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Norm Reeves Toyota Dallas - Service Center

Dallas, TX

4.9
659 Reviews

659 Reviews of Norm Reeves Toyota Dallas - Service Center

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May 21, 2023

Shelly has handled most of the service visits on my car, and she is the reason I keep coming back. Sje's professional, knowledgeable, helpful, and most of all, I trust her. More

by miriamndls
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 22, 2023 -

Norm Reeves Toyota Dallas responded

Thank you, Miriam! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Cowboy Toyota, we look forward to having you as one of our valued customers for many more years to come!

May 20, 2023

Mr. Lopez came threw us us on out last service. My wife lost the sales reciept some ware between the dealer service and home. Carlos reprinted the reciept for us. We appreciated his understanding. Thanks a More

by macdon3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
CARLOS LOPEZ
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 22, 2023 -

Norm Reeves Toyota Dallas responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Carlos and the team met your expectations. Thank you for choosing Cowboy Toyota, we look forward to having you as a valued customer for many years to come!

May 18, 2023

Justin always does a fantastic job for us. Couldn’t be happier with the service and the flexibility that your team provides. Thank you. More

by Shollenc
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 19, 2023 -

Norm Reeves Toyota Dallas responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Cowboy Toyota!

May 03, 2023

Great service, and always very friendly and attentive to my needs. Shelly did a great job !! More

by Smokey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 03, 2023 -

Norm Reeves Toyota Dallas responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

May 03, 2023 -

Smokey responded

Great place to service your vehicles

April 30, 2023

My service light came on. I took it in and got additional needed service done as well. Thanks, Shelly, for keeping my 2015 Avalon in great shape on the road. More

by avisbrown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 01, 2023 -

Norm Reeves Toyota Dallas responded

Avis, Thanks for sharing about your experience working with Shelly here at Cowboy Toyota. We appreciate your business and hope to see you again soon!

March 30, 2023

Always dependable service department. The express oil change is a nice feature. My service advisor Shelly Jackowski is the best and always treats you as the valued customer that you are. More

by BUDTEX
Recommend Dealer
Yes
Employees Worked With
Liane Mann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Breaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 31, 2023 -

Norm Reeves Toyota Dallas responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Shelly and our team met your expectations. Thank you for choosing Cowboy Toyota, we look forward to having you as a valued customer for many years to come!

March 30, 2023

Ronnie was a pleasure to work with and make this 2 car deal happen for me and my daughter!! We're both very excited and satisfied with our new vehicles!!! More

by mary.horton21
Service Time
Recommend Dealer
Yes
Employees Worked With
Richard Breaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronnie Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JACOB FEGRAEUS
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Mar 31, 2023 -

Norm Reeves Toyota Dallas responded

Thank you so much for choosing our dealership! Congrats on your new purchases, and let us know if we can be of any more assistance!

March 21, 2023

The service department has always taken excellent care of my care! Shelley is a great service representative! More

by margaretlindsey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 22, 2023 -

Norm Reeves Toyota Dallas responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Shelly and our team, and we look forward to working with you again.

March 21, 2023

David was very patient and understanding helped me get the best deal possible very satisfied More

by pablojosuecedillos
Recommend Dealer
Yes
Employees Worked With
David Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 22, 2023 -

Norm Reeves Toyota Dallas responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that David and the team met your expectations. Thank you for choosing Cowboy Toyota!

February 22, 2023

As always, the service was fast, professional and thorough. Justin is so nice about letting me know what's needed and how long it will take. Great service! More

by marysolis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 22, 2023 -

Norm Reeves Toyota Dallas responded

Thank you for the kind words for Justin and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

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