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Norm Reeves Toyota Dallas - Service Center

Dallas, TX

4.5
829 Reviews

831 Reviews of Norm Reeves Toyota Dallas - Service Center

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December 30, 2024

Shelly has taken care of our Avalon since we purchased it in 2015. She is professional and dependable. We are looking forward to top notch Dealer service through Shelly. More

by dfwellman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2025 -

Norm Reeves Toyota Dallas responded

We're glad to hear that you and your Avalon are till going strong! Shelly's expertise is always appreciated, and we're proud to have her as part of the team. We know you have lots of travel planned, and our team will make sure your car is ready for it!

December 30, 2024

It is always a pleasure working with Justin. He is very kind and courteous. He makes sure that I understand the repairs that my vehicle needs and all costs involved. More

by ktza04
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2025 -

Norm Reeves Toyota Dallas responded

Thanks so much for sharing your experience with us! Glad Justin has earned your trust!

December 29, 2024

Great. Quick. Easy. Not a long wait. Friendly staff. It made for a smooth experience More

by blickgary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2025 -

Norm Reeves Toyota Dallas responded

Getting you back out on the road quickly is always our goal. Thanks for rating us 5 stars; it helps us know when we're on the right track!

December 29, 2024

It was good experience with them. I got car return at timely manner.explained everything and fixed good. Thanking for taking care More

by Alexander
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2025 -

Norm Reeves Toyota Dallas responded

You're very welcome, Alexander! Our team is happy to have you as a part of our dealership family. You can count on us any time you need precision auto service!

December 28, 2024

Shelly is awesome she always takes very good care of our vehicles and us. Shelly is why I come there to service my vehicles. More

by MATTSEVERANCE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2025 -

Norm Reeves Toyota Dallas responded

Thanks for taking the time to review us, Matt! Shelly is always going the extra mile and working hard to take great care of our customers. We're happy to learn that your experience earned a perfect 5 stars!

December 28, 2024

Shelley is nothing short of AMAZING. She communicates every step of the way and is fantastic at her job. More

by jenndawkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2025 -

Norm Reeves Toyota Dallas responded

Shelly is a certified MVP on our team! Between friendly attitude and the depth of her expertise, we're honored to have her aboard. Thanks for rating her and our team 5 stars!

December 28, 2024

Agent was great. Informed me about warranty details i was unaware about. Quick service. If there was anything for improvement visit Street Toyota of Amarillo or North More

by javi.harley1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2025 -

Norm Reeves Toyota Dallas responded

Thank you for sharing your feedback, Javi! We're happy to hear our team took great care of you. We hope to see you again soon to make sure all your auto needs are met!

December 27, 2024

People are great to work with but the prices no longer any better than high Dealer service centers. They always were most reasonable….no longer. More

by LIPPAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2025 -

Norm Reeves Toyota Dallas responded

Glad to hear you enjoy working with our staff, that means a lot to us! We'd be happy to discuss pricing with you, if you desire. We always aim to provide transparent pricing, and look forward to the opportunity to explain any specific costs in further detail.

December 27, 2024

I’m always treated with respect, and the service is always quick I’m in and out and I’m always Updated if any other service that I need on my car. More

by Kathy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2025 -

Norm Reeves Toyota Dallas responded

Thank you for choosing us for your service needs, Kathy! Our crew is happy to help any time you need us. We hope to see you again soon- safe travels until then!

December 26, 2024

My tire pressure light came on. I stopped to get them aired up. Sadly Santa brought me a nail in the tire. It was fixed and I was on my way. Good service. This happened More

by Schultz.pam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harveen Toor
Jan 03, 2025 -

Norm Reeves Toyota Dallas responded

Glad we were able to get you in and out quickly this holiday season! Hopefully, Santa brought you some more pleasant presents on the 25th ;)

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