Norm Reeves Toyota Dallas - Service Center

We had a scheduled appointment and it still took an hour and a half. I asked the service advisor if we should reschedule. He said no. It was 80 dollars for just an oil change. They parked the car out f and a half. I asked the service advisor if we should reschedule. He said no. It was 80 dollars for just an oil change. They parked the car out front in the parking lot instead of under the roof. I was keeping watch in that location. My husband went out to the parking lot and found the car himself. I went to get the keys and Tony had a customer. I went to the cashier to check out and they said that I had to go to my advisor. Tony had several other keys at his desk. Waiting this long and the vehicle sitting out front really was uncalled for. More

Carlos and team were awesome by getting my car in and out of the service recall in a timely manner for the holidays. They also provided me with a loaner for convenience to me and my family of the service recall in a timely manner for the holidays. They also provided me with a loaner for convenience to me and my family More

Justin Auchter has always done a good job of communicating and always comes across as very customer focused. communicating and always comes across as very customer focused. More

Shelly Jackowski is always professional and very pleasant to work with… she makes the maintenance of my car very easy!!! pleasant to work with… she makes the maintenance of my car very easy!!! More

Shelly is the reason I keep coming to this dealership. She is a value add to the service department. Take care of her because she is loyal to the customer. That’s where integrity starts She is a value add to the service department. Take care of her because she is loyal to the customer. That’s where integrity starts More

My wife and son might use your dealership but I will never use your company again. You might want to focus on customer service, not with the new hires but with the longtime employees who find customer never use your company again. You might want to focus on customer service, not with the new hires but with the longtime employees who find customers to be a hassle. More

Shelly always addresses my concerns with my vehicle and I can always depend on her guidance for needed repairs and maintenance. can always depend on her guidance for needed repairs and maintenance. More

I was concerned that service at the new dealership might be inferior to Cowboy Toyota, but I was very satisfied with the experience at Norm Rieves. be inferior to Cowboy Toyota, but I was very satisfied with the experience at Norm Rieves. More

fast and easy , he explain all the process , good prices and good service all recomended and good service all recomended More

Associates were friendly, caring, knowledgeable, and informative about the wellness of my cars needs. This is my go to place for great service. informative about the wellness of my cars needs. This is my go to place for great service. More