I get from Jacob is extraordinary. He is very personable and a joy to work with. More

by Charliepickrell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JACOB FEGRAEUS
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Oct 18, 2021 -

Norm Reeves Toyota Dallas responded

Charlie, Thanks for sharing your thoughts about your experience with Cowboy Toyota. Jacob and our team appreciate your business and hope to see you again soon!

October 16, 2021

Service done: in a time efficient manner , I was pleased at how fast everything was done very professional ! Great team work! More

by Scorpio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
LEESHA BARNES
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Oct 18, 2021 -

Norm Reeves Toyota Dallas responded

Thank you for choosing Cowboy Toyota, your feedback and rating mean a lot to us. We're glad Leesha was able to help, and we hope to see you again!

October 14, 2021

Everyone is always friendly and Shelly J. Is just outstanding! She is very responsive and has been my service advisor for every Toyota I've owned. I've owned a Camry, Avalon, and currently RAV 4. Ser More

by Iberiasclark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 15, 2021 -

Norm Reeves Toyota Dallas responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Shelly and our team here at Cowboy Toyota.

October 09, 2021

Service was done ahead of schedule. Will recommend them to friends and will use them for next service. More

by NV Bob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 10, 2021 -

Norm Reeves Toyota Dallas responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

October 06, 2021

Shelly jackowski was excellent. She told me what I had to do. She explained why. She was sharp and very nice. More

by Userbwhite
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 06, 2021 -

Norm Reeves Toyota Dallas responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Shelly to be a positive one at Cowboy Toyota. Please don't hesitate to reach out if you need anything else.

October 06, 2021

My service advisor took excellent care of me. Shelly’s very responsive and kept me well informed and took care of every detail More

by billmantz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 07, 2021 -

Norm Reeves Toyota Dallas responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

October 01, 2021

thank you Cowboy Toyota for a positive experience with thank you Cowboy Toyota for a positive experience with my 1st 5,000 mile check up .. Ms Bobbie Adkins ( service tech ) was very courteous and frie More

by Jack Lewis
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
BOBBIE ADKINS
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Oct 03, 2021 -

Norm Reeves Toyota Dallas responded

Thank you, Jack, for letting us know what a great job our staff did in servicing your vehicle! We pride ourselves on our great customer service and work to make sure that our dealership is a place where everyone is treated fairly.

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