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Norm Reeves Toyota Dallas - Service Center

Dallas, TX

4.9
647 Reviews

647 Reviews of Norm Reeves Toyota Dallas - Service Center

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February 17, 2023

very good service from Harveen and the service group. I appreciate the quick turnaround and response time for questions. More

by david
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harveen Toor
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Feb 18, 2023 -

Norm Reeves Toyota Dallas responded

Thank you for your business and this review. We're happy to hear that Harveen and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

February 16, 2023

Excellent techs keep me informed on what is going on. My regular tech Shelly was out,but Justin handled everything quickly. More

by txjlewis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : LEESHA BARNES, BOBBIE ADKINS
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Feb 17, 2023 -

Norm Reeves Toyota Dallas responded

Thank you so much for taking the time to leave us a five-star rating. We truly appreciate your business here at Cowboy Toyota.

February 06, 2023

Jacob is great. He has taken care of my truck for years. I pull up, he comes to greet me, asks about any issues then get me in a loaner & away I go.... Boom. More

by boz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JACOB FEGRAEUS
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Feb 06, 2023 -

Norm Reeves Toyota Dallas responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Jacob and our team, and we look forward to working with you again.

January 18, 2023

Prompt service, courteous employees,fast service,less expensive charges , will continue to visit this place More

by carlatjavier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JOHN PENA
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 18, 2023 -

Norm Reeves Toyota Dallas responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Carla, and it's great to hear about your excellent experience here at Cowboy Toyota.

January 17, 2023

Excellent, professional and friendly customer service, thank you Cowboy Toyota. I will continue to take my vehicle there for servicing. More

by John Hernandez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Harveen Toor
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Jan 18, 2023 -

Norm Reeves Toyota Dallas responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, John, and look forward to your next visit.

January 16, 2023

Service Dept. is why I stay with Cowboy even though I've moved an hour away. More

by elthaessary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 16, 2023 -

Norm Reeves Toyota Dallas responded

Thank you! Shelly and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Cowboy Toyota.

January 10, 2023

Excellent customer service. Shelly is very knowledgeable, friendly and dependable. She clearly explain what is done now and future service. Shelly thanks! More

by malyalena
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 10, 2023 -

Norm Reeves Toyota Dallas responded

Thank you for the kind words for Shelly in our service department! We look forward to sharing your compliments with her and don't hesitate to let us know if we can be of further assistance.

December 30, 2022

Great service and great advice. Helped me find exactly what I needed. Amazing experience, would recommend. More

by Fernando
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
CARLOS LOPEZ
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2023 -

Norm Reeves Toyota Dallas responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

December 27, 2022

Shelley is always great, she got me in and out pretty fast. They always explain what they are doing and what services your car need. More

by GORTA22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : LEESHA BARNES
Report | Print
Dec 27, 2022 -

Norm Reeves Toyota Dallas responded

Thank you for choosing Cowboy Toyota. Your feedback and rating mean a lot to us. We're glad that Shelly was able to help, and we look forward to seeing you again!

December 21, 2022

I like how I'm treated. Respectful and very informative. You don't over sale I appreciate that.thank you More

by Gfisher6336
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 22, 2022 -

Norm Reeves Toyota Dallas responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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