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Norm Reeves Toyota Dallas - Service Center

Dallas, TX

4.9
659 Reviews

659 Reviews of Norm Reeves Toyota Dallas - Service Center

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December 27, 2022

Shelley is always great, she got me in and out pretty fast. They always explain what they are doing and what services your car need. More

by GORTA22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : LEESHA BARNES
Dec 27, 2022 -

Norm Reeves Toyota Dallas responded

Thank you for choosing Cowboy Toyota. Your feedback and rating mean a lot to us. We're glad that Shelly was able to help, and we look forward to seeing you again!

December 21, 2022

I like how I'm treated. Respectful and very informative. You don't over sale I appreciate that.thank you More

by Gfisher6336
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2022 -

Norm Reeves Toyota Dallas responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

December 19, 2022

I'm still driving out of my way to Cowboy Toyota because I still feel that I can trust them. I have a 12yr old vehicle, and as a single woman, it is essential that my vehicle stays in good condition and saf More

by Miz. C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2022 -

Norm Reeves Toyota Dallas responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Justin and our team, and we look forward to working with you again.

December 17, 2022

Good dealership that has a clean facility while waiting. Quick and efficient service of vehicle. More

by Mk7
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : BOBBIE ADKINS
Dec 18, 2022 -

Norm Reeves Toyota Dallas responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

December 05, 2022

The location is in close proximity of where we live. My wife and I have used Cowboy Toyota for several years. The service is excellent. Ms. Bobbie Adkins consistently demonstrates customer service at an More

by bsjeezy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
BOBBIE ADKINS
Dec 06, 2022 -

Norm Reeves Toyota Dallas responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Bobbie and the team met your expectations. Thank you for choosing Cowboy Toyota, we look forward to having you as a valued customer for many years to come!

December 03, 2022

Excellent customer service is the norm at Cowboy Toyota. I am a loyal customer for the past 10 years!! More

by TG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2022 -

Norm Reeves Toyota Dallas responded

Thank you for choosing Cowboy Toyota. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

November 29, 2022

DJ was especially helpful, but it looks as if the service crew did a great job as well. Thanks to all More

by robclare57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DJ Ahmed, Service Advisor
Nov 30, 2022 -

Norm Reeves Toyota Dallas responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Cowboy Toyota.

November 26, 2022

Shelly is great. I have always received excellent service at Cowboy Toyota. They have performed all of the service on my vehicle. More

by David18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2022 -

Norm Reeves Toyota Dallas responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, David, and don't hesitate to let us know if we can be of further assistance.

November 11, 2022

The Service Department has been amazing. Agape Home Health's fleet of vehicles are all Toyotas. All of our servicing and other needs have been taken care of by this location. People like More

by isaac.abraham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
BOBBIE ADKINS
Nov 13, 2022 -

Norm Reeves Toyota Dallas responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, Isaac, and we're happy to hear that we met your expectations. Thank you again for choosing Cowboy Toyota, we look forward to having you as one of our valued customers for many more years to come!

November 06, 2022

I took my car in for service. I have to say everything went well. Everyone I came in contact with was very helpful. I did not have to wait long for the type of service I had. I wa More

by dorrisaj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : D.J. Ahmed
Nov 07, 2022 -

Norm Reeves Toyota Dallas responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Cowboy Toyota!

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