Norm Reeves Toyota Dallas - Service Center

Attempted to make appointment for my Highlander, found out that the advisor that I had used in the past was no longer there. Referred to a female advisor named Bobbie. After a few hours, I called back a out that the advisor that I had used in the past was no longer there. Referred to a female advisor named Bobbie. After a few hours, I called back and found out she was no longer there. I requested that Justin, the Service Manager call me, but still no response. I'm not sure what prompts the service manager to return your call because I am still waiting. Leesha had all of my information on file, my discounts, etc of which I would prefer not to have to repeat. Leesha was very good in responding to any concerns and providing additional helpful information. More

The service advisor is great to deal with as always. Thank you for your dedication in answering all the questions. Thank you for your dedication in answering all the questions. More

very good service from Harveen and the service group. I appreciate the quick turnaround and response time for questions. I appreciate the quick turnaround and response time for questions. More

Excellent techs keep me informed on what is going on. My regular tech Shelly was out,but Justin handled everything quickly. My regular tech Shelly was out,but Justin handled everything quickly. More

Jacob is great. He has taken care of my truck for years. I pull up, he comes to greet me, asks about any issues then get me in a loaner & away I go.... Boom. He has taken care of my truck for years. I pull up, he comes to greet me, asks about any issues then get me in a loaner & away I go.... Boom. More

Prompt service, courteous employees,fast service,less expensive charges , will continue to visit this place expensive charges , will continue to visit this place More

Excellent, professional and friendly customer service, thank you Cowboy Toyota. I will continue to take my vehicle there for servicing. thank you Cowboy Toyota. I will continue to take my vehicle there for servicing. More

Service Dept. is why I stay with Cowboy even though I've moved an hour away. is why I stay with Cowboy even though I've moved an hour away. More

Excellent customer service. Shelly is very knowledgeable, friendly and dependable. She clearly explain what is done now and future service. Shelly thanks! Shelly is very knowledgeable, friendly and dependable. She clearly explain what is done now and future service. Shelly thanks! More

Great service and great advice. Helped me find exactly what I needed. Amazing experience, would recommend. Helped me find exactly what I needed. Amazing experience, would recommend. More