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Norm Reeves Toyota Dallas - Service Center

Dallas, TX

4.9
647 Reviews

647 Reviews of Norm Reeves Toyota Dallas - Service Center

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August 31, 2022

Shelly was awesome. And she always is. Bright. Attentive. Helpful. Supportive. Explains things in a way I can understand them. Offers options. Honest and trusting. One o More

by Robert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2022 -

Norm Reeves Toyota Dallas responded

Thank you, Robert. We are very happy to hear that Shelly provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 30, 2022

Shelly Jackowski is great! She has always taken care of my serice needs over the years I've been with Cowboy Toyata someone that can't be replaced! More

by j.makros
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2022 -

Norm Reeves Toyota Dallas responded

Thank you so much for your kind words for Shelly, and for taking the time to leave us this wonderful feedback!

August 27, 2022

Shelley is awesome as always! Level of trust, honesty, and service Is unsurpassed and will keep us coming back. Thank you. More

by Pearl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2022 -

Norm Reeves Toyota Dallas responded

Pearl, It's great to hear that Shelly was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Cowboy Toyota!

August 23, 2022

Billy Goss is AMAZING! Shelly is almost as good as Billy!! Both should be commended for outstanding service. More

by Russellgardiner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2022 -

Norm Reeves Toyota Dallas responded

Russell, Thank you for taking the time to share your feedback with us. Billy, Shelly, and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

August 12, 2022

Carlos was very helpful as a service advisor. Facility was very clean and inviting. Cashier was pleasant and helpful. More

by Sti3030
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
CARLOS LOPEZ
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2022 -

Norm Reeves Toyota Dallas responded

We appreciate your business and our team looks forward to serving you again soon!

August 10, 2022

My service rep harvon (Sp) went out of his way to help me. His customer service was so great it’ll make me a loyal customer More

by judson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harvon
Aug 10, 2022 -

Norm Reeves Toyota Dallas responded

Thank you for choosing Cowboy Toyota. We appreciate your great feedback and five-star rating. We're glad we were able to help, and we hope to see you again!

July 31, 2022

The dealership service associate was wonderful in letting me know what was going on with the vehicle and partnering with my warranty company to see whether it will be covered. More

by kellyldent
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JACOB FEGRAEUS
Aug 01, 2022 -

Norm Reeves Toyota Dallas responded

Kelly, thank you for sharing your thoughts about your experience with Cowboy Toyota. We appreciate your business and hope to see you again soon!

July 30, 2022

I have been a customer of this dealership since 1998, when I bought our Tacoma PreRunner, which is still running fine. Everyone at this dealership cares about their customers; that is why I keep coming More

by sarcar
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2022 -

Norm Reeves Toyota Dallas responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Cowboy Toyota. We look forward to seeing you next time!

July 29, 2022

Service was prompt. Shelly had me in and out quickly, and even found a way to save me some money. More

by pegroark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2022 -

Norm Reeves Toyota Dallas responded

Thank you for your business and this review. We're happy to hear Shelly and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

July 28, 2022

Shelly takes great care of me and my car! All staff that I have met are friendly and Cary a smile. More

by rrash3112
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2022 -

Norm Reeves Toyota Dallas responded

Thank you for the kind words for our service department! Shelly and our team look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

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